Utilizing the 3Ms of Process Improvement in Healthcare
- 4h 46m
- Richard Morrow
- CRC Press
- 2012
Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to facilitate application of the 3Ms, the text describes a culture change method that is based on changing behaviors.
About the Author
Rick Morrow is a consultant with more than 25 years of senior leadership experience in healthcare, aviation, construction, automotive and high tech. Morrow leads Healthcare Performance Partners’ Quality, Safety, and High Reliability unit, a MedAssets company. He has authored Lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners.
Morrow is the author and leader of HPP’s Six Sigma consulting and wrote and leads the Belmont University Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of The Toyota Production System, Six Sigma, and Change Leadership. Morrow also wrote and taught The University of Penn’s Penn Medicine Leadership and Performance Improvement courses. He authored the Lean Six Sigma Program at The Joint Commission and led its Center for Transforming Healthcare, where he and his team led collaborations improving patient care and safety with major academic medical centers including Cedars-Sinai, Johns Hopkins, Mayo Clinic, Intermountain Healthcare, North Shore Long Island Jewish, and Stanford University.
Morrow earned his MBA from the University of Illinois’ Executive Program and has a B.S. in Business from Illinois State University. Certifications include Motorola Master Black Belt and Lean Enterprise from the University of Tennessee. He is an international speaker on Lean Six Sigma, Quality, and Safety at conferences including NPSF, ASC and ASQ. Morrow is also the author of the companion book, Utilizing the 3Ms in Process Improvement, and is a contributing editor on performance improvement, quality and safety publications.
In this Book
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Overview of Process Improvement and the 3Ms
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Change Leadership
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Resistance to Change and Process Improvement
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Process Improvement Methodologies
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Roadmap for Process Improvement
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Chartering the Process Improvement Work
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Stakeholder Analysis
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Finding the Root Causes, Improving, and Controlling
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Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier
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What to Measure
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Measure Risk to Achieve High Reliability
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Measurement as a System
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How to Share and Communicate Measurements
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3Ms: Manage to the Measure
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3Ms: Make it Easier
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High Reliability
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Summary
