Professional Improvement Books

Starting from a simple 5-step plan-Understand, Plan, Act, Observe and Reframe-this wise and wide-ranging guide shows you how to address your frustrations in a fresh and constructive way, and use them as a springboard to new breakthroughs.

By Peter Shaw

This comprehensive guide explains and illuminates the most difficult and arcane vocabulary any American has to deal with-the law. Gain an understanding of wills, Power of Attorney, contracts, what to do if you are sued, choosing a lawyer, and more.

By Jay M. Feinman

This book is a lively, lighthearted look at American figures of speech, customs, and humor, perfect for those unfamiliar with American slang.

By Harry Collis

With proven techniques you can use right away, this solution-oriented book offers realistic sample dialogues to help you facilitate clear, direct interactions with your employees, helping you sidestep potential awkwardness and meet issues head-on.

By Paul Falcone

Focusing not just on what to say but also on how to say it, this solution-oriented book offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.

By Paul Falcone

Sharing the author's highly successful "sizzle-steak" method, this practical guide features 101 audience-tested anecdotes, experiences, quotes, and insights designed to help every speaker turn up the creative heat.

By Sue Gaulke

Designed to ensure that you are mentally and physically prepared to be at your best the next time you're invited to make a presentation, this powerful book provides 136 practical, easy to use tips to make every presentation a success.

By David Cottrell, Tony Jeary

Whether the presentation is for a meeting, a training session, a formal speech, a sales presentation, for a school project, for church or even a simple one-on-one, this insider's guide will help you accomplish all your objectives.

By David Cottrell, Tony Jeary

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

Whether you're studying for school, preparing a business presentation, or mingling at a cocktail party, this book offers the ultimate crash course in vocabulary building - a comprehensive day-by-day, week-by-week program that makes it easy to learn new words in the fastest time possible.

By Ceil Cleveland

Discussing the extensive assortment of characters you're likely to encounter at work and how best to deal with them, this book will give you the tools to better supervise problem workers and the confidence to stand up to them.

By Carrie Mason-Draffen

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

This personal communication guide for the workplace offers twenty tips for communicating face to face, via e-mail, fax, phone, or any other method, including sample dialogues and other examples demonstrating effective workplace communications.

By Eric Maisel

Presenting a cutting-edge program by a personal development expert and English enthusiast, this book will instruct, enlighten, and inspire you with a concentrated 30-day program that will teach you over 500 words that will easily become a habit-knit part of your life.

By Dan Strutzel

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

If you're ready to add powerful images and visuals to your presentations, but aren't sure where to start, this practical resource includes real examples of visuals and tips on how to use them to create strong, clear, and memorable presentations critical to professional success.

By Wendy Gates Corbett

An easy-to-use self-assessment for pinpointing who you are and how you contribute in life in the best possible way, this book will help you identify your natural leadership style, and give you a framework for leveraging your strengths.

By Jeremie Kubicek, Steve Cockram

A practical source to help professionals acquire skills to resolve workplace conflicts--or train others to do so.

By Jonamay Lambert, Selma Myers

Containing a wealth of insight, tips and guidance to prepare employees to become confident communicators, this book demonstrates just how important communication is to our success, relationships and happiness.

By Peter R. Garber

Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.

By Nancy J. Friedman

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

Drawing from the best-published sources and his own ample experiences, the author of this book shares tips and techniques for negotiating everyday transactions as well as mega-deals.

By Gary S. Goodman

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

Everyone appreciates listening to presenters who can effectively deliver their message. With this scintillating book, you can quickly learn how to become a better presenter--starting right now.

By Jeff Davidson

Combining outstanding content with humor, flair, and inspiration, Work Life Balance Expert Jeff Davidson offers advice on how to be an effective negotiator in a difficult business world.

By Jeff Davidson

Showing how to utilize the same marketing tools used by heavy-hitters such as HBO, Disney, Ford, and Sony Pictures, this book offers strategies to generate must-read content, must-see videos, and must-visit websites that will grow bigger as viewers respond, contribute, and spread the word.

By Andrea Phillips

Focusing on the most basic ideas, this carefully paced, logically structured textbook is packed with insights and illustrative examples, making this an ideal introduction to modern digital communication.

By Ed Shwedyk, Ha H. Nguyen

Featuring over 300 exercises, this insightful book derives the core results of digital communication from first principles, and is ideal for anyone asking 'why' and not just 'how.'

By Amos Lapidoth

With an emphasis on practical application, and mistakes to avoid, this book aims to give you a good grounding in writing and speaking style, which you can then apply to any situation.

By Michael Bennie

Effective negotiation is rooted in establishing trust and building relationships--one conversation at a time. In this practical guide, trailblazing sports agent Molly Fletcher reveals her proven approach to landing more than $500 million worth of deals throughout her career.

By Molly Fletcher

Each of us has an internal editor whose job is to polish our thoughts so we sound smart and in control, and so that we fit into society. This revolutionary book shares freewriting secrets designed to knock out your editor and let your genius run free to generate breakthrough ideas and solutions.

By Mark Levy

This title will be removed from the Skillsoft library on May 24, 2024.

By gtslearning

Aimed at managers and executives who are concerned with their own and others' development, this guidebook can help you become a more effective listener and leader by learning the skills of active listening.

By Michael H. Hoppe

The My Practical MBA Series provides the latest thinking as well as perennial techniques for a range of business challenges. People invariably view negotiating as a significant process, one that is often formal and complex. This concise book explains negotiating as the key to resolving problems, seizing opportunities and preventing difficulties.

By LID Editorial

Presenting the ten golden rules for successful negotiations, this book provides a wealth of material in a winning combination of practical experience and good research to give you a series of tools, techniques, and real-life examples to help you achieve your negotiation objectives.

By Alan McCarthy, Steve Hay

Based on over 200 research studies from the fields of communication, marketing, psychology, multimedia, and law, this book overturns much of the conventional wisdom and practice for creating presentations.

By Andrew Abela

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

This book presents a novel approach to address this problem-analyzing non-textual elements in academic documents, such as citations, images, and mathematical content.

By Norman Meuschke

If you present in business situations where you need to motivate, persuade, and hold the attention of a group, this book will provide tested strategies you can learn and practice to improve your skills.

By Laura Stack

Based on the author's original research and her experience helping people make high-stakes requests in everything from business negotiations to marriage proposals, this book offers proven approaches to improve your asking and boost your chances of success.

By Linda Byars Swindling

It is becoming more difficult to be heard and understood in all aspects of life. The need to "effectively assert" yourself is more central to your personal success than ever. This book provides 60 tips on appropriately speaking up for yourself when it counts.

By Jeff Davidson

Presenting seven steps to assertive behavior, this book will help you become confident in your new-found powers of assertion so you will be able to command the respect of others, achieve your personal and professional goals and raise your self-esteem.

By Dena Michelli

Including sample scripts for dealing with a host of potentially difficult conversations, this inspiring guide goes to the heart of why so many people today are disengaged, uninspired, and uncommitted to their organization's success.

By Jamie Showkeir, Maren Showkeir

The world of digitalisation is changing the way how people and business companies communicate with each other. Electronic negotiations represent one of the most important forms of business communication and can influence the successes and failures of companies in a significant way, whether in interorganisational or intraorganisational processes.

By Muhammed Fatih Kaya

Providing a comprehensive overview of the field from a constructivist perspective, this book attempts to reconcile the basic principles of intercultural communication with the rapidly evolving conditions in multicultural societies.

By Milton J. Bennett

Including plenty of examples, exercises, quizzes and self-tests, this plain-English guide sticks to the basics and makes it easy to get up and running on what you need to know to partake in successful everyday communication, no matter your audience or medium.

By Geraldine Woods

Passion and authenticity wins people over; not perfection. Packed with wise and witty advice, this book will help you avoid being one more robot behind a podium and will help free you to be a living, breathing, occasionally clumsy real person whose passion is powerful and infectious.

By Karen Hough

Combining research, conceptual models, and practitioner experience that highlight core conflict competencies, this book stresses the importance for leaders to develop critical skills to help them and their organizations deal effectively with conflict.

By Craig E. Runde, Tim A. Flanagan

Here's help for anyone who has something to say or write but has difficulty doing so. This self-paced guide features thorough coverage of key grammar skills, and clear explanations with a minimum of grammatical terms.

By Constance Immel, Florence Sacks

Learn how to make yourself clearly understood with this step-by-step handbook that will help you to teach yourself the often confusing and hazy rules of punctuation.

By Ceil Cleveland

From filling in the blanks to joining short sentences into longer and more graceful combinations, this self-paced book will improve all writing capabilities.

By Dianna Campbell

Use this to-the-point guide to learn how to write clearer English, improve your grades (if you're still a student), and increase your chances of finding a new or better job.

By Harry H. Crosby, Robert W. Emery

Teaching you how to connect with and inspire employees throughout an organization, this book explores why communication is crucial, how and when to do it, how to embed it in an organization's culture, and how to measure results.

By Bob Matha, Macy Boehm

Packed with quizzes, scripts, checklists, and even a Negotiating Rating Sheet for continual self-assessment, this book uses the principles of martial arts to guide readers step-by-step through the negotiation process.

By Michael Soon Lee, Sensei Grant Tabuchi

Using the author's 30 years of global experience to land you in the middle of a fast-breaking crisis, this book presents case studies and examples to demonstrate what a top-notch leader would say and do at every turn. After this simulation, the author then guides you in developing a real-world crisis management plan, uniquely presenting two books in one: Crisis Response and Crisis Preparedness.

By Bruce T. Blythe

Through engaging stories and examples, this book will help you discover what the "other side" is revealing through body language and microexpressions, how to control your own, and how to employ a wide range of strategies to achieve your negotiating goals

By Greg Williams

Loaded with practical tips, this invaluable book busts some of the biggest body language myths, and shows you how to read other peoples' body language and use your own to succeed in business and life.

By Robert Phipps

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

Inspired by the authors' personal and professional experiences, this book offers a five-part framework that enables employees to have difficult but necessary conversations about sexual harassment and violence and develop new, better ways of working together.

By Sarah Beaulieu

Using enlightening exercises and rich examples, this book helps us become aware of the role we unwittingly play in getting conversations stuck and empowers us to share what really matters so that together we can create positive change.

By Gabriel Grant, Jason Jay

People don't always communicate well; it's a fact of life. This book presents clear, understandable, time-tested concepts and easy-to-implement strategies to help you maximize the chances of success after a communication process has taken place.

By Harrison Monarth

Packed with fascinating cases, cultural awareness scales, communication style tests and practical tips, this lively guide will help anyone-of any nationality-to become a better communicator.

By Chris Fox, Penny Carte

Packed with fascinating cases, cultural awareness scales, communication style tests and practical tips, this lively guide will help anyone - of any nationality - to become a better communicator.

By Chris Fox, Penny Carté

Explaining the four pillars of public speaking, this book presents a four pillar learning journey providing you with the tools and techniques to improve your passion and make money while doing so.

By Sabirul Islam

Why do teams settle for bad ideas or kill good ones? Popular consultant B. Kim Barnes's unique process of constructive debate shows how teams can create better ideas and outcomes by eliminating obstacles to honest discussion, creativity, and collaboration.

By B. Kim Barnes

Filled with stories, interviews and examples which provide thought-provoking insights, this book offers teams and team members a deeper understanding of how conflict emerges and how they can respond in ways that will leverage conflicts to their advantage.

By Craig E. Runde, Tim A. Flanagan

Become a proficient public speaker and presenter with these helpful hints, tricks and tips.

By G. Michael Campbell

Offering readers a clear and comprehensive overview on how to communicate effectively for every business situation, this practical guide provides advice for improving writing skills, oral presentations, and one-on-one dealings with others.

By Harvard Business School Press

The ability to communicate clearly in business situations is crucial to anyone who wants to advance their career.

By Martin Manser

Want to be on your best business behavior? This friendly, authoritative guide shows you how to develop good etiquette on the job and successfully navigate today's culturally diverse business environment.

By Sue Fox

Using real-life examples drawn from high-level negotiations with Chinese state-owned enterprises, this book provides a holistic overview of the institutional, organizational and cultural issues that underpin successful business negotiations in China.

By Henry K. H. Wang

Guiding you through exercises and techniques to refocus and streamline your thought processes, this practical book to NLP at work will help you increase your flexibility, become more influential, and achieve professional success, whatever your career.

By Lynne Cooper

Taking a hands-on approach to help you excel in writing a range of hard-copy and electronic documents, this book shows you how to design documents, employ persuasive techniques and recognize (and foil) the mind games some people play.

By Baden Eunson

With lots of practical advice and examples covering a range of different types of communication, this essential guide explains the basic principles of how to write well, how to avoid the common pitfalls that immediately turn a reader off, and more.

By Natalie Canavor

Giving you everything you need to master high-impact business writing, this straightforward guide will arm you with the skills you need to write better business communications that inform, persuade, and win business.

By Natalie Canavor

Whether you are just starting your business or scaling up to the next level of success, you'll find this empowering book's straightforward teaching just the help you need to make your message heard.

By Dawn Henwood

Walking managers through a process for crafting clear, effective prose, this insightful resource provides guidance for organizing your thinking, creating your first draft, and fine-tuning your words to make them as clear as possible.

By Ken O'Quinn

Teaching you how to write for maximum impact, this book explains how to communicate in the most effective way, the resources you will need to get the job done and the tricks that can transform even the most daunting document.

By Carrie Marshall

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

Looking at communication between businesses, specifically in supply chain management, this real-life case study highlights pitfalls to avoid, offers some essential techniques for best practice, and will help you forge stronger networks and relationships with suppliers.

By Xia Zhu

Cases on Organizational Communication and Understanding Understudied Groups presents case studies that focus on organizational issues that individuals are likely to experience at some point during their employment in various understudied areas such as neurodiversity, learning differences, mental health, identity, gender, ethics, and emotion.

By Jessica A. Kahlow

Challenges and Applications for Hand Gesture Recognition highlights the state-of-the-art practices of HGR research and discusses key areas such as challenges, opportunities, and future directions.

By Bhupesh Kumar Dewangan

How has your organisation changed recently? How did the people in it or associated with it react? This book will enable you to recognize and accept the differing ways people react to change, and even harness the differences to benefit of the business.

By Naomi Karten

This timely and unique book provides crucial new methods for analyzing construction disputes in this emerging AEC technological landscape. It explains how BIM & VDC has significantly altered the production and delivery of construction drawings, quantity surveys, and schedules, and how these changes might impact construction disputes.

By Jason Dougherty

Defining and discussing both the formal and the informal communication systems within an organization, this straightforward book demonstrates the importance of good communication and details the four types of poor-quality communication.

By H. James Harrington, Robert Lewis

Taking an in-depth look at crisis and change in the world and discussing their impact on both individuals and organizations, this book provides a practical guide and resource for managers and coaches on how to tackle challenges effectively and how to turn a crisis into an opportunity for transformation.

By Liz Hall (ed)

Teaching us how to work with people whom we might not like or trust, this timely book outlines the five misunderstandings that keep people from effectively collaborating with those people and shows readers how they can successfully engage with positive results instead.

By Adam Kahane

Presenting the tricks that experts and top professionals use to overcome difficult people, this quick, easy guide explains: how to understand the different types of troublemakers; how to stay calm and firm when others can't; how to deal with difficult bosses, direct reports, or colleagues; how to create productive relationships with people you don't like; and more.

By David Brown

Revealing the neurolinguistic programming (NLP) secrets that experts and top professionals use, this quick, easy guide explains how to: identify role models and study how they communicate; build instant rapport in any business situation; understand body language; overcome barriers to success you may not have known about; use NLP skills to think and act decisively; and more.

By Carolyn Boyes

Sharing 1,900 of the most common phrases and colloquial expressions used in contemporary American English, this book will help you discover the greetings, good-byes, and everyday small talk that Americans use daily.

By Richard A. Spears

Offering techniques for communicating clearly and managing conflicts, this book features guidelines for everything from sharing information and gathering input to handling disagreements and conducting results-driven meetings and presentations.

By Lani Arredondo

This guide will help you recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response.

By Kate Hartley

This title will be removed from the Skillsoft library on May 24, 2024.

By Dianna Booher

Presenting the secrets of the Decker Method -- a framework that has been perfected over the past 36 years, this guidebook shows that becoming a great communicator takes just two things: a smart game plan and a lot of practice.

