Value Stream Management for the Lean Office
- 2h 18m
- Don Tapping, Tom Shuker
- CRC Press
- 2003
Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. Value Stream Management for the Lean Office will provide you with a complete system for lean implementation in the office.
Highlights include:
- A complete case study that highlights the applications of lean in an office environment
- A thorough overview of basic lean concepts
- Methods for identifying the administrative activities that need improvement
- The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations
- Guidelines and checklists to help direct and maintain lean improvements
- A comprehensive lean assessment tool for administrative areas
- Definitions of common lean terms and concepts
About the Authors
Don Tapping has worked for over twenty years to eliminate waste and improve bottom-line results in the telecommunications, medical, automotive, industrial, and aerospace industries. Tapping directed the lean implementation for Eaton Aerospace Division, UNISTRUT Corporation, Schlumberger Technologies, and Data Scan Services.
Tom Shuker has over thirty years experience in manufacturing and administration at General Motors Corporation. He is currently President of Lean Concepts, LLC. Shuker began his lean journey at New United Motors Manufacturing, Inc. (NUMMI), a joint GM-Toyota Assembly Plant. He then moved on to Delphi E’s Lean Core Team with responsibility for Lean Implementation at four Delphi facilities. He has, over the last ten years implemented lean in both manufacturing and administrative areas. He has also consulted for other organizations in their lean implementation efforts, including RR Donnelley & Sons,Inc., Herman Miller, Autocam, Merilatt, Medtronics, Aeroquip Corporation Division of Eaton, and Grand Rapids, MI. Public Schools System.
In this Book
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Commit to Lean
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Choose the Value Stream
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Learn About Lean
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Map the Current State
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Identify Lean Metrics
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Phase I. Map the Future State—Customer Demand
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Phase II. Map the Future State—Continuous Flow
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Phase III. Map the Future State—Leveling
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Create Kaizen Plans
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Implement Kaizen Plans
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References
