VoIP Deployment for Dummies
- 8h 3m
- Stephen P. Olejniczak
- John Wiley & Sons (US)
- 2009
Get your business talking online with this handy guide to VoIP implementation
Your organization has made the decision to go with VoIP. Now it's up to you to implement the system. Well, fear not —here's the crash course you need! Learn how to analyze your system, plan the rollout, monitor and maintain VoIP, work with Session Initiation Protocol (SIP), troubleshoot your system, fax with VoIP, and keep your users happy.
- Understand — how VoIP works and the pros and cons for your organization
- Be prepared — analyze your network, its devices, IP addresses, connections to remote sites, and other issues that affect VoIP implementation
- When it's not a voice — discover the options for touch tones and faxing via VoIP systems
- Line up your tools — compare and evaluate hardware and software options for VoIP
- Activate — draw up a test plan, check out both voice and fax transmission, get a report, and schedule the installation
- Just a SIP — investigate SIP call generation, identify the elements, understand cancelled calls, and re-INVITE calls
- Keep it running — troubleshoot your system, identify call variables, trace the source of a problem, manage trouble tickets, and resolve failures
Open the book and find:
- Clarification of common misconceptions about VoIP
- The anatomy of a VoIP call
- How to manage latency, jitter, and flap
- Why touch tones and faxes pose special challenges
- How to choose a fax option
- What Wireshark is and how to use it
- How to identify the footprint of a problem
- What to expect when your system goes live
About the Author
Stephen P. Olejniczak is the Director of Operations for ATI, and has worked over 16 years in telecommunications. His experience is concentrated on installation, service, billing and support of voice service. The past five years having focused his time on learning all facets of VoIP as the marketplace, technology, and supporting infrastructure has evolved.
In this Book
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Reviewing VoIP Basics
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Signaling with SIP
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Exploring the Message Body
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Understanding the Call Plan
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Reviewing Your Network
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Preparing Your Network for VoIP
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Providing Configuration Information
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Activating VoIP
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Using Packet Island Software
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Investigating SIP Call Generation
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Analyzing Calls with Wireshark
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Troubleshooting Basics
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Troubleshooting and Reporting Process
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Handling VoIP-Specific Problems
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Ten Common Misperceptions
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Ten Great Advantages
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Ten Common Pitfalls
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Ten Ways to Get Help