By Ben Decker, Kelly Decker

Using charts and information gathered from dozens of successful training programs, this book will show you how to turn a department, division or company into a better listening, faster responding, more innovative entity, just by holding more and better structured conversations.

By Kevin Murray

Offering insights into how body language affects image and the importance of developing listening skills, this book offers sound, practical advice on every aspect of business and personal communication.

By Richard Denny

This title will be removed from the Skillsoft library on May 24, 2024.

By Dianna Booher

Designed for the business leader on the go, this book provides you quick access to helpful approaches to vexing communication problems leaders face today in speaking and writing to various audiences.

By JD Schramm, Kara Levy

Transformative communication and leadership behaviors involve a commitment to improvement, patience, practice, change, hard work, and small victories in order to reinforce your efforts. However, you have to start somewhere. This is your jumping-off point.

By Eddie Merla, William J. Murray

Help in adapting your communications style to enhance your effectiveness with people whose languages, customs and expectations are different from yours.

By Don W. Prince, Michael H. Hoppe

Are you wading through email every day? Would you like to reduce the amount of time spent in your inbox? This book will show you how to use email as an effective communication tool, so you can avoid having your inbox monopolize your day.

By Laura Stack

From getting more done via e-mail, to conducting productive conference calls and building relationships through effective communication, this practical guide offers tried-and-true strategies and tips for getting the right message across.

By Garry Kranz

With a vibrant and engaging design, this introductory volume is packed with applied examples, features, and exercises and focuses student learning on the key communication competencies recommended by the National Communication Association.

By Bonnie Creel, Cheryl Hamilton, Tony Kroll

This title will be removed from the Skillsoft library on May 24, 2024.

By Ann Kuga

Written in a conversational style, this book provides students with a practical understanding of small group communication and the positive impact they can make through effective communication choices with others.

By Carrisa Hoelscher, Gloria J. Galanes, Katherine Adams

Designed to help you communicate your organization's strategy in a compelling, effective way, this guide presents practical information, techniques, tools, tips and exercises to explain and deliver a complete, coherent strategy message.

By Phil Jones

Showing you how to inspire, clarify and focus the work of your organization, this book will help you communicate a vision to others in ways that will help them understand it, remember it, and then go on to share it themselves.

By David Baldwin, Talula Cartwright

Approaching communication in diverse environments as an exercise in understanding communication across physical, and psycho-social boundaries, this book goes beyond a mere laundry list approach to one that enumerates the underlying phenomena that characterize international meetings, presentations, and negotiations.

By Payal Mehra

Packed with advice on improving verbal and non-verbal communication skills alike, this comprehensive, approachable guide shows you how easy it is to communicate effectively in personal and professional relationships.

By Elizabeth Kuhnke

In Communication Essentials, expert Trey Guinn takes you step-by-step through the process of improvement, from understanding the importance of message clarity to specific, goal-based strategies to develop and maximize your skills.

By Trey Guinn

Quick to read and intensely practical, this book cuts through the noise to bring you proven research and techniques for applying it that will simply make you a better all-round communicator.

By Tony Buon

Use this unique guide to leverage staff diversity in the modern workplace. World-class intercultural trainers share strategies, techniques and tools for teaching how communication styles affect group success.

By Barbara Kappler Mikk, Basma Ibrahim DeVries, Dianne Hofner Saphiere

Including chapter cases that provide rich practice coverage and connect concepts and solutions for day-to-day business realities, this book offers an exhaustive toolbox of the most effective instruments for communicating social and environmental business performance.

By Oliver Laasch, Roger N. Conaway

Sharing insight about informal organizations, networking, and lost messages due to cultures of silence, this text helps you become an effective communicator by explaining how messages can be sent-and distorted-by differing channels.

By Baden Eunson

Covering crisis communication strategies with a focuses on practical applications for effective management, this book includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages.

By Matthew W. Seeger, Timothy L. Sellnow

Now, more than ever, Communication Intelligence is essential for workers at all levels. The good news is that you can learn to develop and master this vital competency. If you're interested in being your best through effective communication, that's exactly what you will find in the pages of Communication Intelligence.

By Claude D’Val Morgan

A quick and easy guide to the fundamentals of communication, this book reveals the secrets that experts and top professionals use including using body language to build rapport with anyone, dealing with clients and colleagues at all levels, and much more.

By Carolyn Boyes

Sharing the author's top tips for successful communication in any situation, this guide is packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more.

By Elizabeth Kuhnke

Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency.

By Janis Fisher Chan

Offering practical, road-tested strategies and tactics for use at all levels of your organization, this book provides the crucial tools you'll need to help your workshop participants master the skills that drive performance.

By Maureen Orey

Providing the communication principles that are so critical for today's managerial leader, this book builds a solid foundation while it guides readers in strategies to enhance their written, oral, and interpersonal communication skills.

By Deborah Britt Roebuck

In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. This guide is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors' passion for their work, and elevate any organization.

By Adrienne Boissy, Tim Gilligan (eds)

Helping you to identify, understand and overcome the barriers to communication, this engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.

By Gill Hasson

In this age of e-mail, texts and even instant messaging, this book emphasizes the art of personal, verbal, and face-to-face communication to strengthen personal and professional relationships.

By Alison Lester, Shirley Taylor

Presenting a detailed introduction to the essentials of networking and communications technologies, this clear and easy-to-follow resource is supported by numerous diagrams, examples and exercises designed to increase confidence in using and understanding communications systems.

By John Cowley

Designed to help you overcome that daunting hurdle caused by the wrong communication strategy, this book will show you in a step-by-step way how to use communications to deliver a successful business project and bring the business benefits promised.

By G. Michael Campbell

Exploring the best ways to manage conflict situations in the workplace, this book shows that while conflict can be a very destructive force, it can also prove to be a creative and positive one if managed correctly.

By Baden Eunson

Taking a theory-to-practice approach, this hands-on book provides managers with a knowledge base and a set of skill-building opportunities so they can reclaim their time and make their workplaces enjoyable, productive, mutually supportive environments where people want to work.

By Susan S. Raines

Offering an understanding of the nature of conflict and structures, this book will enable readers to negotiate solutions through open communication, trust, and respect.

By Margaret McConnon, Shay McConnon

Use this concise guide to learn how to highlight problems that need to be rectified, lead new ideas and behavior, enhance communication, and foster better long-term relationships between individuals and groups.

By Team Publications

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

Provocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.

By Nate Regier

This title will be removed from the Skillsoft library on May 24, 2024.

By Dianna Booher

Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies.

By Jessica Katz Jameson, Missy F. Hannah

With real word examples and detailed explanations, this book delves into the world of content, providing beginners as well as communications professionals with a fundamental understanding of how content strategy works both independently and in conjuncture with other elements.

By Smashing Magazine

Email is the language of business today. Let this concise booklet show you how to quickly learn about email "business" etiquette, increase your email efficiency, deal with email interruptions, and how to avoid legal woes that stem from email.

By Justin Brusino

No matter the question, this book will show you how to steer every exchange in your favor.

By James O. Pyle, Maryann Karinch

Failed conversations can take a heavy toll on our professional and personal lives. This helpful book offers practical guidelines for managing the six most common conversation killers so you can replace unconstructive habits with more effective responses.

By Amy Yeager, Anita Simon, Ben E. Benjamin

For anyone striving to lead their organizations to peak performance, this book provides the communication tools to ensure that your team remains on track even when dealing with its most troublesome issues, and that it responds to tough challenges with agility and skill.

By Craig Weber

Indispensable for hospitality managers who need to communicate effectively with their Spanish-speaking employees, this unique book gives you the basic Spanish language skills you need at work every day.

By Matt A. Casado

Designed to facilitate meaningful and open interaction between employees and their supervisors, this book presents an alternative approach to the performance appraisal process that focuses on communication rather than evaluation.

By Michael E. Gordon, Vernon D. Miller

Whether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, this book shows you how to reach your maximum potential by using conversations effectively.

By Shawn Kent Hayashi

Conversations can be critical and destructive, or they can be generative and productive. This book shows how to guarantee your conversations will help people, organizations, and communities flourish.

By Cheri Torres, Jackie Stavros

Learn how to master the art of convincing others in any business situation-with insider tips from a former FBI hostage negotiator and a top DC publicist

By Adele Gambardella, Chip Massey

Presenting the design process and the best software tools for creating infographics that communicate, this essential book will show you how to create infographics to successfully reach your target audience and tell clear stories with your data.

By Randy Krum

Designed for people who want to write for results, this clear and concise book introduces techniques that will make you a more effective writer.

By Robert Ashton

Using real-world case studies and practical tips, this text demonstrates how to take a strategic approach to managing and implementing internal communication efforts that will improve profitability, customer satisfaction, and employee retention.

By Shel Holtz

Presenting a number of different cases from various parts of Europe, North America and Africa, this book showcases how companies respond to the challenges of the development, consultation, implementation, integration, measurement and consolidation of CSR.

By Adriana Schiopoiu Burlea (eds), Samuel O. Idowu, Stephen Vertigans

Presenting a thorough guide to the qualities, knowledge and skills needed to become a listening helper, this practical book goes on to provide a framework for a counselling session, helping you to successfully manage a potentially daunting process.

By Gail Evans

Practical and user friendly, this practical and user-friendly guide describes all the key elements needed to negotiate deals that are doable, profitable, and sustainable.

By Claude Cellich

Discover the essential elements of storytelling, including structure, characterization, setting, dialogue, and plot, as you navigate the countless ways you can express yourself with the written word.

By Maggie Hamand

Essential for PR and communication professionals for protecting your company and building true, long-term resilience, this book guides readers through each phase, providing details of what to consider, what should be done, and tips and checklists for improved responses.

By Amanda Coleman

Effectively develop a strategy to protect your brand in the face of crises, be it internal, external, political or online with this brand new edition.

By Amanda Coleman

Helping organizations prepare for unexpected calamities, this book offers advice on how to limit damage by acting quickly and positively, and how to turn a crisis into an opportunity by communicating efficiently.

By Peter F. Anthonissen (ed)

Containing in-depth case studies of Toyota, BP, and Penn State, this guide offers strategies to successfully lead your company through today's rocky business landscape-where crises loom around every corner, and the lives of businesses and management teams hang in the balance.

By Steven Fink

Presenting an integral resource for professionals responsible for minimizing organizational risk, this thorough guide sheds light on today's risk management landscape through a unique collection of interviews from risk leaders in both the banking and investment industries.

By Frances Cowell, Matthew Levins

The Critical Communication Framework (CCC(r)) Framework is a comprehensive body of practical knowledge that is designed to provide you with a shared frame of reference for handling crises more efficiently and effectively.

By Acceleres

Packed with examples, opinions and case studies elicited from business people from around the world, this book challenges your assumptions and offers practical advice on how to get it right when working outside your culture.

By Gerard Bannon, et al.

Presenting the tools you need to conquer life's most difficult and important conversations, this book will help you speak your mind safely and gently, yet powerfully and effectively, and achieve positive outcomes.

By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan

This book provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want.

By Al Switzler, Emily Gregory, Joseph Grenny, Kerry Patterson, Ron McMillan

Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener and making yourself heard and understood, this book will show you how it's done, even in difficult situations.

By Dale Carnegie & Associates

Explaining numerous reasons why some customers are so hard to deal with, this practical book will show you what you can do to not only handle the difficult interactions, but also how to prepare for them so well that you can avoid them altogether.

By Noah Fleming, Shawn Veltman

Written in an easy-to-read style, this is a practical book for understanding and dealing with the wide range of characters you meet in your working life, and will arm you with the ammunition you need to cope with situations from the norm to the outrageous.

By Frances Kay

Written by leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.

By Brian Salter, Naomi Langford-Wood

Looking at individual behavior, what drives it and how to cope with it, this practical and accessible book explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

By Roy Lilley

This book will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work.

By Roy Lilley

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

By Roy Lilley

Whether you're dealing with a coworker, a distant family member, or a loud cell phone talker at the grocery store, this book will show you how to get along with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants.

By Rick Brinkman, Rick Kirschner

The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior - both verbal and nonverbal - and is packed full of practical and pragmatic strategies for managing conflict situations.

By Alison Hill, Darren Hill, Sean Richardson

In today's world, a good name can be destroyed in a few hours. This report will guide you through the steps to creating a contingency plan for protecting your reputation in any sort of crisis.

By Simon Taylor

Providing with clear guidelines for creating and delivering webinars, e-meetings, and virtual presentations, this book is a user-friendly guide to prepare college students, employees, supervisors, managers, and executives, to be highly effective virtual presenters.

By K. Virginia Hemby

Whether you're bracing for a conference talk or a team meeting, this practical book helps you identify your fears and effectively face them, so you can make your way to the stage (big or small).

By Lara Hogan

From identifying your audience, your purpose, and your main message, to incorporating strategic charts and graphs, this confidence-building workbook offers ten tips to help you develop and deliver a winning business presentation.

By Natasha Terk

Packed with examples and exercises, this helpful guide offers simple techniques to enable professionals, students, and job-seekers to speak up and say what they mean at work and home.

By Sue Bishop

Complete with anecdotes and expert input to help you avoid disaster, this practical toolkit offers step-by-step realistic advice to improve your confidence, prepare effectively and nail that presentation.

By Theo Theobald

This book offers step-by-step advice to prepare effectively and nail that presentation.

By Theo Theobald

Provides step-by-step advice to prepare effectively and nail that presentation. This quick and easy guide provides a practical toolkit for developing a winning presentation and improving your confidence.

By Theo Theobald

Help your team maximize their full potential by mastering tough conversations

By Amy P. Kelly, Jon Gordon

This practical book offers help to new and aspiring managers in a variety of business situations.

By Martin Manser

Providing tried-and-true advice, this comprehensive, essential resource offers practical strategies and tips to recognize: why and when people act out, how to cope with difficult behavior, how to nurture a harmonious work environment, and more.

By John Hoover

Explaining exactly what you need to do to set up and run a successful business continuity program, this thorough guide provides the tools, techniques, and templates that will make your life easier, give you peace of mind, and turn you into a local hero when disaster strikes.

By Jamie Watters

A resource for all types of individuals and organizations; public or private, large or small, this practical tool teaches users powerful behavioral skills which can directly improve performance and increase productivity in a variety of settings and professional frameworks.

By Tony Alessandra

Discover the principles, practices, and insider secrets of paid professional speaking success in 77 instant-access "microchapters" that will help you market your smarts, monetize your message, and dramatically expand your reach and revenue.

By David Newman

Whether you are preparing for a business presentation, giving a wedding toast, defending your thesis, raising money from investors, or simply want to take on something you're afraid of, this book shows you how the key principles of stand-up comedy can be applied to your speaking engagements and presentations to take you from sweaty to stage-ready.

By David Nihill

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

Be it a thank you note, a meeting reminder, a proposal or a sales pitch, this book will help you compose well-written messages that look and sound professional, and encourage people to do business with you.

By Shirley Taylor

Showing you how to improve your e-mail efficiency, this book helps you gain mastery over your electronic mail box and be more effective at getting your messages across with style and impact as well as managing and responding to the messages you receive.

By Karen Leland, Keith Bailey

Does your organization have a practical system for handling everything that enters-and leaves-its computers? This complete toolkit features 37 clear, accessible rules covering proper use, content management, back-up systems, and employee training.

By Nancy Flynn, Randolph Kahn

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Use this user-friendly guide to learn how to get your message across clearly, convey the right tone, manage your time, and more.

By Janis Fisher Chan

Including questions and exercises to help you learn on your own, with your team, or with others in your organization, this book offers tips, tools, and ideas that can improve the quality, and reduce the quantity of e-mail in the workplace.

By Janis Fisher Chan

Use this guide to master the art of using words gracefully and effectively--whether in business letters, e-mails, or a best-seller!

By Jan Yager

An ideal guide for anyone who needs guidance with writing in the workplace, this book is written in a clear, concise, and easy-to-read style that will help you master the fundamental skills to communicate effectively in business.

By Tony Rossiter

Using a theoretical and practical approach, this text is a concise guide to technical communication that helps students practice critical reading and analysis skills, technical writing, as well as the communication skills employers value.

By Jennifer MacLennan

Containing examples and checklists that are adaptable to almost any project environment, this book is an invaluable resource that not only demonstrates how to attain effective communications, but also how communications can effect a project's bottom line.

