Working with Difficult People, Second Edition
- 1h 39m
- Kathleen Lundin, Michael S. Dobson, William Lundin
- AMACOM
- 2009
Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.
Working with Difficult People defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This book teaches you how to:
- understand your own reactions to different kinds of difficult people
- explore the interrelationship between yourself and the problematic employee — whether it's a boss, fellow coworker, or someone you manage
- practice healthier responses to those who make your life miserable
You'll find out how to proactively manage your relationships with those who are mean and angry, suspicious, pessimistic, shy, narcissistic, overly competitive, controlling, and more. This edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones.
About the Authors
William Lundin, Ph.D. and Kathleen Lundin are the authors of When Smart People Work for Dumb Bosses. They live in Whitewater, Wisconsin.
Michael S. Dobson is a consultant and popular seminar leader in communications, personal success, and project management. He is the president of his own consulting firm whose clients have included Calvin Klein Cosmetics and the Department of Health and Human Services. He is the author of several books including Managing Up. He lives in Bethesda, Maryland.
In this Book
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How Difficult are You?
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Stop, Look, and Listen
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Maximizing Your Power
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It's Not (Always) Personal—It's (Often) Business
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Planning Your Strategy
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Working with Difficult Superiors
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Working with Difficult Subordinates
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Corporate Culture and Difficult People
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Mean and Angry
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Suspicious
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Pessimistic
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Cynical
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Shy and Quiet
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Narcissistic
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Extremely Competitive
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Overcontrolling
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Overly Flattering
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Lessons: Handling All Kinds of Difficult People
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