Ultimate Basic Business Skills: Training an Effective Workforce
- 2h 39m
- Christee Gabour Atwood
- Association for Talent Development
- 2009
Get frontline workers up to speed on critical business skills with Ultimate Basic Business Skills. These lively, scripted one-half-day training programs cover more than 20 individual topic areas, including customer service essentials, priority management and decision making, business writing, communication skills, conflict management, and team and social skills basics.
About the Author
Christee Gabour Atwood is a speaker, trainer, and consultant. She has worked with dozens of corporations, associations, Fortune 500 companies, and governmental entities. Atwood's background includes radio personality, television host and anchor, and newspaper and magazine columnist. She also has served as executive director for state associations, editor/publisher of various trade and professional magazines. She is known for using humor in her work based on her experiences as a standup comedian. She is the author of three other ASTD Press titles including Succession Planning Basics (2007), Manager Skills Training (2008) and Presentation Skills Training (2008). She lives in Alexandria, LA
In this Book
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How to Use This Book
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Facilitating Business Skills Training
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Customer Service Skills Overview
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Basics of Customer Service
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Telephone Skills Training
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Dealing With Diffcult Customers
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Internal Customer Service
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Interpersonal Skills Overview
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Communication Skills
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Presentation Skills
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Basic Networking
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Conflict Management
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Business Skills Overview
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Priority Management
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Decision Making and Problem Solving
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Business Writing and Email
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Basic Business Knowledge
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Professionalism Overview
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Professional Image
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Social Skills and Basic Etiquette
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Working in Teams
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Work-Life Balance
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Professional Development
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For Further Reading