By Ralph L. Kliem

Perfect for those looking to get into the world of content development for online platforms, this comprehensive book expertly pinpoints the key things one must know before beginning a journey into copywriting.

By Smashing Magazine

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. This concise guide presents tips, tools, and ideas that can improve the quality - and reduce the quantity - of email in the workplace.

By Natasha Terk

Presenting case studies to practically spell what works and what does not work, this book proposes a 7-step model for planning, launching, and measuring the success of a communication campaign.

By Debra Corey

Filled with practical examples and useful advice written in a jargon-free style, this book examines how internal communication is conducted across different sectors and in organizations of differing sizes and complexity.

By Lyn Smith, Pamela Mounter

Listening is more complex than hearing; it involves hearing, seeing, comprehending, and interpreting communication. This Infoline offers a solid understanding of basic listening principles, as well as techniques, tips, and tricks to improve listening.

By Chris Battell

The My Practical MBA Series provides the latest thinking as well as perennial techniques for a range of business challenges. This guide explains that the best approach to negotiation is to focus on maximising influence, finding common ground and agreeing to a sustainable outcome.

By LID Editorial

With clear and easy steps and explanations, color illustrations and hot tips, this book presents the principles and techniques of effective negotiation and how they can apply to several situations.

By Tony Rossiter

Presenting tools, skills and behaviors that are useful in a work context, including appraisals, sales and leadership, this book covers the history of neuro linguistic programming (NLP), basic neurology, managing oneself and others, and using language powerfully.

By Christina Youell, Richard Youell

From inspirational leadership techniques, energizing management styles and a proactive approach to problem solving, this insightful guide is your ultimate practical resource to getting the best out of yourself and your team.

By Pat Wellington

Basic skills training to help novice public speakers gain the confidence and proficiency they need to make strong presentations.

By Steve Mandel

By teaching you strategies to protect yourself against emotional vampires in your workplace, this book will help you gain some control over the inevitable, unavoidable dealings with antisocials, paranoids, narcissists, and other types of vampires.

By Albert J. Bernstein

There's a well-known saying: what doesn't get measured doesn't get done. This guide covers all the tools, strategy and action required to plan a research project or commission external research, whether a full scale employee survey or research focusing on a particular subject area.

By Susan Walker

Technology CAN increase your productivity if you use best practices for email. This book will guide you through 12 steps to follow so that your inbox becomes your friend.

By Laura Stack

Providing icebreakers, energizers, and group challenges, this book offers quick, hands-on activities that encompass an audience-friendly approach and increases attention levels, keeps participants alert and productive, and boosts information retention.

By Lorraine L. Ukens

Presenting an engaging business novella that relates real, practical techniques captured in a 4-step SURE model for handling people problems, this book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.

By Joan V. Gallos, Lee G. Bolman

Containing nearly 200 exercises to practice what you have learned, this helpful guide reinforces your knowledge and enhances your ability to read, write, and speak in English.

By Mark Lester

With more than 150 exercises, numerous examples, and review exercises to reinforce your understanding, this practical book will help you become less intimidated by all aspects of grammar and, instead, more confident in your English writing and speaking skills.

By Mark Lester

Covering everything from the building blocks of a sentence to those pesky rules of punctuation, this easy-to-read book offers the practical guidance you need to communicate in a way that would make any English teacher proud.

By Geraldine Woods

Demystifying grammar once and for all, this user-friendly, witty guide help all readers acquire the ability to speak and write competently, correctly, and confidently.

By Laurie Rozakis

With focused, modular content presented in step-by-step lessons, this book provides hundreds of fun problems to help build your grammar muscles enabling you to speak correctly, write confidently, and get the recognition you deserve at work or at school.

By Geraldine Woods

Reliable, authoritative, and designed to ease grammar anxiety, this fun, fast-paced, and easy-to-use book provides readers with a greater understanding of the building blocks so they will be better equipped to focus on the other ingredients of good business writing.

By Ellen Jovin

Faulty grammar can slow you down and diminish your credibility as a business writer. The job-relevant exercises in this practical book will increase your confidence and help you present a professional image when you write for work.

By Natasha Terk

Clear, concise, and packed with lively examples, this quick reference fills you in on general usage rules for parts of speech, punctuation, capitalization, abbreviations, numbers, word division, spelling, commonly confused words, and much more.

By L. Sue Baugh

Providing the reader with the core concepts of negotiation in a succinct presentation, this book explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and inter-group conflict and its resolution.

By Bruce Barry, David M. Saunders, Roy J. Lewicki

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

In the newly revised and updated edition of Everybody Writes, marketer and author Ann Handley improves on her Wall Street Journal bestselling book that's helped hundreds of thousands become better, more confident writers.

By Ann Handley

The book explores how to develop appropriate messaging, work with the media and manage social media to minimize negative publicity.

By Amanda Coleman

Taking readers through the Five Connecting Principles and the Five Connecting Practices of top-notch achievers, this book presents practices for breaking the invisible barrier to leadership and personal success: communication.

By John C. Maxwell

Including theories, research insights, practices, as well as current issues and cases, this book provides a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders.

By Rita Linjuan Men, Shannon A. Bowen

Focusing on writing as a key business tool, this helpful, practical guide deals with the English writing skills needed to keep one's career rising, whether you are a non-native English speaker who needs reassurance, or an executive who lacks confidence in your writing abilities.

By Fiona Talbot

Serving as both a companion for internal communication courses and an exploration of key concepts for a strategic approach to practice that underpins employee engagement, this book argues that internal communication practice is about keeping employees informed and at the same time giving them a voice that is treated seriously.

By Kevin Ruck (ed)

In Facilitation in Action, four master ATD facilitators open your eyes to the range of facilitation methods and techniques and help you find your authentic training style.

By Carrie Addington, Darryl Wyles, Jared Douglas, Nikki O'Keeffe

Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, this essential book presents interactive programs that will make planning your next workshop easy, whether you are new to facilitation or a seasoned pro.

By Kimberly Devlin

This book provides a compact and well-founded set of facilitation skills for all who want to successfully lead meetings, workshops or project rounds.

By Stefan Gross

Using proven techniques paired with detailed real-life examples, this book equips you with the strategies and practices to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations.

By Holly Weeks

A compelling and revealing account of what can happen when world-famous family businesses fall out, this book offers practical suggestions on how problems can be contained and solved, avoiding the disastrous consequences of family feuding.

By Grant Gordon, Nigel Nicholson

Explaining the why and how behind the most important activity in sales and business development-prospecting, this book offers a step-by-step, innovative approach to prospecting that works for real people, in the real world, with real prospects.

By Jeb Blount

This title will be removed from the Skillsoft library on May 24, 2024.

By Dianna Booher

When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with the help of this book, you'll be able to use it deftly, equitably, and effectively.

By Laura Dowling Grealish, M. Tamra Chandler

Explaining three feedback principles and four different types of feedback, this guidebook will help you understand when to use the different types of feedback and how to frame a complete feedback message, making it more likely that your feedback will be well received.

By E. Wayne Hart

This guidebook on delivering effective feedback shows you how to formulate, organize and communicate your message to help people learn and develop.

By Sloan R. Weitzel

Making the feedback process easy to understand with a detailed six-step framework, this expert guide covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios.

By Rick Maurer

Teaching the process of skillfully asking simple questions to extract the information you need, regardless of the type of subject, this book will show you how to practice good listening techniques, know when and how to control a conversation, recognize which questions to avoid, and more.

By James O. Pyle, Maryann Karinch

Packed with expert insight acquired over decades of experience in workplace relations and conflict resolution, this essential guide systematically addresses problems with team dynamics and provides a blueprint for moving forward.

By Grevis Beard, Rose Bryant-Smith

Presenting a smart, refreshing and practical guide to feedback in the workplace, this no-nonsense book shows you what exactly constitutes useful feedback, how to deliver it effectively, how to receive it gracefully and how to use it to strengthen yourself, your team and your business.

By Georgia Murch

Renowned consultant and author Peter Block delivers the latest and fourth edition of his best-selling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting.

By Peter Block

Combining scientific research with real-life examples of leaders who have conquered business friction, this book teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change.

By Roger Dooley

A practical guide to presentation skills, this book provides numerous hints, tips and exercises that people can use to improve their presentation style, as well as detailed advice on how to create and structure content to make maximum impact.

By David Worsfold

In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity.

By Marlene Chism

Offering a fun, tested method to harness the power of your voice to become a more effective and flexible communicator, this book will teach you how to use your voice to support the meaning and message you want to convey.

By Barbara McAfee

Through building and evaluating your own business letter, this groundbreaking self-study guide will help you write with clarity and style, so your ideas come across concisely and cohesively.

By Joseph C. Mancuso, Yvonne V. Chabrier

This book describes very clearly many helpful methods as well as their application in practice. Procurement situations which have a high volume, which are interesting for suppliers and whose performance can be well specified are particularly suitable for the use of game theory in purchasing.

By Christoph Pfeiffer

Filled with real-world examples of games in action, this book is an invaluable resource for those who want to substitute straight talk for games in their organizations and boost productivity, commitment, innovation, and the bottom line.

By Mauricio Goldstein, Philip Read

A writing resource filled with quick answers and a playful style, this book provides easily digestible, occasionally witty writing tips designed for student, business, and creative-writing audiences alike.

By Kris Spisak

Going beyond descriptions of culture-bound business practices or prescriptions for valuing diversity, this practical guide presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps.

By Geraldine E. Hynes

Whether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, this book provides a novel approach that teaches you how to go from simply sharing a thought to making a difference.

By Joel Schwartzberg

Presenting a number of field-tested ideas for raising interest, this book shows you how to use various techniques and careful scripting to help you communicate effectively, and to make your audience remember your message, and not necessarily your slides.

By Stéphane Faroult

Outlining the principles of resolutionary thinking, this book offers a detailed process for resolving conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution.

By Stewart Levine

Flipping conventional negotiation on its head and shifting the perspective to where it belongs, this innovative book provides both sides of the negotiation table with the tools they need to create mutual, long-lasting, successful business relationships in today's new business world.

By David Frydlinger, Jeanette Nyden, Kate Vitasek

Practical advice on how to effectively deliver feedback to employees who work for you.

By Dana McDonald-Mann, Raoul J. Buron

Offering a thorough grounding in the art of public speaking and presentation, this in-depth, easy-to-follow guide emphasizes the importance of proper preparation, and walks readers step-by-step through every stage.

By Drew Provan

Comprehensively updated to reflect the many fast moving developments associated with this dynamic field, this new edition investigates who and where certain cultural products are coming from and why, and addresses issues and concerns about their impact all over the world.

By Steven Phipps, Thomas L. McPhail

Global Contract Logistics tackles the growing complexity of contracting in a technologically accelerating world, common errors, and the ten phases of a successful acquisition.

By Steven Morgan

With discrete explanations of vital grammar rules, common usage errors, and the other key concepts, this guide gives you simple strategies for understanding the rules of grammar and punctuation to improve your speaking and writing skills and communicate accurately and effectively.

By Geraldine Woods

Whether you're studying grammar at the high school level or just brushing up on your grammar skills, this book takes you beyond the instruction offered in a typical English grammar course and offers a hands-on understanding of grammar and its principles.

By Geraldine Woods

Designed specifically for the business writer, this self-instructional workbook will help you improve your writing so you communicate clearly and convey a professional image.

By Diane Lutovich, Janis Fisher Chan

Boost your confidence and transform your speaking skills with wisdom from the ancients

By Louise Mahler

Great leadership begins with great communication. Who better to learn about great leadership from than the great leaders? The author has distilled the communication techniques of various great leaders into key strategies and solutions.

By John Baldoni

Including words of wisdom from elite training and development professionals, as well as handy checklists and tips, this book is designed to help you craft and deliver a memorable, informative presentation or speech regardless of the place or situation.

By Jason Sturges

Offering advice and words of wisdom from some elite professionals in the training and presenting world, this Infoline offers readers presentation tips, including how to control nerves, select and use proper visual aids, and work with a co-presenter.

By Justin Brusino

What is the almost magical power great speakers possess - and how can you harness it for yourself? This illuminating guide to unforgettable oratory takes you through an in-depth analysis of these historically significant speeches and the secrets of their eloquent effectiveness. Contains access to companion audio files.

By Michael E. Eidenmuller

Distilling the stories of important work challenges from more than 200 rising leaders in 120 companies, this hands-on guide helps you grow through the challenges you face-not despite them.

By Joanna Barsh

This book presents a comprehensive guide to the evaluation and design of networked systems with improved disaster resilience.

By Dr. David Hutchison, Dr. hab. Jacek Rak

Offering proven techniques and invaluable advice for writing winning business proposals, this easy-to-use, concise, and thorough book guides you through the unique nine-step proposal-writing process from the initial RFP to the client presentation.

By L. Sue Baugh, Robert J. Hamper

Featuring contributions from leading experts in the field, this resource offers valuable information with applications at the macro, micro, organizational, and interorganizational levels, preparing you for emergency management in an increasingly globalized and uncertain world.

By Ali Farazmand (ed)

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

By Colonel Flitton, Hesha Abrams, Ken Blanchard

Based on the author's experience as an international leadership professor, consultant, and veteran hostage negotiator, this step-by-step book outlines seven key factors anyone can use to remove the blocks that stand in the way of resolving tough problems.

By George Kohlrieser

Difficult people can make life impossible. If you are faced with someone who is difficult, this practical guide will help you to understand them, deal with them, and then carry on working or living with them.

By Mike Leibling

By providing entertaining and clever presentation insights, veteran presenter Scott Schwertly gives you the ins and outs to building, designing, and delivering a fire-breathing, wing-flapping, roar-bellowing behemoth of a presentation.

By Scott Schwertly

Featuring tons of fascinating quotes, outrageous humor and vibrant visual material, this irreverent and practical guide shares the authors' proprietary formula for achieving a heightened and sustained level of interestingness.

By David Gillespie, Mark Warren

For professionals looking to take their skill set to the next level, this book's approach is the key to connecting professional skills to a larger practice of global understanding, ultimately leading to you communicating effectively and impactfully with anyone, anytime, and anywhere.

By Dan Bullock, Raúl Sánchez

Whether you're presenting to an audience of 1 or 1,000, this indispensable book for any public speaker will teach you how to give a TED-style talk to achieve your personal and business goals.

By Jeremey Donovan

For anyone who has ever felt their voice isn't heard at work, this is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.

By Alissa Carpenter

Filled with the strategies, tactics and insights you need to gain control of tough conflict situations, this course guide will help you transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.

By Gregg Lee Carter, Joseph F. Byrnes

Organized in an easy-to-access, quick-reference format, this guide is packed with specific how-to information on negotiating in over 55 countries and provides you with the savvy you need to negotiate with finesse and ease, no matter where you are.

By Frank L. Acuff

Providing proven, practical advice on communicating essential information when it matters most, this book is essential for all professionals seeking to influence decision makers, win contracts, and enhance their careers.

By Thomas Leech

Do you get nervous when presenting at work? Do you want to showcase your knowledge, influence people and accelerate your career? How to Present reveals the winning formulas that ensure you are a confident, clear and influential presenter every time.

By Michelle Bowden

Whether you're presenting or speaking to one person or thousands, this unique, step-by-step book reveals how you can be a confident, clear and influential presenter every time by using an internationally proven 13-step system to exceptional presenting.

By Michelle Bowden

By showing you how to customize your communication methods to a specific person's character type on the fly, this unique book provides you with the clues and tools to get someone to say "yes" to you - in an instant.

By Brandy Mychals

Protect your career and workplace from the hidden costs of workplace tension and hostility. This insider's guide shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change.

By Anna Maravelas

Packed with clear advice and real-world practicality, this trainer's resource covers all aspects including planning, setup, delivery, coaching, and more-as well as valuable guidance on selling your services.

By Robert L. Jolles

The text for the AMA's course on effective writing, an essential skill for managers and other business professionals.

By Nan Levinson

Offering the guidance you need to become a brilliant communicator and wow your audience, this book helps you avoid the most common mistakes people make when persuading others and shows you how to communicate in a way that truly gets your voice heard.

By Paul McGee

Spelling out the essential technical terms and technologies involved in setting up a company's website or web application, this book explains it all in the simplest terms and gives readers the wherewithal to listen intelligently and speak intelligibly when the subject turns to technology in business.

