Administrative Skills
- 5 Courses | 1h 29m 1s
- 11 Books | 30h 5m
- 4 Audiobooks | 19h 38m 21s
Learn essential skills for effective administration and understanding administrative processes.
GETTING STARTED
Administrative Support: Developing Your Essential Skills
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42s
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3m 33s
COURSES INCLUDED
Administrative Support: Developing Your Essential Skills
Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, to achieve professional success and enhance the value of your role, you need to optimize your knowledge of administrator essentials. Mastering skills that every administrative professional needs to perform will prepare you for handling wide-ranging and ever-changing tasks. In this course, you'll learn the classification systems for sorting records, key tasks in arranging business travel, and the steps for planning, scheduling, and recording meetings.
7 videos |
21m
Assessment
Badge
Administrative Support: Working in Partnership with Your Boss
Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, job satisfaction and career advancement require you to build a partnership with your boss. Good boss relationships involve mastering administrator essentials, dealing effectively with different management styles and handling confrontations. In this course, you'll learn about building and maintaining a true partnership with your boss and how this can be beneficial. You'll also discover approaches for dealing with different management styles, as well as various techniques for handling any confrontations you may have with your boss.
6 videos |
17m
Assessment
Badge
Administrative Support: Interacting Effectively with Colleagues
Dealing with people on a daily basis can be both rewarding and challenging. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, it's important to be able to handle various encounters in a professional and effective manner. Mastering administrator essentials and good peer relationships will increase your efficiency, job satisfaction, and career advancement. In this course, you'll learn how to master the skills of being an administrative support professional. You'll also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and building trust, morale, and respect.
6 videos |
14m
Assessment
Badge
Administrative Support: A Positive Professional Image
Mastering administrator essentials requires working on your communication skills. Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, you'll need to navigate the world of office politics while trying to remain true to who you are. In this course, you'll explore best practices for making a good impression as an administrative professional. You'll learn about projecting a professional image by building credibility, communicating honestly, respecting others, and practicing positive office politics.
6 videos |
16m
Assessment
Badge
Taking Effective and Professional Notes
Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary. In this course, you'll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. You'll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others.
6 videos |
19m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
BOOK SUMMARY
The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive AssistantsThe Definitive Executive Assistant and Managerial Handbook explores how administrative roles have evolved in the 21st century. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
10m
By Sue France
Book
The Definitive Executive Assistant & Managerial Handbook: Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers, Second EditionThis book is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.
5h 45m
By Sue France
Book
Administrative Assistant's and Secretary's Handbook, Fifth EditionCovering the many aspects of an administrative assistant's job, this guide is an ideal how-to book for newcomers and a handy reminder for veterans and provides a comprehensive, all-purpose business reference that with the information you need quickly and concisely.
9h 39m
By James Stroman, Jennifer Wauson, Kevin Wilson
Book
Skills for the Administrative Assistant: Study Guide, Student EditionThis title will be removed from the Skillsoft library on May 24, 2024.
1h 7m
By GTS Learning
Book
Interpersonal Savvy: Building and Maintaining Solid Working RelationshipsThe success of your daily interactions with others can make or break your success in the workplace. This concise guidebook shows you how to utilize interpersonal savvy to make the most out of negative situations, develop and lead others, and create a positive working environment.
23m
By Center for Creative Leadership
Book
How to Organize Yourself, Fifth EditionWith great tips on how to determine your goals, prioritize your tasks and manage your time, this book is packed with practical content and inspiring guidance that will enable you to take control of your workload, reduce stress and fatigue, and free up time for the things that really matter.
2h 34m
By John Caunt
Book
Taking Minutes of MeetingsAuthored by a training consultant and secretarial education expert, this practical resource is a no-nonsense, self-teaching tool instructing the potential committee secretary in the theory and application of proper forms for taking minutes (records) of a meeting.
2h 8m
By Joanna Gutmann
Book
Effective Email: Concise, Clear Writing to Advance Your Business Needs (2014 Edition)In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. This concise guide presents tips, tools, and ideas that can improve the quality - and reduce the quantity - of email in the workplace.
1h 11m
By Natasha Terk
Book
The Definitive Personal Assistant & Secretarial Handbook, 3rd EditionPlacing special emphasis on career development and learning, this comprehensive and accessible guide covers all the skills needed to progress one's career, offering advice and help with time management, networking, relationship management, communication, and confidence.
5h 24m
By Sue France
Book
Communicating Effectively with Email: Courtesies, Protocols, and Time SaversAre you wading through email every day? Would you like to reduce the amount of time spent in your inbox? This book will show you how to use email as an effective communication tool, so you can avoid having your inbox monopolize your day.
20m
By Laura Stack
Book
Productivity: Get Motivated, Get Organized and Get Things DoneBeing productive involves finding your own rhythm and getting things done in a way that works best for you. This book helps you to identify what might currently be getting in the way of you being more productive.
1h 24m
By Gill Hasson
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive AssistantsThe Definitive Executive Assistant and Managerial Handbook explores how administrative roles have evolved in the 21st century. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 35s
By Sue France
Audiobook
Productivity: Get Motivated, Get Organised and Get Things DoneRather than work harder, work smarter. This audio edition shows you how!
2h 54m 44s
By Gill Hasson
Audiobook
Work Simply: Embracing the Power of Your Personal Productivity StyleThis audio edition presents a productivity system that truly and fundamentally fits you - so you'll never feel overwhelmed again.
8h 19m 37s
By Carson Tate
Audiobook
The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive AssistantsWith helpful tips from award-winning assistants and industry experts, this audio edition is the ultimate guide for ambitious assistants who want to improve their skills to advance their career.
8h 2m 25s
By Sue France
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