Working PeopleSmart: 6 Strategies for Success
- 2h 16m
- Freda Hansburg, Mel Silberman
- Berrett-Koehler Publishers
- 2004
Working PeopleSmart is like your own personal coach guiding you through all of your work relationships—even the most difficult. It will help you develop interpersonal savvy that enhances personal and organizational performance. It details six core strategies that will enable you to:
- Open others up rather than make them defensive or resistant,
- Diffuse tension rather than create it,
- Deal with critical colleagues,
- Persuade your boss to listen to you,
- Get the resources you need, and much more.
About the Authors
Mel Silberman, Ph.D. is professor of adult and organizational development at Temple University. He is also president of Active Training, a provider of cutting-edge business and personal development seminars, including “Working PeopleSmart.” His previous books include PeopleSmart and Active Training.
Freda Hansburg, Ph.D. is a psychologist, an executive coach, and a training consultant. She is vice president of Active Training and coauthor of PeopleSmart.
In this Book
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Working PeopleSmart—6 Strategies for Success
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Introduction
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Be Curious Rather than Furious
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Strategy 2: Include the Listener Rather than Talk at Him or Her
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Speak up (with Tact) Rather than Suffer in Silence
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Invite Others to Be Your Mirror Rather than Your Blind Spot
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Be Open to Resistance Rather than Fight It
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Think We, Not Me
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Now What?