By Vinay Trivedi

Delving deep into how and why people lie, this book demonstrates how to use the sophisticated psychological tools of interrogators to determine on a case-by-case basis whether or not someone is lying by what they are saying, or by what they're not telling you.

By Gregory Hartley, Maryann Karinch

Improving your people skills and becoming a people-person is a surefire route to success, happiness, and confidence. This book provides sound advice that will help you confidently communicate and build a rapport with anyone.

By Mark Rhodes

Have you ever felt like you don't know what to say in a social situation? Is small talk not your thing? If so, then this is the perfect book to equip you to be a great conversationalist at social events, business meetings, with your superiors and with friends.

By Chris Widener

This book provides business executives with a concrete exercise, populating a "Master Table," accessible to nontechnical managers and data scientists, which serves as the connective tissue between them.

By Jeremy Elser

In this complementary workbook to How to Talk with Anyone about Anything, New York Times bestselling authors Dr. Harville Hendrix and Dr. Helen LaKelly Hunt give applicable tips on how to have Safe Conversations with everyone.

By Harville Hendrix, Ph.D., Helen LaKelly Hunt

Relationships everywhere are in crisis due to our inability to talk about "difference" without polarizing. Since objection to difference is the core human problem, we need a skill that helps us connect beyond difference. That's just what New York Times bestselling authors Dr. Harville Hendrix and Dr. Helen LaKelly Hunt offer in their new book: How To Talk With Anyone About Anything. They call it the Safe Conversations Dialogue process, which everyone can learn and teach, that moves all relationships from danger to safety, making connecting possible.

By Harville Hendrix, Ph.D., Helen LaKelly Hunt

In How to Tell a Story, Philip Freeman presents the most readable translation of the Poetics yet produced, making this indispensable handbook more accessible, engaging, and useful than ever before.

By Aristotle

Complete with illuminating examples and a unique step-by-step process, this book shows readers how to provide clear, constructive, positive messages that create real behavior and performance change.

By Richard S. Gallagher

Revealing powerful negotiating tools drawn from a unique blend of sources, this book will teach you the techniques for developing life skills that will dramatically enhance your chances of professional success and personal satisfaction.

By Robert Mayer

If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. This book explains the skills you need to communicate, motivate, and inspire people to collaborate-even if they have very different values, lifestyles, or priorities.

By Kelly McDonald

Offering common-sense solutions to would-be and current bloggers, this valuable resource demonstrates ways to make your blogs achieve, retain and grow in status and with the audience the blog is intended to reach.

By Suzan St. Maur

Offering common-sense solutions to would-be and current bloggers, this valuable resource demonstrates ways to make your blogs achieve, retain, and grow in status and with the audience the blog is intended to reach.

By Suzan St. Maur

Offering case studies to illustrate how communication contexts can vary in different organizations, this book contains practical worksheets and exercises, and covers e-communications, including instant messaging, and effective social media writing.

By Fiona Talbot

Express yourself clearly, confidently and professionally with this practical guide to written business English and global business English, for native and non-native speakers alike.c

By Fiona Talbot

This book provides easy to apply guidance on how to express yourself in writing clearly, concisely, and confidently.

By Fiona Talbot

Filled with helpful tools and time-saving techniques, this indispensable guide contains an easy, efficient, and confidence-building process for keeping up and being productive, even under tight time constraints and concentration-sapping obstacles.

By Philip Vassallo

Filled with clear examples, explanations and practice exercises for job-related writing projects, this complete training program teaches practical techniques and strategies you can use immediately to plan and write reports and proposals.

By Diane Lutovich, Janis Fisher Chan

This book is essential reading for achieving effective writing techniques.

By Patrick Forsyth

Learn how to perfect your writing skills and script winning reports and persuasive proposals using real-life examples, sample copy and checklists and exercises.

By Patrick Forsyth

Extremely helpful to anyone who deals with people of different statuses, cultures, ages, and occupations - particularly leaders, this inspiring book shows how to build trust, encourage the free flow of information, and create positive relationships and healthy organizations.

By Edgar H. Schein

Packed with case examples and a full chapter of exercises and simulations, this practical book offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations.

By Edgar H. Schein, Peter A. Schein

Featuring a system for scanning and interpreting anyone's body language, this step-by-step book will help you develop the same skills the best interrogators and detectives use to assess spies, criminals, and witnesses.

By Gregory Hartley, Maryann Karinch

Packed with real life examples and case studies, this practical book describes a completely new way to prepare yourself for a presentation that will deliver for you, your audiences, your team and your business.

By James Caplin

Start building bridges instead of barriers! This essential guide offers a simple 5-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

By Justin Jones-Fosu

Helping readers identify, understand, and value the wide range of differences in the way normal people perceive and respond to the same situation, this book offers a clear explanation and some useful answers to the question of normalcy.

By Roger R. Pearman, Sarah C. Albritton

The Internet is behaving in a way that is affecting everything we do. Offering a controversial insight into where we are heading in the age of the web, this book examines the great impact the Internet will have on society and business.

By Andy Law

Full of proven tips and techniques, this practical guide to effective verbal, non-verbal and written communication in business will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting.

By Alan Barker

This book is your practical guide to effective communication in business.

By Alan Barker

Better communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business.

By Alan Barker

Containing examples from international organizations such as HSBC, Adidas, KFC and the Beijing 2008 Olympics, this book will show readers how to streamline their syntax, adjust their choice of words, and free their message from references that are particular to their own culture.

By Fiona Talbot, Sudakshina Bhattacharjee

The My Practical MBA Series provides the latest thinking as well as perennial techniques for a range of business challenges. Influencing people is a vital leadership skill, and this succinct book explains how it is linked with the ability to sucessfully resolve conflicts.

By LID Editorial

With the powerful and easy-to-follow methodology presented in this book, streamline your internal communications and enjoy the benefits of increased employee engagement and improved corporate communications in even the most stressful, time-sensitive situations.

By Jenni Field

In today's fast-paced environment, you must communicate your message in a concise and engaging way that sets it apart from the noise. This relevant book will teach you how to find stories in your data, and visually communicate and share them with your audience for maximum impact.

By Jason Lankow, Josh Ritchie, Ross Crooks

From the plays of Shakespeare to contemporary cinema hits, people over the years have been inspired and moved by superb actors delivering powerful lines. This unique book features the most poignant 100 from stage and screen and offers insights and analyses as to why they have inspired so many.

By Simon Maier

Teaching readers about the essential responsibility to a global environment, this book explains how people who respect one another in the workplace are focused on the work at hand, motivated to successful completion, fulfilled by the work they do, and supported by the people they work with.

By Michael B. Goodman

This book on business management combines theoretical knowledge with practical examples

By Susanne Knorre, Ulrike Buchholz

Internal Communication in the Age of Artificial Intelligence reveals a modern, multilayered approach to internal communication. It's a practical guide for business leaders and communicators, filled with global case studies, behind-the-scenes insights, and stories from industry experts. Y

By Monique Zytnik

Discover how to design, develop and implement a successful internal communication strategy to transform your business from the inside out and unlock the power of corporate communication.

By Rachel Miller

Detailing how businesses can reap dividends in corporate energy and enhanced performance by managing internal communications, this book covers face-to-face, written, e-mail, web site, video, and team communications.

By James Farrant

With case studies of high profile international organizations, this straightforward guide defines and explains internal communications (IC), provides practical, ready to implement guidance on planning and organizing the IC function and IC teams.

By Klavs Valskov, Liam FitzPatrick

Providing information on alternative communication approaches as well as cross-cultural case-studies and examples, this book gives readers ideas to use every time they are asked to provide strategic communication guidance to senior management or clients.

By Silvia Cambié, Yang-May Ooi

Providing assessments, exercises, and Think About It sections that offer students opportunities for practice and feedback, this course guide prepares readers to communicate effectively, both within their organizations and in whatever business or professional situations they encounter.

By Jeffrey H. Davis, Perry McIntosh, Richard Luecke

It's almost impossible to be productive today without being an effective communicator. With the essential skills covered in this report, you'll learn how to accurately and effectively receive messages sent to you and send accurate messages to others.

By Phillip L. Hunsaker, Tony Alessandra

Telling you what you need to know as you plan to evacuate people of all ages and health conditions, this insightful and informative book explains the practical basics of understanding your site, planning escape routes, and providing for people with special needs.

By Jim Burtles

Lavishly illustrated with real life stories from around the world, plus the latest neuroscience and behavioral economics, this book presents a concrete set of steps that can help build long-term relationships instead of lasting enmity.

By John L. Graham, Lynda Lawrence, William Hernandez Requejo

Filled with scores of simple, practical, immediately useful exercises, this book provides a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others.

By Carol A. Fleming

Authored by one of the world's best-known and most sought-after authorities on leadership and management, this book offers ideas, tips, and tricks that will give you the confidence, answers, and inspiration you need to succeed when speaking, listening, writing and reading.

By John Adair

Discussing the skills you need to get through to anyone, this book shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies.

By Mark Goulston

Kind, encouraging, and humorous, Karen Ehman helps us learn the essential practice of using our words more effectively--alleviating heartache and regret, reducing relational tension and conflict, lessening our stress levels, and growing our relationship with God.

By Karen Ehman

Using real company examples and a series of images to show how such slides can work, this guide sets out a revolutionary approach that will allow you to use Power Point to exponentially multiply the power of your presentations.

By Nicholas B. Oulton

Inspire and motivate your team using powerful verbal and nonverbal communication strategies.

By Kasia Wezowski

Whether in a speech or a memo, communicated to one person or a thousand, storytelling is an essential skill for success. This book is designed for a wide variety of business challenges and contains both ready-to-use stories and how-to guidance for readers looking to craft their own.

By Paul Smith

Use this indispensable toolkit to communicate with confidence, competence and enthusiasm in today's business environment. This up-to-date text explains basic communication principles, and demonstrates how you can apply them in your business environment.

By Becky Stewart-Gross

Illustrating key concepts with realistic scenarios drawn from actual work situations, this practical guide is focused on interpersonal management skills and explains what it takes to improve how you communicate and relate to your employees, customers, and bosses.

By Bill Templeman

Demonstrating the importance of communication strategies in moving a corporation through the numerous challenges faced by leaders and others in the C-suite, this book presents lessons of both past and current corporate leadership challenges, drawing on leadership history and organizational thought-leader influence, and exposes students to modern realities.

By E. Bruce Harrison, Judith Mühlberg

From student leaders to the C-suite, there is only one way for a leader to make an impact: communication. This clear and practical book is your personal guide to mastering critical skills and unveiling your authentic potential.

By Chris Westfall

Providing a valuable resource for more effective international business communication, this valuable resource offers insights, tips, and real-time examples to help you build the confidence and skills you need to communicate more effectively in the workplace.

By D. Vincent Varallo, Joerg Schmitz, Stephan M. Mardyks

It's easy to be a good communicator with someone who is ready, willing, and eager to hear what you have to say, but this isn't always the case. This book shares tips on communicating effectively with all sorts of people in order to further your career.

By Jeff Davidson

As a constitutional scholar, legal expert, and former litigator, John has spent his career learning how to disagree well with other people. In Learning to Disagree, John shares memorable stories and draws on the practices that legal training imparts--seeing the complexity in every issue and inhabiting the mindset of an opposing point of view--to help us handle daily encounters and lifelong relationships with those who see life very differently than we do.

By John Inazu, Tish Harrison Warren

Packed with enlightening examples, this thoughtful resource shows you how to mine your experience for simple narratives that convey who you are, what you want to achieve, and why others should care.

By Esther K. Choy

Filled with ready-to-use sample scripts, real-world scenarios, and proven psychological methods for diffusing conflicts effectively, this book delivers everything you need to deal with the most challenging people and situations-confidently, competently, and collaboratively.

By Paul L. Marciano

Using two-color flowcharts, this expert guide maps out 109 difficult conversations, guiding you through discussion openers and effective responses to reach the desired result.

By Mark Levine, Stephen M. Pollan

Breaking down listening into a set of learnable skills, this step-by-step book pulls this underused tool out from the shadows and highlights its role in effective communications.

By Dorothy Grover Bolton, Robert Bolton

Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, this book will show you how it's done, even in difficult situations.

By Dale Carnegie & Associates

With a quick quiz to assess the level of your listening skills and identify areas to improve, this report will help you to make others feel appreciated and valued; reduce mistakes and misunderstandings; and increase trust, credibility, and cooperation.

By Tony Alessandra

Using an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress, this book shows you how to acquire active, productive listening skills and put them to work for you.

By Madelyn Burley-Allen

For both short-term visitors and those relocating to the U.S., this concise book is a comprehensive guide to attitudes, customs, manners and daily life in the United States. Find advice on doing business, health care, understanding behaviors, and more.

By Alison R. Lanier, Jef C. Davis (eds)

Whether you need to get a message through to an employer, team, committee, your staff, your neighbor, teacher, student, or spouse, this essential guide will show you how to get their attention and get what you want.

By Karen Berg

Get crisis-ready NOW! Learn from the master exactly what to do when the whole world is watching: Stop creating victims; Communicate effectively with all stakeholders; Prevent lawsuits; and Reduce the negative impact of media hounds and activists.

By James E. Lukaszewski

Complete with a step-by-step action plan, this clear and concise book serves to replenish your confidence and build skills to help you devise effective strategies for diffusing unproductive and damaging behavior.

By Monica Wofford

Guiding you through what she has learned on the career battlefield and what it means for other working women today, the author takes you through the treacherous-and often entertaining-landscape of the modern workplace, covering virtually every situation you're likely to experience.

By Dion Lim

This book tells the often hidden story of people managing, delivering services and sustaining economies through and beyond violent conflict.

By Dr Joanne Murphy

Helping readers build the essential writing, speaking, and listening skills needed to succeed, this practical book applies communication concepts and techniques in such fields as retail sales, manufacturing, real estate and corporate financial management.

By Arthur H. Bell, Dayle M. Smith

From defining crisis management and policies, to training for and responding to crises, this practical book will help you fully grasp any situation that threatens business, careers, and even lives.

By Bruce Bonafede, Jonathan Bernstein

Help for new managers and supervisiors in dealing with garden-variety workplace conflict.

By Lois B. Hart, Ed.D.

Concise how-to on using e-mail, voice mail and teleconferencing technologies to manage virtual teams.

By Laurie K. Benson

Combining ideas from industry experts, popular culture, news events, and academic articles and books written by leading scholars, this book expounds on theories of communication and relates them to the theories of management-such as crisis management, impression management, equity theory, and effective presentation skills.

By Jeanette S. Martin, Reginald L. Bell

Suggesting answers to fundamental problems all managers must face, with an appreciation of basic issues, this book focuses on fundamental, pragmatic communication issues such as amount, frequency, delivery system, sequencing, interaction with other agents, and contraindications.

By J. David Johnson

Demonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.

By Clive Johnson, Jackie Keddy

This title will be removed from the Skillsoft Library on 6/14/2024.

By George Pitagorsky

A reference for dealing with peer conflicts within an organization.

By Talula Cartwright

Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.

By David Liddle

Presenting examples of corporations who failed to communicate in a crisis, litigation, or restructuring in this era of financial meltdowns, this book offers innovative solutions and communications strategies for decision makers to help avoid groupthink and keep good reputations intact.

By David Silver

Exploring the inevitable challenges of any project management environment, this no-nonsense book walks you through the soft issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success.

By Brian Irwin

This book aims to equip IT professionals with the knowledge and skills needed to effectively collaborate and communicate in today's fast-paced digital landscape.

By Angus McIlwraith

Showing you the secrets to making trust-building an innate part of your life, this book describes easy-to-implement techniques for communicating in ways that empower teams, serve clients, and develop stronger relationships.

By Ethan F. Becker, Jon Wortmann

Updated for the hybrid work world and virtual communication, this practical, hands-on book describes easy-to-implement techniques for communicating in ways that empower teams, serve clients, and develop stronger relationships.

By Ethan F. Becker, Jon Wortmann

Chock full of illustrative exercises and examples, this engaging book examines why we don't ask for help, and shows how changing this counter-productive mindset can enrich us emotionally and spiritually, boost confidence, and strengthen relationships.

By M. Nora Klaver

By unraveling English language mysteries and its many "exceptions to the rule," this authoritative reference will help you gain the confidence to speak English in any setting: in the workplace, at school, in social situations, and at home.

