What is Six Sigma?
- 1h 17m
- Larry Holpp, Pete Pande
- McGraw-Hill
- 2002
Six Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer satisfaction. But Six Sigma can’t work without widespread employee involvement and commitment. What is Six Sigma? outlines, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in Six Sigma initiative, and how Six Sigma can benefit them.
This concise introduction explains what questions to ask when Six Sigma is first introduced into an organization, then answers those questions in a straightforward and easy-to-read style. Look to it for real-world descriptions of:
- The fundamentals and foundations of Six Sigma
- The essential roles employees play in Six Sigma
- The changes and challenges the are likely to see
- Case studies of employees using Six Sigma to identify—and correct—major problems.
More than a “quality” program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly.
About the Authors
Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm, and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestelling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.
Larry Holpp is a consultant with Pivotal Resources and an author of books on teams and quality. He was previously Vice President, Quality and Organizational Development at GE Capital.
In this Book
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What is Six Sigma?
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The Six Sigma Success Story
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Six What? What's a Sigma?
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Six Sigma in Your Organization
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The Six Sigma Team's Problem-Solving Process
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Survivor's Guide to Six Sigma
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A Look Inside the Six Sigma Toolkit
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Six Sigma in Action: Some Success Stories
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A Note to Managers: How You Can Help Lead Six Sigma
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A Note to Six Sigma Employees: Nine Things You Should Do and Five Skills to Develop
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