By Mark Lester

Providing example sentences and conjugations, a complete listing of complements, the most important phrasal verb constructions, and common expressions for each entry, this authoritative reference unravels the mystery of irregular verbs so you can take your English-language skills to the next level.

By Daniel Franklin, Mark Lester, Terry Yokota

A practical guide to preparing for, conducting, and evaluating the success of media interviews, this book is based on the communications expertise of the author and his eight-step methodology for polished and confident interview delivery across a range of platforms.

By Robert Taylor

Mediation is a very old practice that has been reborn to meet the needs of the contemporary world. It is thus increasingly present in today's societies. This book offers a theoretical reflection based on the analysis of a series of concepts widely used by the ICS community.

By Jacqueline Deschamps

Examining how we communicate, use, and often misuse language and technology at work, this progressive book demonstrates how intelligent professionals and organizations are embracing simpler language and new technologies to communicate in a much more straightforward and effective manner.

By Phil Simon

Through helpful charts, case studies, evidence-backed research, and more, this book gives you the tools you need to ensure everyone on your team is heard and understood, so there's less time clarifying and more time for everyone to be their best, most productive selves.

By Mary Donohue

Applying thoughtful approaches to pronouncing an unfamiliar name can enhance inclusivity and belonging at work.

By Elisa S.M. Fattoracci, Larissa R. Garcia

Four interrelated practices can bolster dignity, leading to more constructive problem-solving and collaboration.

By Merrick Hoben

Navigating Digital Communication and Challenges for Organizations discusses communication research with a focus on organizational communication that includes a range of methods, strategies, and viewpoints on digital communication.

By José Gabriel Andrade, Teresa Ruão

Showing you exactly how the best negotiators reach long-lasting positive solutions that build profits, performance, and relationships, this indispensable guide helps you overcome your natural reluctance to bargain, negotiate ethically, negotiate across cultural lines, and more.

By Jim Thomas

This book is a collection of pragmatic guidelines flowing from the situations that I experienced working with business professionals across the world.

By Kasia Jagodzinska

Offering practical advice for managing your own workplace negotiations, this book is rooted in real-life cases of professionals from a wide range of industries and organizations, both national and international.

By Deborah M. Kolb, Jessica L. Porter

Featuring new information on re-negotiating, as well as online, phone, and international negotiations, this book will help you enter any negotiation with confidence and come out feeling like a winner.

By Michael C. Donaldson

Combining self-study with workplace activities to develop skills in successful negotiating, this Learning Short-take shows readers how to effectively prepare for a negotiation using a real business opportunity, and shows how to incorporate key steps and elements into the negotiation process.

By Catherine Mattiske

Rather than centering on country-specific protocol and customs, this book provides a general framework to help negotiators anticipate and manage cultural differences complete with cases and examples to reflect recent global and cultural changes.

By Jeanne M. Brett

Whether you are engaged in buying, selling, industrial relations, domestic disputes or family matters, you are negotiating more often than you realize. This book presents the secrets that experts and top professionals use so you can set clear goals and limits; use and interpret body language; deal with difficult people; close brilliant deals; and more.

By David Brown

Like communication or listening, negotiating is a skill we use almost every day of our lives. This concise book will help you learn to negotiate and communicate effectively in every aspect of your life, not just in the world of work.

By Jon C. Warner

Based on several years of practical and successful negotiating around the world, the approach adopted by the author in this book will help anyone seal deals on favorable terms.

By Bob Etherington

With a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to-read text brings a holistic approach to the hard and soft skills needed for ethical negotiations.

By Jim Hornickel

Using behind-the-scenes stories of fascinating real-life negotiations to illustrate key lessons, this book shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.

By Deepak Malhotra

Offering surefire best practices and tools to use in daily negotiations and conflict situations, this book walks you through simple and proven techniques that are sure to result in better outcomes for all parties and that uncover the hidden value that exists in any negotiation.

By Leight Thompson

Providing proven methods for holding your ground against (seemingly) more powerful negotiators, this book goes further, making sure that when you do give ground, you get equal or better value in return. It will make you a better salesperson by making you a better negotiator...and vice versa.

By Steve Reilly

This title will be removed from the Skillsoft library on May 24, 2024.

By Alan Fowler

Smart negotiation can save you time and money, make you more effective, and contribute substantially to your career. Jam-packed with the author's trademark wisdom, this practical and concise book puts the power of negotiation right in your hands.

By Brian Tracy

Actionable, easy-to-understand negotiating strategies you can use to dramatically improve your business, career, and personal life

By Keld Jensen

Highly effective negotiation skills are an essential element of a purchasing and supply chain professional's toolkit. This practical guide provides a step-by-step approach to delivering winning negotiations and getting game-changing results.

By Jonathan O’Brien

Providing the necessary tools and tactics for a detailed, planned approach to negotiation, this step-by-step book presents a structured approach that enables anyone to negotiate effectively, even when up against a formidable opponent.

By Jonathan O'Brien

Designed around the Red Sheet Methodology - a proven and collaborative technique that integrates game theory, category management and negotiation skills, this book will increase confidence and develop the ability to secure winning outcomes and better business results.

By Jonathan O'Brien

This book offers a useful and comprehensive approach to negotiation that can springboard a career or a company, one deal at a time.

By John Lowry

Containing practical exercises and tools to help create a flexible, supportive learning environment, this guide helps trainers focus on the needs of learners by providing a step-by-step process for negotiation.

By Lisa J. Downs

Not simply a guide to reprogramming your negative or habitual thoughts, this practical, down-to-earth introduction to neuro-linguistic programming (NLP) is the first step to fulfilling personal and professional ambitions and achieving excellence in every sphere of your life.

By Kate Burton, Romilla Ready

Designed to improve communication, negotiation, teamwork, and influence, this clear and comprehensive guide provides an introduction to using NLP in the workplace, with a unique personal style and approach.

By Sue Knight

Whether you want to be a better leader, manager, negotiator, salesperson, or decision-maker, this book contains numerous examples and practical exercises that will help you use neurolinguistic programming (NLP) to improve your career and achieve success at work, whether in the private or public sector, and regardless of your current role.

By Jeremy Lazarus

Helping you to create a powerful nonverbal message that will support your verbal content, this report will show you how to interpret and use body language to deliver the message you intend and how to project a vocal quality that matches your message.

By Tony Alessandra

Showing how top intelligence experts from the worlds of espionage, business, and law enforcement get the truth, this book reveals the key tools you need to get the information you're seeking, whether your aim is to grill suspects and witnesses, figure out who is lying or cheating, or you want to upgrade your ability to be honest with yourself.

By Maryann Karinch

With examples, stories, and lessons that teach powerful human-influence frameworks for getting past NO, this book presents a new psychology for turning-around objections and offers proven techniques that work with today's more informed, in control, and skeptical buyers.

By Jeb Blount

The ability to powerfully and persuasively impact audiences is an important part of your career and your life. This book offers a bold, comprehensive compendium of what it takes to succeed as a public speaker.

By Jeff Davidson

How to improve your managerial skills through feedback from colleagues, friends, and family.

By Karen Kirkland, Sam Manoogian

Integrating major empirical, theoretical and conceptual approaches to implementing communication in organizational settings, this book explores how the practices and processes of communication work in real-world cases of change implementation.

By Laurie K. Lewis

A theory of management by the original quality and productivity guru W. Edwards Deming.

By W. Edwards Deming

Providing guidance to non-native English speakers on how to communicate clearly and concisely, this book uses real-life international business scenarios to help develop your skills and provide you with some answers that even your boss might not know.

By Fiona Talbot

Offering clear explanations of the theoretical aspects of conversation along with the practical application of real skills, this book presents proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results.

By John R. Stoker

Written by a unique set of authors with the expertise for creating vivid narratives, this book shares how to excite your audience's emotions and intellect and gives you a communication toolkit to make any presentation lively, compelling, and memorable.

By David Booth, Deborah Shames, Peter Desberg

Guiding beginners on their journey into public speaking, this easy-to-understand book gives you no-sweat tips for delivering speeches that win over your audiences every time and teaches you that giving speeches doesn't have to be painful.

By Lenny Laskowski

Packed with hundreds of handy, ready-to-use phrases, this all-purpose reference guide will help you handle all kinds of people in most any situation whether on the job, at school, or anywhere.

By Susan F. Benjamin

Containing hundreds of ready-to-use English phrases that will help you converse with friends, collaborate with co-workers, and engage those around you, this handy reference will help you navigate social and business situations like a native speaker of English.

By Diane Engelhardt

Organized by speech type and audience, this hands-on, practical guide shows you how to plan and deliver your address, but also provides phrases for every part of the speech or presentation.

By Alan M. Perlman

An indispensable tool for novice to mid-level managers and frontline supervisors, this practical guide provides expert advice on effective communication, tips on what to say and what not to say, using the right tone, establishing authority, and more.

By Meryl Runion

Developed by acclaimed speech consultant and accent specialist Susan Cameron, this book features her successful method, which focuses on the anatomical placement of sound and on the musculature used in articulation. Contains access to companion audio/video files.

By Susan Cameron

With impressive interviews from leading ad agencies and copywriters across the globe, this book offers practical insight into human decision making and consumer engagement, and inspires the clear-cut confidence needed to create, quantify and sell stand out copy in a cluttered marketplace.

By Andy Maslen

Whether you're selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, this unique and practical book will transform the way you position your ideas.

By Oren Klaff

Using examples from a variety of federal and state agencies, this practical guide walks you step-by-step through every phase of the writing process, providing tips for improved clarity, conciseness, and completeness.

By Judith Gillespie Myers

Authored by an executive communication consultant who presents the same techniques actors use to bear on all types of presentation and communication situations, from the board room to the conference stage, this book reveals how the body affects our communication and thought patterns and how to align these consistently for maximum success.

By Gina Barnett

Providing an arsenal of tools that can be implemented easily and immediately, this complete book is written specifically for salespeople about the process of negotiation and will enable any salesperson to take a quantum leap in sales.

By Roger Dawson

Today's audiences have come to expect presentations that are informative, innovative and visually exciting. This valuable guide shows readers how to create and use stunning PowerPoint visuals, while also speaking with greater eloquence and persuasiveness.

By Harry Mills

Packed with proven strategies and real-life examples that bring the key concepts to life, this book gives professionals everywhere the tools they need to craft and tell great stories to create a competitive advantage.

By Valerie Khoo

Everyone needs to communicate well to succeed in business. And everyone has a story to tell. This groundbreaking guide shows you how to tell your story, connect with your audience, and achieve results.

By Murray Nossel

Showing readers how to make hours spent at work far more harmonious and productive, this practical, powerful book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts - no matter who you're dealing with.

By Renée Evenson

Powerful Phrases for Dealing with Workplace Conflict is an essential resource for all employees who are looking for help on how to navigate frequent workplace conflicts, including with their boss and other difficult people, so they can rebuild trust, collaboration, and ultimately enjoy more influence at work.

By David Dye, Karin Hurt

Through this book, you will learn how to plan, rehearse, and deliver the perfect presentation for your needs.

By Stephen Haunts

Create proposals that outshine those from even the strongest competitors. This text takes readers step by step through designing executive summaries, writing themes, and generating text.

By David G. Pugh, Terry R. Bacon

It has been said that everyone has a story to tell. This Infoline outlines seven different story types and presents tips for using them to make your presentations and training memorable and compelling.

By David Lee

This book focuses on the elements of speaking effectively from a design and a delivery perspective. It shows you how to engage, stimulate, and maintain an audience's attention, and also focuses on the trouble spots of any presentation.

By Dorothy Leeds

Using a step-based framework, this practical guide shows how you can plan and execute negotiations that reach better, more fulfilling conclusions for all parties involved-especially you.

By Tom Gosselin

Featuring 775 exercises to help you practice and reinforce your knowledge, this guide will allow you to quickly zero in on those English grammar topics that hold you back from fluency.

By Mark Lester

Featuring well-organized presentations, skill-building exercises, and a focus on practical conversational skills, this book will guide you toward speaking and writing better English.

By Ed Swick

Boasting plenty of opportunities for practicing your language skills, as well as extensive examples based on a conversational style that will keep you engaged, this book puts the spotlight on English verb tenses - a tricky grammar trouble spot.

By Mark Lester

Filled with more than 220 exercises and concise grammatical explanations, this book will help you develop your vocabulary by providing practice in word-building and encouraging you to analyze new words for an ever-increasing vocabulary.

By Jean Yates

Understanding grammar is essential for your child to speak and write with competence and clarity. This helpful guide gives your child bite-sized explanations of grammar and vocabulary, with engaging exercises that keep her or him motivated and excited to learn.

By Gary Robert Muschla

Serving as both a reference and workbook, this resource will help you take your English grammar skills to a higher level and give you the confidence to speak and write in your new language. Master verbs, passive voice, perfect tenses, subject-verb agreement, and much more.

By Robin Torres-Gouzerh

Understanding grammar is essential for your child to speak and write with competence and clarity. This helpful book gives your child bite-sized explanations of grammar and vocabulary, with engaging exercises that keep her or him motivated and excited to learn.

By Gary Robert Muschla

Get ready to tap into your successful skills and start having fun presenting. This book combines a one-on-one conversational style with photos, cartoons and case studies that can improve your presentation skills quickly.

By Tom Guggino

Whether to one person or one hundred, effective presenting is today's top business skill. This expert guide will show you how to deliver dynamic, compelling, and truly effective presentations every time.

By Breck England, Julie Schmidt, Kory Kogon

With a simple, step-by-step approach, this practical text offers 20 solid suggestions on improving presentation skills and provides information on where to get more information on the subject of presentation.

By Robert J. Rosania

Packed with smart tips, effective tools, insights, and a skills self-assessment, Presentation Essentials ensures you'll walk away feeling confident of your abilities and prepared to put your skills into action right away.

By Anne Bruce, Sardek Love

Quick to read and intensely practical, this book will bring a little presentation genius into your day.

By Simon Raybould

Applying the psychological principles used by the world's best magicians to business communication, this book shows you techniques for directing attention, persuading and convincing - all drawn from the Riles of magic.

By Nick Fitzherbert

Featuring real-world examples of presentations from the worlds of business, science, and politics, such as Steve Jobs, Hans Rosling, and Al Gore, this unique book delivers tried and tested secrets and inside tips for making a sensational presentation.

By Alexei Kapterev

Based on a hugely successful course given to thousands of businesspeople, this humorous book shows how anyone can speak with confidence to an audience of any size.

By Bob Etherington

Complete with effective training methodologies, this book helps you accelerate learning and leverage technology for maximum efficiency, and provides workshop programs that will make planning easy and can be tailored for the unique needs of your organization.

By Christee Gabour Atwood

Allowing you to design presentation skills training for all levels and people in your organization, this book also enables you to customize training programs that can be designed for one-hour, a half day, one or two-day events.

By Christee Gabour Atwood

Good presentations can provide opportunities for growth in power, control, recognition, and prestige. This report will give you specific, easy-to-follow techniques that you will be able to put to work immediately.

By Phillip L. Hunsaker, Tony Alessandra

Let this skill-building booklet lessen your fear of public speaking, help you assemble, structure, and focus your presentation, and adopt a style to deliver your message that help you interact with your audience.

By Team Publications

The ability to "present" well can be a significant benefit in organizational life. This book provides a few basic steps used by extremely successful public speakers that will help increase your confidence and reduce your fears.

By Jon C. Warner

Designed to help you quickly become the presenter you've always wanted to be, this book focuses on you and your style, shows you how to win an audience over, and demonstrates how to create a presentation slide deck that will make you a rock star in the eyes of your audience.

By Michael Weiss

A skill builder filled with practical strategies for making presentations that achieve results.

By Janis Fisher Chan

A quick, easy guide to the fundamentals of presenting, this book includes expert advice on how to assess your audience and their reactions, how to use your voice and body to make your point, how to use visual aids and handle questions, and much more.

By Martin Manser

A clear and easy-to-read guide to presenting your message using statistical data, this book presents numerous examples alongside an explanation of how improvements can be made and basic principles to adopt.

By Ed Swires-Hennessy

This book provides a step-by-step process for writing letters, e-mail, reports, and other business documents that persuade and inform clearly and concisely. Free training guidelines and comprehensive facilitator's guide available from the publisher.

By Diane Lutovich, Janis Fisher Chan

Providing a step-by-step process for planning business letters, memos, e-mail, and other business documents, this handy guide offers busy professionals the tools they need to get their message across clearly, concisely, and professionally.

By Natasha Terk

Presenting a process to plan your message, and review techniques to keep your writing clear and concise, this workbook shows you how to save writing time and get results with each document that you send out for your job.

By Natasha Terk

Public speaking is the ritual humiliation of one person by a group of onlookers before whom he or she must orate, laying themselves open to embarrassment, belittlement and ridicule.

By Matt Avery

Whether it's leading a brainstorming meeting for a staff of five or giving a keynote speech to an audience of 5000, this book provides time-proven techniques that show readers how to make all their presentations professional, polished, and painless.

By Karen Leland, Keith Bailey

If you want to deliver effective sales presentations, influence clients and customers, and speak persuasively on any topic, this book provides the full insight of Dale Carnegie's original guide, in one concise, unforgettable lesson.

By Dale Carnegie

If you want to deliver effective sales presentations, influence clients and customers, and speak persuasively on any topic, then this book is your key to success.

By Dale Carnegie

This title will be removed from the Skillsoft library on May 24, 2024.

By GTS Learning

Providing 18 common sense principles to live by, this book offers hundreds of examples to show busy professionals exactly how the marks can be used to make meaning clear and emphasize ideas.

By Richard Lauchman

Helping you understand how emotions have a direct and profound effect on how well you perform on the job and life, this book presents great techniques to advance emotional self-awareness and tips on building self-esteem, confidence, and peak performance.

By Jeff Feldman, Karl Mulle

An A to Z guide to ensuring you meet your first priority: making sure people can understand and remember your report from beginning to end, this book gives you everything you need to translate your hard-won figures, conclusions, and insights into concise and powerful reports.

By Carter A. Daniel

Providing a new perspective on American Deaf Culture, this insightful guide explores the implication of cultural differences at the intersection of the Deaf and hearing worlds.

By Anna Mindess

For agents and brokers who want to increase their business and earnings, this guide offers the tools and advice needed to create and deliver the kind of powerful presentations that win important listings and show off property to the greatest effect.

By Jim Remley

In Reinventing Virtual Events: How to Turn Ghost Webinars Into Hybrid Go-To-Market Simulations That Drive Explosive Attendance, a team of accomplished sales and coaching leaders delivers an insightful and engaging take on how to go from just holding your webinar audiences captive to truly captivating them.

By Julia Nimchinski, Justin Michael

By walking you step-by-step through the process of writing a clear, concise, well-organized multi-section document, this book will help you plan and write reports, proposals, procedures, and other documents that communicate complex information clearly.

By Natasha Terk

Whether you're a student, a homeschooling parent, or a businessperson, this friendly, step-by-step guide gives you the easiest, fastest methods for completing a paper, from selecting a topic to organizing findings to citing sources.

By Geraldine Woods

Using case studies, diagnostic tools, and key actions and initiatives, this essential resource provides the knowledge required to enable organizations to thrive in a world of change and uncertainty, where resilience is an increasingly important strategic capacity.

By Erica Seville

By using the lessons in this book, leaders will be able to apply a thorough, proven method for analyzing a conflict and moving toward its resolution with more assurance of a positive outcome for everyone involved.

By Harold Scharlatt

Infused with practical examples and case studies, this guide includes dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.

By Joan Goldsmith, Kenneth Cloke

Presenting succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels, this timeless guide will enable managers to lead their teams without starting an argument.

By Bill Withers, Jerry Wisinski

Providing thorough explanations of the appropriate options available for resolving disputes, this book discusses how each operates, and offers practical considerations as to how each of these mechanisms may be appropriate.

By Anil Changaroth

Revealing the underlying story form of all great presentations, this book helps you make a strong connection with your audience and lead them to purposeful action.

By Nancy Duarte

Endorsed by the Institute of Public Relations, this insightful book shows clearly how issues and crises can be handled successfully and effectively with minimum damage and disruption.

By Judy Larkin, Michael Regester

Delivering time-tested wisdom in a way that's simplified and accessible, this book presents organizers, hosts, presidents, chairmen (and women) and any other would-be parliamentarians with a modernized, easy-to-understand, and essential breakdown of Robert's Rules of Order.

By ClydeBank Media

Unveiling ten secrets on how to masterfully speak in the technology arena, this book is primarily based on stories from entrepreneurs, executives and engineers from technology companies that have shaped history.

By Oscar Santolalla

Using the form and style of the blog, this lively, surprising and insightful book provides a set of rules that can be applied to any modern-day business writing situation seeking to grab attention.

By Jamie Jauncey, John Simmons

Packed with solid writing advice and useful techniques, this quick-reference guide will cut the time you spend on writing sales, marketing, and pitch letters in half--and will help you get the results you want and need.

By George Sheldon

Offering quick, accessible examples and clear guidelines about how to create an understanding between cultures, this book teaches you to be proactive - not reactive - in your cross-cultural communications, and shows how to use simple rapport tools to create trust.

By Gayle Cotton

In speech after speech, Barack Obama fires up enthusiastic supporters with his inspiring vision, rousing rhetoric, and charismatic presence. Regardless of your area of expertise, this book provides presentation techniques that have inspired and mobilized audiences of every size.

By Shel Leanne

Learn to use the latest techniques and tools to enliven every presentation. This results-focused workbook will help professionals master the hands-on skills they need to make each presentation more compelling, convincing, comfortable and successful.

By Gene Zelazny

An overview of the visual presentation process, as well as hints, tips and tricks for creating memorable, effective charts.

By Gene Zelazny

Comprehensive and filled with scores of helpful illustrations, this essential business tool contains all the skills-building information, methods, tips, and pointers that business professionals need to win over clients and reap greater financial rewards.

By Gene Zelazny

In Say More About That, veteran inclusion strategist, coach, writer, and speaker Amber Cabral delivers an incisive and practical guide to assertively addressing inequitable treatment you see at home, work, school, and other settings.

By Amber Cabral

Using the psychology behind our public speaking fears to explain and tame our anxiety, this powerful and unique book offers real-world examples and humorous anecdotes you can apply to every kind of speech in every kind of setting to every kind of audience in order to deliver the freshest, most entertaining, and effective speech ever.

By Shirley Impellizzeri, Steve Rohr

This book reveals the 50 things you need to know to express yourself with assurance and get your message across effectively.

By Diana Mather

Covering every aspect of the negotiating process with practical, proven advice, this informative book teaches that the way you negotiate can get you everything you want and still convince the other side that they won also.

By Roger Dawson

This book reveals the 50 things you need to know to excel in the workplace and out of it, just as if you were an NLP expert.

By Judy Bartkowiak

NASA, Pixar Animation Studios, and BMW all use the Process Communication Model as a way of training leaders to connect effortlessly with anyone. This book simplifies the complex model to make it easy for anyone to use.

By Nate Regier

Drawing upon techniques that can improve anyone's writing, sometimes in a matter of days, this easy-to-use guide demystifies the writing process and shows readers how to sculpt concise sentences, shape well-structured paragraphs, polish a final draft, and combat procrastination.

By Alan Gelb

For entrepreneurs ready to reach the next level of success, small business owner turned multibillionaire Tilman Fertitta shares the commonsense principles that have rocketed his worldwide hospitality empire to the top.

By Tilman Fertitta

Stop complicating everything! Create simple messages that are more powerful, more memorable, and win people over.

By Ben Guttmann

An all-encompassing resource to improving your communication, this book connects skills with scenarios and purpose to help you hear and be heard, and provides comprehensive guidance toward getting your message across, and getting the results you want.

By Jay Sullivan

Authored by a body language expert and sought-after consultant and speaker to Fortune 500 companies, this book will help businesses and individuals stand out, create profitable relationships, and thrive in competitive circumstances by accurately interpreting body cues.

By Patti Wood

An integral resource to guide your social strategy toward success, this informative text with case studies offers you the tools you need to avoid scandal and media crises, and to learn how to leverage social media, big data, and influence in your communications strategies.

By Nicole Matejic

Using examples from families, governments, corporations and nonprofits, the author explores the connection between individual learning and institutional change, and shows how talk productively about complex issues by learning to listen.

By Adam Kahane

Helping you find your niche and create a unique brand that reaches the right audience, this book provides field-tested tools and checklists that all speakers and trainers will find valuable, whether they're new to the profession or old pros.

By Anne Bruce, Sardék Love

Metaphors can activate vision and mission statements, enliven goals and objectives, and literally align every aspect of an organization in the direction it needs to go. This book shares the author's proprietary method of developing metaphors for use by any leader of people, whether the manager of a department or the CEO of an entire organization.

By Jim Walz

Brimming with unbeatable strategies for winning people over every time, this powerful book reveals time-tested tricks of the trade that readers can use to present powerfully and speak persuasively.

By Brian Tracy

Presenting a whole new way of communicating to achieve unparalleled success, this guide offers the tools and skills readers need to build influence, deliver results, and significantly increase their communication effectiveness.

By Loretta Malandro

Build your communication confidence and master the ability to inspire your audience

By Mike Acker

Whether it's speaking up at a meeting, presenting to clients, or talking to large groups, the book's easy-to-use frameworks, examples, and exercises help you conquer fear, capture attention, motivate action, and take charge of your career.

By Allison Shapira

Toastmasters, a name synonymous with public speaking, is dedicated to developing its members' communication and leadership skills. In this book, distinguished Toastmaster Jeremey Donovan and Public Speaking World Champion Ryan Avery break down the winning speeches from Toastmasters' prestigious annual competition, providing tips and techniques guaranteed to improve your speaking, presentation, and communication skills.

By Jeremey Donovan, Ryan Avery

Written by one of the world's leading communications coaches, this eye-opening guide shows you how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader.

By Judith Humphrey

From the secrets of a successful conference call, to the changing status of women in the Indian workplace, to the do's and don'ts of daily interaction, this guide helps us realize the ambitious dreams of working together...once we understand each other.

By Craig Storti

Featuring extensive comments from executives explaining exactly what they want and don't want in a presentation, this unique book offers revelatory insights into the minds of the men and women at the top-information that is crucial to understanding what they're looking for from presenters.

By Frederick Gilbert

Speaking, Writing and Communicating, Volume 78 in The Psychology of Learning and Motivation series, provides the latest release in this important resource that features empirical and theoretical contributions in cognitive and experimental psychology.

By Jessica L Montag, Kara D. Federmeier

With startling insights and a dash of humor, this book combines scientific research with real-world strategies to deliver a proven approach to more effective communication.

By Geoffrey Tumlin

Providing clear examples of the power of this enormously effective skill, this book is your personal coach for masterful storytelling, with expert guidance and lessons learned from real-world business leaders.

By Gabrielle Dolan

Including sample Story Maps, templates, practical success stories, and more, this unique book outlines an effective process for creating and delivering high impact presentations for your organization.

By A. Nicklas Malik, Mark D. West, Martin Sykes

Showing you how to take your audience on a journey to leave a more lasting impact, this insightful guide equips you with the tools and skills you need to start communicating like never before.

By Sam Cawthorn

Storytelling in Presentations For Dummies shows you how to develop and deliver a presentation through storytelling, keeping audience interested, and most importantly, making them heroes that take action towards change.

By Sheryl Lindsell-Roberts

Including helpful checklists as well as the author's sure-fire tips and diagrams, this insightful book explores how to find your stories and deliver them for learners, ultimately strengthening the storyteller you already are.

By Hadiya Nuriddin

Taking a direct, light-hearted, wholly practical approach, this book features accessible, straightforward techniques you can use to make 'yes' be the response you get next time you ask for something, whether it's the afternoon off or a pay raise.

By Haider Imam

Providing a practical approach to engaging in all types of communication to achieve intended results, this book enables readers to make informed decisions that increase the effectiveness of their communication and enhance their credibility.

By Diane Lennard

Applying a reflective and practice-oriented approach, this book will help business and communications students to not only define and understand a variety of strategic communications theories, but to use those theories to generate communication strategy and solutions.

By Jesper Falkheimer, Mats Heide

Demonstrating how communication is a key factor in breaking down barriers, this important book looks at the relation between the traditional silos of internal organizational communication, HR and employee engagement.

By David Cowan

The best way to engage and involve people is through pictures. This visual, interactive guide shows you how to creatively combine the best strategy frameworks to orient and animate strategy discussion and development in your team.

By Duncan Angwin, Rebecca Walthall, Stephen Cummings

Communicating a company's goals, strategy and tactics, change processes and brand values effectively within the workplace, makes a real difference to the success of any business.

By Liam FitzPatrick, Sue Dewhurst

Learn how to focus your time and resources to make the most positive difference to your organization and its people.

By Liam FitzPatrick, Sue Dewhurst

With this book, Hermann Rock provides time-structured core negotiation strategies that can be immediately applied in practice.

By Hermann Rock

Communication is essential to increase success within the office, because people working together can achieve more than people working alone. This book provides 31 tips on being heard and understood at work.

By Jeff Davidson

Explaining how the National Academy of Sciences used audience research to improve the way evolution is taught, to how NASA incorporated cutting-edge tools to visualize issues in climatology, this unique book reveals how to make the complex comprehensible, and the dry deeply compelling.

By Frank J. Pietrucha

A virtual lifeline to writing success, this no-nonsense book offers top tips for writing clearly and briefly, answers the most pressing questions about writing and reveals dozens of shortcuts you can apply today for instant results.

By Steve Gladis

Including key guidelines to success, this book will help you if you want to excel, progress or even just survive in the jungle of the modern office.

By Patrick Forsyth

With insightful advice from workers who have learned to manage their disorder on the job, this thorough book offers invaluable support for any worker with depression, whether it's temporary or an ongoing condition.

By Gordon Parker, Kerrie Eyers

With the humorous and sometimes poignant style of foolishness that plagues the world of "The Office" and the comic strip "Dilbert," this book addresses the ineffectiveness of corporate jargon and helps readers navigate the nightmare of management-speak.

By Tim Phillips

Showing you how to reach unreasonable people, this powerful and practical book explains how the key to handling irrational people is to learn to lean into the crazy-to empathize with it and transform yourself from a threat into an ally.

By Mark Goulston

Whether it's for a manual for an application, a guide to using heavy machinery, or a diagnostic aide for medical practitioners, this practical resource gives you the essential tools and resources that you need to create technical writing that works for everyone.

By Carrie Marshall

Offering a concise overview of the most essential components of an effective telephone manner, this report will help you to grow your business by establishing loyal customers - because they had a positive, powerful experience on the phone.

By Tony Alessandra

Whether planning a course or learning on your own, this book provides everything you need to know to develop a distinctive voice and to craft compelling creative nonfiction.

By Brenda Miller, Suzanne Paola

This essential guide illustrates the importance of feedback using a simple fable in which a beleaguered manager recognizes the enormous impact feedback can have in his organization by experiencing firsthand what it feels like to go without it.

By Richard L. Williams

From the various stages of the creative process to the nuts and bolts of writing for impact, speaking skills, and creating visuals, this book provides a comprehensive approach for designers creating presentations for clients.

By Amy M. Huber

A unique and fascinating guide for anyone who wants to be a better speaker, this book analyzes the success factors behind the greatest speeches of Winston Churchill, Nelson Mandela, Benazir Bhutto, Jack Welch, Steve Jobs, William Jennings Bryan, and more.

By Jeremy Kourdi, Simon Maier

This book helps to develop a prolific writer's mindset and increase your output with the 12 Week Year system.

By A. Trevor Thrall, Brian P. Moran, Michael Lennington

This title will be removed from the Skillsoft library on May 24, 2024.

By Isabelle Albanese

By explaining the six different decisions can make to process any type of information, this concise book will show you how to keep up with the new things - and for a little time each day, go back to the old items - and use the 6 D's on them until your Inbox is empty.

By Laura Stack

Packed with dozens of sample documents and practical tips, this versatile, powerful, and indispensable toolguide takes the guesswork out of preparing first class written pieces of every type, from memos and e-mails, to speeches and sales letters.

By Jennifer Wauson, Kevin Wilson

Providing readers with over 370 customizable model letters, this comprehensive, invaluable resource presents a refresher course in the letter-writing basics, and lists common mistakes in grammar, word usage, and punctuation.

By Edward Coleman, Jeffrey L. Seglin

Taking the guesswork out of more than 50 commonly used business documents, this helpful book covers key points of grammar, style and spelling, and presents strategies for writing more clearly, avoiding bias, eliminating cliches, and much more.

By Jennifer Wauson, Kevin Wilson

Demonstrating how we can prevent the conflicts that cause so much pain in our lives the world, this book shows how to get past the preconceived ideas and self-justifying reactions that keep us from seeing the world clearly and dealing with it effectively.

By The Arbinger Institute

Instilling hope and inspiring reconciliation, this thoughtful book explores how we often misunderstand the causes of our conflicts and shows us the paths to achieving true peace within ourselves and our relationships.

By The Arbinger Institute

Providing lessons for businesses and organizations, this book will show you how to give meaningful apologies and know when to say sorry, or not say it at all.

By Cary Cooper, Sean O'Meara

Including research and information that accurately reflects who is using 360-degree feedback and where and how it is being used, this guide provides case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.

By Anntoinette D. Lucia, Richard Lepsinger

Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

By Heather R. Younger, Heather Younger

Helping you to understand how to use questions to improve your communication, this book discusses what types of questions to use and when to use them, as well as the strategies and techniques of artful questioning.

By Tony Alessandra

Never risk another misunderstanding! This easy-to-read, practical report will help you learn how to use verbal and non-verbal communication to take the ambiguity out of promises, agreements, schedules, policies and procedures.

By Tony Alessandra

The Art of Communication is for anyone who senses they could be communicating on a deeper level. This book will address your concerns and show you how to engage wholeheartedly with others.

By Judy Apps

Explaining how good conversation can make a difference in every aspect of your life, this book will show you step-by-step how to converse skillfully and enjoyably with other people, at home, at work, on the phone and on the street.

By Judy Apps

We explain so many different things so frequently that we take the art of explanation for granted. This unique book demonstrates how explanation is a fundamental skill anyone, in any role, can easily master.

By Lee LeFever

Providing strategies you'll use over and over again to give employees the feedback they need to grow professionally and personally, this easy-to-use guide offers nonverbal and verbal techniques, words and phrases, and even a practical framework for structuring the conversation.

By Stephen J. Sampson

Revealing that speaking plainly, thoughtfully, and behaving with humanity, is the best way to win business, boost morale and advance careers, this book is a step-by-step guide to surviving and thriving in the modern workplace.

By Charlie Corbett

Examining several key leadership principles-namely Accessibility, Responsiveness and, Transparency (thus, the acronym ART), this book will help you become an expert at responsible communication, and, in turn, relationship-building.

By David L. Remund

Ranging from the ancient history of rhetoric to what makes Barack Obama such an eloquent speaker, and packed with practical examples and tips, this informative guide provides you with a concise set of tools and prepares you for any speaking occasion.

By Philip Collins

Using sample scripts, real-life situations, and surefire strategies, this all-in-one book provides everything you need to become a more successful conversationalist.

By Rosalie Maggio

Unleash the power of storytelling to transform your talks, speeches, and presentations---whether your audience is a boardroom of executives, a classroom of students, or an auditorium full of eager listeners.

By Steven James, Tom Morrisey

With a glossary, sample class activities, tutorials, activities, and examples of student work, this essential book is the perfect introduction for a beginning typography student, and a handy reference for those needing a refresher.

By Mary Jo Krysinski

A comprehensive reference for those tasked with building or overseeing the development of business dashboards, this definitive guide gives you the tools, guidance, and models you need to produce great dashboards that inform, enlighten, and engage.

By Andy Cotgreave, Jeffrey Shaffer, Steve Wexler

Including 555 of the highest frequency verbs with conjugations and over 14,000 sample sentences, this comprehensive guide is your one-stop resource for learning English verbs, including five sets of exercises featuring verb use issues that are difficult for English learners.

By Daniel Franklin, Mark Lester, Terry Yokota

This book is the ultimate guide to human resources challenges, issues, emerging trends, and best practices by two of the most seasoned and respected HR professionals.

By Barbara Mitchell, Cornelia Gamlem

From painless icebreakers to group challenges and meaningful community-building projects, this book is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.

By Jim Cain, Mary Scannell

Presenting a revolutionary three-step method that will transform every presentation into an experience for the audience, this practical, step-by-step guide offers proven techniques and expert tips on new presentation tools; innovative ways to deliver your ideas; case studies of presentations, which you can emulate immediately; and ways to recover if things go wrong.

By Gus Murillo, Kenny Nguyen, Luke Jones, Robert Killeen

Showing you how to be the first to publish print and multimedia content with accuracy and journalistic integrity, this definitive guide walks you through the best-practice reporting, writing and editing processes followed by this elite, global journalistic organization.

By Bill Grueskin, Jennifer Sondag, John Micklethwait, Paul Addison

Including simple explanations of grammar, punctuation, and usage; scores of helpful examples; dozens of reproducible worksheets; and pre- and post-tests to help teach grammar to students of all ages, this authoritative resource makes learning English grammar and usage simple and fun.

By Jane Straus, Lester Kaufman, Tom Stern

Helping you increase your power of communication in any social setting, this book will take you step-by-step from the holistic to the detailed, to discover when body language indicates something significant, and when an itch is just an itch.

By Gregory Hartley, Maryann Karinch

Featuring photographs of celebrities and newsmakers the actual moment they were lying, this book shares a quick and easy approach to unmask signals of deception--from "innocent" little white lies to life-changing whoppers.

By Lillian Glass

Body language is a powerful communicator. This concise guide explains how you can apply non-verbal communication techniques to build rapport, motivate and persuade people, and improve your interpersonal skills.

By Max A. Eggert

Featuring critical insight and actionable tips based on award-winning methods, this invaluable resource is the definitive how-to guide for communicating, collaborating, and executing as a leader in the corporate arena.

By David Lewis, G. Riley Mills

Providing vital insight into the four major types of bullies, this invaluable survival guide equips individuals with strategies, tips, and scripts for managing interactions with bullies.

By Molly D. Shepard, Peter J. Dean

Featuring insights from communications executives at global companies, this handbook provides new words, phrases, and guidance to help you express yourself clearly, confidently and correctly on any digital platform.

By Brenda Greene, Helen Cunningham

Never has clear communication been more critical. This comprehensive, commonsense book is a guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance.

By Barbara Pachter, Denise Cowie

Supported by a wealth of real-life examples from the thousands of business professionals, this essential guide offers practical, time-tested techniques for applying the right communication tools in key business situations.

By Laura Joan Katen

Easily accessible and filled with real-world examples, this book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work.

By Nannette Rundle Carroll

Providing numerical examples of theory, methods, and findings in several disciplinary contexts, this book shows the reader how to go beyond symmetric thinking and statistical-testing to think and test using recipes and algorithms.

By Arch G. Woodside

This guide emphasizes the importance of listening closely to others and of relating information with clarity and conciseness.

By John Adair

Combining breakthrough research on how to conquer speaking anxieties with battle-tested strategies, this book provides real-world scenarios and powerful tools to help you banish your fear of public speaking and unleash your innate powers of persuasion.

By Harrison Monarth, Larina Kase

30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.

By Bill Withers, Keami D. Lewis

By taking conflict to a more productive place, this guide outlines seven major dilemmas that conflict practitioners face every day and offers expert guidance toward getting to the heart of the conflict to adopt a new way to think about the choices disputants face.

By Bernard S. Mayer

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, This insightful book is the ideal resource to help anyone prepare for and prevail in these situations.

By Barbara Mitchell, Cornelia Gamlem

Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.

By Gary Furlong

Featuring exclusive interviews from leading content marketing pioneers from around the globe such as Joe Pulizzi, Chris Brogan, Ann Handley, Robert Rose and Jay Baer, this book introduces a brand new marketing vocabulary.

By Mark Masters

With interactive exercises and examples from both the workplace and home, this step-by-step guide will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work.

By Timothy E. Ursiny

Drawing on recent discoveries in the neuroscience of learning, this book shows how to ask the kinds of questions that short-circuit the brain's defense mechanisms and habitual thought patterns.

By Marcia Reynolds

Emphasizing simplicity and clarity, etiquette, cultural sensitivity, layout and typography, and more, this realistic guide integrates the theory of intercultural communication with writing and editing English for those who read it as a second language.

By Edmond H. Weiss

Exploring the unique and challenging relationship that leaders have with conflict, this book offers the know-how needed to use conflict as the engine of innovation and creativity so you will learn how to act courageously and be better equipped to lead and win in today's complex and turbulent world.

By Edgar Papke

Asking readers to adopt the "communicate or die" philosophy in their approach to their careers, this practical guide offers advice and tips for approaching some of the most common business communication situations faced by today's finance professionals.

By Jason L. Snyder, Lisa A.C. Frank

By exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.

By Marcelas Guyler, Nora Doherty

Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, this handbook gives you the confidence to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role - and also gives the organization a plan for what it can do to foster a tension-free workplace.

By Barbara Mitchell, Cornelia Gamlem

Offering a commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace, this clear-cut book emphasizes appropriate, effective communication and behavior as a means to get ahead.

By Beverly Langford

Showing you how to rapidly transform basic writing skills into global communications expertise, this book provides you with a range of E-mail templates that you can instantly adapt to your business needs.

By Dawn-Michelle Baude

Including 12 of the most dreaded situations you might encounter as a speaker, this practical guide discusses the style and structure of typical speeches including delivering a keynote speech, participating in a panel, conducting a workshop, and more.

By Jan Yager

Providing first-hand knowledge of how problems in the financial system were handled, this thorough book offers insight into the guiding principles behind the Fed's activities and the lessons to be learned from its handling of recent economic challenges.

By Ben S. Bernanke

Explaining how to construct and deliver feedback, this guide encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people.

By Mike Pezet

Using a fictional buyer-salesperson relationship to exemplify the "Golden Rules" and other negotiation concepts, this book provides simple tools to help readers achieve successful, desirable negotiation outcomes.

By Philippe Korda

Providing a wealth of helpful tips and tools, this timely guide unveils the secrets of managing the media in a crisis, and examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape.

By Jane Jordan-Meier

Providing a variety of quizzes, checklists and exercises, this useful guide focuses on the communication abilities, skills and practices commonly associated with highly effective leaders.

By Woodrow H. Sears

Through empirical research and extensive anecdotal evidence, this book shows the specific verbal and nonverbal behaviors men and women employ that define our sex roles' expectations, yet paradoxically often result in barriers to effective inter-gender communication.

By Audrey Nelson, Claire Damken Brown

Offering a piquant primer for professionals, students, and anyone who wants to write right and speak with style, this book takes a lighthearted romp through the basics of American English to help even the most grammatically challenged readers perfect their skills.

By K.D. Sullivan, Toni Boyle

Is email taking over your life? Chock-full of practical advice, this remarkable book will help you eliminate needless emails, write better messages, and file and find information in a flash.

By Mike Song, Tim Burress, Vicki Halsey

By turning the idea of "difficult groups" on its head, this book provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult.

By Sandy Schuman (ed)

Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.

By Eric C. Marcus, Morton Deutsch, Peter T. Coleman

Addressing essential techniques and strategies in the context of negotiation, but also considering "soft skills," this book presents practical examples in dealing with situations such as salary, contract and sales negotiations.

By Marc O. Opresnik

For speakers who want to make their presentations soar above the tens of thousands of speeches delivered (and immediately forgotten) every day, this book offers proven ideas and techniques for creating speeches audiences will remember for years.

By Tony Carlson

The Institution Builder's Toolbox: Moves for Negotiating Change expertly advises readers on how to negotiate each of the seven developmental phases necessary to build a robust institution.

By Jeswald W. Salacuse

Thoroughly illustrated with examples and critical incidents, this practical book integrates both negotiation and culture in an intelligent model drawn on cultural intelligence, instead of separating local traditions from international negotiations.

By Eliane Karsaklian

Including 100 practical tips for the manager of international teams, this invaluable book provides practical insight into interpersonal communication against a cross-cultural background, and applies these frameworks to four key aspects of the manager's responsibilities.

By Frank Garten

Pointing to Mark Zuckerberg, Arianna Huffington, and Warren Buffett as prime examples of self-identified introverts who have done quite well for themselves, this book lays out a well-tested strategy introverts can use to build on their quiet strength and make it a source of great power.

By Jennifer B. Kahnweiler

Laying out a complete process guaranteed to raise you from a debilitating state of terror and aversion to a comfortable place of clarity, calm, and competence-perhaps even brilliance, this concise guide will show you how to deliver competent presentations, no matter how unsuited by nature you might be to the performing arts.

By Richard Tierney

Providing practical, accessible guidance for crafting more effective investor communications, this book explains the principles and conventions that help writing achieve its purpose and offers clear explanations to help you transform your communication strategy, execution, and results.

By Assaf Kedem

Based on interviews with over 60 extraordinary leaders from a wide range business and government sectors, this book provides a unique insight into how they have responded to the demands of a transparent world, reports on what they have learned, and creates a lexicon for successful communication.

By Kevin Murray

Honest and authoritative, this guide will give readers practical techniques to help them cut through the fluff, guff, geek, and hyperbole, write exceptional business documents, and get their message heard.

By Tom Sant

Presenting the techniques and artistry for the proper communication at the proper time, this thoughtful book will provide you with questions, phrasing, responses, and linguistic arabesques that will accelerate your speed, influence others, and gain your objectives.

By Alan Weiss, Kim Wilkerson

Containing dynamic phrases that will enable you to prevail in virtually all of life's important situations, this easy-to-use reference book will help you take command of your words and always stay ahead of the game.

By Patrick Alain

A concise tool kit containing more than 100 practical tips for creating and communicating meaningful messages with presence and authority, this handy guide helps readers achieve the kind of genuine presence that leads to lasting trust and quantifiable influence.

By John Baldoni

If the thought of giving a speech ranks right up there with root canals and IRS audits, this book is for you.

By Richard Dowis

Offering tips, checklists, and examples from the authors' combined 70 years of experience, this book will help managers gain command of reading writing, speaking, listening, and thinking skills.

By Bob Putnam, Everett Chasen

This text seeks to demonstrate to managers how they can communicate effectively in all of their writings and shows the pitfalls and mistakes that plague many managers' writing, such as bad grammar.

By Suzanne D. Sparks

Providing simple, sensible, constructive, doable and helpful information for successful media relations by managers and management, this book is filled with real-world case studies, checklists, anecdotes, discussion questions, and easy-to-remember tips for success.

By James E. Lukaszewski

Offering the time-tested skills that prepare you to act effectively - on behalf of yourself and your co-workers - in the face of threat and chaos, this book uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires.

By Bruce T. Blythe

Complete with exercises and self-tests, this multifaceted business writing book puts you on the fast track to becoming a strong, persuasive business writer.

By Kenneth W. Davis

The go-to guide for perfecting your grammar and communication skills in every situation.

By Larry Beason, Mark Lester

Whether your skills need drastic improvement or a quick brush-up, this straightforward guide gives you bottom-line definitions, tips, and simple rules that summarize the essentials you need to know to get your grammar back on the right track.

By Larry Beason, Mark Lester

Expanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

By Christopher W. Moore

If you have ever had a conversation with a difficult person you wished you had handled differently, this easy-to-follow book will show you how to deliver a message and achieve the outcome you desire every time you speak.

By Gary Seigel

We all have to negotiate at some point; whether in the office or at home and good negotiation skills can have a profound effect on our lives - both financially and personally. This book provides you with an increased advantage in your negotiations and will ensure the other party comes away feeling good about the deal.

By Steve Gates

The Negotiation Edge is a two-part book that will make you a better negotiator.

By Michael Saksa

Going beyond empty theory, this useful how-to guide provides proven practices and tools for making each negotiation successful--from office to home and everything in between.

By Grande Lum

Whether you are giving a speech, making a presentation, conducting a meeting, or simply talking one-on-one, this book contains easy-to-use checklists and essential tips to help you organize your thoughts and deliver your message with confidence, style, and great success.

By Granville N. Toogood

Based on one company's successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.

By Jon Gordon

A fun, practical guide to understanding what we and those we work with are saying without speaking, this enlightening book will help readers communicate effectively, understand those around them, and project an accurate picture of who they really are.

By Carol Kinsey Goman

Helping you understand the cultural and collective forces at work in human nature, this book will explain why people are political animals, and why they engage in power-seeking behavior.

By Jack Godwin

An ultimate tool for beleaguered project managers who understand the value of simplicity, this guide shows how to reduce any project into a simple, one-page document perfect for communicating essential details to upper management, and tracking progress.

By Clark A. Campbell

The Perfect Story will help you take your stories and make them perfect. Learn how to take any story and make it perfect--from storytelling expert Karen Eber, whose TED Talk on the subject has nearly two million views.

By Karen Eber

Containing complete, ready-made training exercises designed to meet a variety of needs for different audiences, this book provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training.

By Jack Gordon (ed)

Written to help develop the conflict management skills of people throughout the organization whether the relationship is manager-to-subordinate or peer-to-peer, this book offers timeless advice for dealing with and classifying organizational conflict.

By Jack Gordon (ed)

Based on over a decade of collaborative, cross-national research, this book provides a uniquely comprehensive analysis which examines how leaders deal with the strategic challenges and political risks they face.

By Arjen Boin, Bengt Sundelius, Eric Stern, Paul't Hart

Providing practical, real-world communications solutions you can begin using today, this book offers a quick and easy road map for your personal journey of growth and development that will make you a better parent, friend, spouse and employee.

By Rik Rushton

This cutting-edge book is full of guidelines so you can "ecommunicate" clearly and professionally when participating or leading a virtual team, working from a home office, or managing professional relationships across cities, states or countries.

By Laurie K. Benson

Presenting practical tools you can use to maximize the value of the feedback you receive, this book shows you how to determine which feedback instruments will work for you and how to make the best use of their results.

By Joseph R. Folkman

Showing you a skill that has to be learned, practiced and developed over time, this workbook offers you every tool you'll ever need to double your listening skills in only a few short weeks.

By Tony Alessandra

Through a combination of a time-tested process, anecdotes, and exercises, this invaluable guide presents a systematic approach that will help you bring the power of human psychology and a time-tested process to the negotiating table.

By James Dale, Ronald M. Shapiro

How to give and take criticism to get better results.

By Hendrie Weisinger, Ph.D.

Filled with full-color images and thought-provoking examples from leading companies, this book explains how to grow your business and strengthen your brand by leveraging photos, videos, infographics, presentations, and other rich media.

By Ekaterina Walter, Jessica Gioglio

Packed with case studies of famous power presenters, this guide is a master resource filled with proven techniques, practical tools, insightful wisdom, and illustrative, inspiring examples for anyone who has to stand up and deliver.

By Jerry Weissman

With sample slides and plenty of examples reproduced in PowerPoint style, this straightforward, practical guide is a clear how-to book that will help you to add explanatory power, style and professionalism to your presentations.

By Patrick Forsyth

This book outlines a tried and tested five-step process for negotiating lasting agreements, with best practice case examples, checklists and tools. This thoroughly practical guide brings together over 25 years of the author's experience negotiating in a variety of countries and contexts to give you the confidence to negotiate any kind of contract or agreement, large or small.

By Melissa Davies

Offering common-sense approaches anyone can use no matter what the issue, this down-to-earth book demystifies negotiation and provides a broad range of real-life negotiating problems faced by people in dozens of countries - and offers practical advice for how to deal with them.

By Steven P. Cohen

Showing you exactly how to use Steve Jobs' crowd-pleasing techniques in your own presentations, this book demonstrates how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way.

By Carmine Gallo

Including a practical presentations checklist and lots of visual content to enhance the learning experience, this book is packed full of tips and techniques for planning, structuring and delivering a polished presentation.

By John Townsend

Helping professionals achieve a high-level of communications expertise, this updated resource explains how to energize projects, create momentum, and achieve success by talking and listening to staff members.

By Carl Pritchard

Addressing the unique difficulties involved in day-to-day project management communication, this time-saving resource provides the understanding to harness the power of everyday communication to manage projects effectively.

By Shankar Jha

Since over 90% of the communication meaning is not from the words themselves, make your vocabulary work even better through applying the power of the 9 core aspects of nonverbal presented in this book.

By Larry Iverson

Whether you're a seasoned facilitator, a new facilitator, or someone hoping to improve team meetings, this book will empower you with principles and actionable methods to enhance your organization's effectiveness.

By Jay-Allen Morris, Kirsten Clacey

Authored by a teacher and journalist with years of experience in effective writing and communication, this essential reference can help anyone master English language subtleties and avoid the most common mistakes.

By Elizabeth Morrison

A 24/7 coach for beleaguered sales leaders dealing with perplexing dilemmas, this book is a powerful tool that will help new and experienced sales managers lead their teams and develop their reputations as fair, effective, no-nonsense problem solvers.

By Suzanne M. Paling

Based on hard science, reputable sources, and real-world situations, this invaluable book shows how to read and analyze the body language of others and how to master and manipulate your own in order to regulate the information you reveal.

By Kevin Hogan

Offering a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results, this book can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.

By Michael Wilkinson

Showing you that small talk is not as "small" as you might think, this thoughtful book lays out a series of simple, memorable conversational strategies that make it easy to go from "Nice weather we're having" to a genuine, rewarding give-and-take.

By Carol A. Fleming

Packed with short, rapid fire sections complete with visuals and special features, this conversational book will teach you how to communicate more effectively so that people say 'yes' to you more often, you enjoy your job more, and you get more done - more quickly.

By Andy Bounds

Showing you how to communicate with authority, clarity and persuasiveness, this book will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome.

By Peter English

Having this book in hand is almost as good as having donalee in person. The Plain Language training she provided for our staff got rave reviews and, most importantly, results. People learned skills they were able to immediately put into practice.

By donalee Moulton

Written with a refreshing blend of humor as well as serious tips, this book identifies the six most common types of toxic bosses, describes the mindset you need to endure, and outlines a tactic-rich approach based on wilderness survival principles and the US Air Force's SERE School.

By Bill Adams, Craig Chappelow, Peter Ronayne

A comprehensive guide to spotting, exposing, and minimizing workplace lies, this entertaining yet necessary book focuses on truly destructive lies and how you can prevent them from wreaking havoc on individuals and organizations.

By Carol Kinsey Goman

Delivering proven techniques and tools for motivating people and triggering improvement - swiftly and painlessly, this book rejuvenates the powerful but neglected art form of using criticism when crafted carefully and communicated skillfully.

By Deb Bright

This book is a dynamic collection of tools, techniques, and strategies for success.

By Di McLanachan, Mo Shapiro, Peter Fleming

Digging deep into principles and behaviors--not just tactics--required for a revolutionary change of yesterday's ugly webinars, this book provides the strategies essential to captivate your audience, push the limits of your technology, and transform webinar design and delivery.

By Matthew Murdoch, Treion Muller

Your essential guide to writing confidently, swiftly and with greater impact, this thorough book describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world.

By Beth Curl, Stella Collins

With real-life case studies, as well as practical tips and exercises that will help your business, this book provides the antidote for lifeless communication that repels customers and will help you attract the right audiences and increase your success.

By Julie C. Lellis, Melissa Eggleston

From effective listening in the office, giving presentations, and leading meetings to negotiating a raise, acing an interview, and more, this engaging book will help you start communicating with confidence and stop letting the unexpected hold you back.

By Jen Oleniczak Brown

Bridging the gap between theory and practice, this vivid, well-documented book analyzes the complex dynamics of high-risk fields and demonstrates that teamwork is more important than technical prowess in averting disasters.

By Amy L. Fraher

Whether you're preparing for a career, launching a career, or advancing in a career, this entertaining, informative guide leads you through the most frequently encountered business communications situations.

By Jason L. Snyder, Robert Forbus

Providing an overview of the latest trends and programs, this book demonstrates proven and popular software, and takes the reader through many possible scenarios of presenting, communicating, and learning in the new social media universe.

By Tom Bunzel

Whether you're trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they're mad, this book makes even the toughest messages easy to hear.

By Mark Murphy

Harness the opportunities for marketing in the age of purpose and learn why it's so important to be a 'truth teller' by creating authentic communication campaigns, generating honest content and avoiding accusations of 'purpose washing'.

By David Gallagher, John O'Brien

Offering a way of working with clashing employees that is deliberate and systematic, this book will help you acquire the skill and confidence to coach conflicting employees back to a professional, effective working relationship, while simultaneously changing their lives for the better.

By Judy Ringer

This book guides you through the most common obstructions to giving good presentations and how to overcome them, from nerves and uncomfortable body language, to voice tone and physical habits.

By Jay Surti

The ability to deliver outstanding presentations is a lifelong skill that remains relevant throughout an entire career and can boost employability and progression. This book is your one-stop guide to acing that presentation and wowing an employer.

By Jay Surti

Whether you need to improve your public speaking skills for a business presentation, a wedding, a school speech or even a job interview, this friendly book takes you through each stage and shows you how to keep your audience eager for more.

By James O'Loghlin

Understanding and Negotiating Construction Contracts is essential for construction professionals and college students studying construction contracts and the liabilities arising out of them.

By Kit Werremeyer

Exploring self-awareness, self-motivation, relationship management, how to assess and develop your EI, habits of emotionally intelligent people, and more, this book will make the principles and practice of emotional intelligence more accessible to more people in the working environment

By Frances Kay, Neilson Kite

Taking readers a step closer to experiencing success at work and in everyday life, this clear, jargon-free book simplifies the key concepts of NLP and emphasizes the differences between rapport and relationship, and how both can be better developed and managed.

By Frances Kay, Neilson Kite

Filled with essential checklists, step-by-step instructions, troubleshooting tips, and revealing case studies, this all-in-one guide is your virtual tool kit of cutting-edge ideas and proven techniques to get the results you want.

By Joel Gendelman

Providing a slew of exciting tricks and tools, this dynamic and richly illustrated resource explains how anyone can implement powerful visual tools, and how these tools are being used in Silicon Valley and elsewhere to facilitate both face-to-face and virtual group work.

By David Sibbet

As the world changes, language changes with it - and both are changing very fast. With this entertaining, informative, and inspiring book, you'll keep pace with those changes and watch your career benefit as a result.

By Dan Strutzel

Helping you become an effective and powerful speaker, this book provides techniques and exercises to help you develop a commanding voice and presence, and improve vocal quality, mental acuity, body language, and self-esteem to dramatically increase your influence.

By Arthur Samuel Joseph

Authored by a top voice consultant and communication strategist to some of the biggest names in business, entertainment, sports, and politics, this book will help you find and develop an authentic voice that is true to who you are as a unique individual.

By Arthur Samuel Joseph

In Walk Away to Win, Megan Carle draws on her own experience as a target of workplace bullying-paired with the latest research in the field-to reveal how unhealthy workplace cultures enable this insidious behavior.

By Megan Carle

This book demonstrates how we can write and use words more creatively and persuasively in business today.

By John Simmons

Whether you're making a formal presentation, wooing a client, closing a sale, or proposing an idea, this book reveals simple but powerful techniques anyone can use to prioritize, organize, and economize their words so that their communications are concise, clear and convincing.

By Darlene Price

Empowering you to establish and maintain the trust and credibility you'll need in tough situations, this book presents the strategies, skills, and techniques you need to communicate effectively in less than ideal scenarios.

By Leonard S. Greenberger

A practical guide based on a proprietary skill assessment tool-a Myers-Briggs for presenters, this revolutionary book provides tips and strategies that address the core element for becoming a successful presenter: YOU

By Scott Schwertly, Sunday Mancini

This comprehensive, easy-to-use reference is a program designed to help you identify and correct the most common errors in written and spoken English.

By Ann Batko, Edward Rosenheim

Showing you how to use personal stories to get your ideas across and create meaningful connections between you and your audience, this book offers the tools you need to persuade, inspire, and influence others through the power of story.

By Annette Simmons

Including examples, a proven storytelling process and techniques, innovative applications, and an appendix on teaching storytelling, this book hands you the tools you need to get your message across - and connect successfully with any audience.

By Annette Simmons

Including demonstration cases, self-assessment inventories, and working templates, this book presents concrete practices that will restore civility and respect into your organization as well as with increased financial performance.

By Mitchell Kusy

Written in a lively, succinct and easy-to-read style, this important book shows you how to develop the win-win negotiator's mindset and introduces the core skills and techniques to successfully negotiate win-win agreements.

By David Goldwich

In today's interdependent world of business partnerships and long-term relationships, a win-win outcome is fast becoming the only acceptable result. This book will show you how to get that win-win.

By David Goldwich

Written by an elite trainer of Fortune 50 CEOs and G8 world leaders, this ingenious step-by-step guide unlocks the secrets of nonverbal communication using a proven system of universal techniques that can give you the ultimate professional advantage.

By Mark Bowden

The groundbreaking classic that explores how women can and should negotiate for parity in their workplaces, homes, and beyond

By Linda Babcock, Sara Laschever

This book will help leaders benefit from the strategies, language and tools of CEOs who know how to speak the right language at the right time.

By Val Wright

Showing you how to manage your relationships with those who are mean, angry, pessimistic, narcissistic, controlling, and more, this book offers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

By Kathleen Lundin, Michael S. Dobson, William Lundin

Filled with case studies, tips, techniques and strategies, this book describes survival tactics for working with 15 very difficult personality types, and will show you how to respond to "enemy" co-workers in a thoughtful, strategic, constructive way.

By Mike Leibling

Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, this clear and practical resource offers the expert guidance you need to ensure your workplace environment is positive and productive.

By Vivian Scott

Shows how to build the kind of teamwork that recognizes conflict quickly, deals with it constructively, and parlays it expertly into creativity and growth.

By Kenneth Kaye

With straightforward guidance, this step-by-step manual gives you the solid techniques you need to get the task done and is the springboard to get you ahead in any job, passion project, or situation that requires writing skills.

By Mary-Kate Mackey

This book provides practical, proven techniques for making writing for business more effective and less stressful. All levels of business and technical personnel will find this easy-to-read guide invaluable and immediately useful every day.

By Salvatore J. Iacone

This helpful book spells out the difference between good, bad, and mediocre writing, provides step-by-step instructions for bringing out your own best ideas, and features personal interviews with Fortune 500 executives and best-selling business authors.

By Kevin Ryan

Illustrating the importance of writing in the workplace, this invaluable, accessible resource shows that precision, clarity, readability, efficiency, usability, and persuasiveness create the ideal document.

By Neil James

Readers form an impression of you based on how you write. That's why communication skills are crucial for managers, business owners, and people who want to get ahead in their own careers. This book covers everything professionals need to know about writing on the job today.

By Natasha Terk

We communicate because we need to; all of our social and economic structures depend on it. Spoken language has its limits, however. Let this concise workbook teach you how to use writing as an effective means of communication.

By Institute of Leadership & Management (ILM)

Packed with examples and tips straight from the workplace, this immediately practical guide to better business writing is designed to help you develop a clear, direct, natural communication style that supports rather than obscures what you want to say.

By Ellen Jovin

From getting version control right to tapping into your most creative self, this insightful book will show you the art and practice of writing.

By Scott Kubie

Discussing guidelines for mastering clear and concise sentences in your workplace writing, this Infoline provides strategies to tighten and simplify sentences; eliminate wordiness and redundant phrasing; build a vocabulary, and more.

By Ken Kirk

Revealing the many traps firms can fall into, and how to avoid them, this book teaches you the key social media services you need to know about, who uses them and how best to reach your customers and potential customers through engaging writing on social media.

By Carrie Marshall

Employers consider communication as one of the most critical skills for workers today. This concise book is an easy-to-follow guide that provides strategies for effective professional communication, and offers busy readers concrete strategies to improve their workplace writing.

By Janet Mizrahi

"Writing on the Job" is an incisive guide to clear and effective writing for professionals.

By Martha B. Coven

Showing you how to develop your ability to write in a clear, concise, forceful style, this report will help you to persuade, direct and influence the course of your organization and the direction of your career.

By Phil Hunsaker, Tony Alessandra

An essential guide to cultivating joy in your professional and personal writing.

By Helen Sword

Giving readers solid techniques that can be used right away to achieve effective results, this action-oriented book offers quick tips and strategies on communication skills; real-life stories of how business communication can impact your career; tools that help you be understood and heard; and more.

By Kerry Preston, Kim Zoller

Presenting the skills you need to take control of a situation, detect deception, and reveal the truth, this book offers an easy-to-follow five-step program on how to accurately detect verbal (both spoken and written) and non-verbal deceptive tells, how to conduct an effective line of questioning, and what to do after you identify the lies we all face every day.

By Lena Sisco