Trust and Partnership: Strategic IT Management for Turbulent Times
- 9h 5m
- Pieter M. Ribbers, Robert J. Benson, Ronald Blitstein
- John Wiley & Sons (US)
- 2014
Proven methodologies to enhance business value by exploiting the latest global technology trends and best business and IT practices
There is no doubt that a tidal wave of change is hitting the area of business technology; new business models are forming around the cloud, new insights on how an enterprise runs is being aided by mining massive transactional and operational data sets. Decision-making is becoming almost prescient through new classes of data visualization, data analytics, and dashboards. Despite the promise of technologies to make a difference, or perhaps because of it, IT organizations face continued challenges in realizing partnerships and trust with their business partners.
While many books take on elements of these emerging developments or address the stubborn barriers to "real" partnership, none make the practices involved fit together in a highly effective fashion - until now. Strategic IT Management in Turbulent Times reveals how this framework ensures that organizations make the right strategic decisions to succeed in times of turbulence and change.
- Draws together authors with global experience including the Americas, Europe, Pacific Rim, and Africa
- Offers a comprehensive framework for IT and business managers to maximize the value IT brings to business
- Addresses the effects of turbulence on business and IT
- Focuses on developing partnerships and trust with business
With practical examples and implementation guidance based on proven techniques developed by the authors over the past twenty years, Strategic IT Management in Turbulent Times considers the challenges facing today's enterprise, IT's critical role in value creation, and the practical road map for achieving strategic IT management competencies.
About the Authors
ROBERT J. BENSON is a Fellow at Cutter Consortium’s Business Technology Strategies practice and Principal with The Beta Group, a technology management consulting firm. He has consulted with firms and government in the United States, Mexico, and Europe, co-authored several books on IT value and management, and written more than 100 Cutter Consortium publications on business technology strategy and value, IT governance, and IT finance. He is Professor of Information Management at Tilburg University, the Netherlands.
PIETER M. RIBBERS is Professor of Business Information Management at Tilburg University and TiasNimbas Business School (the Netherlands), where he is responsible for the development of executive education in Information Management. He has contributed to national and international journals with scientific and professional publications and co-authored several books. As a consultant he worked for global companies, especially in the field of strategic IT governance, scenario development, and information economics.
RONALD B. BLITSTEIN is Director of Cutter’s Business Technology Strategies practice. His 30-year career includes extensive international leadership experience driving all facets of information management organizations including infrastructure operations, systems development, organization transformation, and business innovation. He has worked internationally with governments, IGOs, and corporations throughout North America, Europe, Africa, and Asia.
In this Book
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Business and IT in Turbulent Times
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The Barrier—Trust and Partnership
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A Staircase to Trust
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IT Strategy in Turbulent Environments
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Turbulence in Information Technology
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The Effects of IT Sourcing
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Requirements for Strategic IT Management
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The Service Relationship
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The Partnership Relationship
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The Leadership Required
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Enterprise IT Capabilities
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Strategic Enterprise IT Capabilities and Competencies
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Tactical Enterprise IT Capabilities and Competencies—The Enterprise IT Capabilities to Deliver Value with Information and IT
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Operational Enterprise IT Capabilities and Competencies
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Managing Complex Business–IT Relationships
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What Should Be Done?
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Requirements for CIO and IT Leadership
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Requirements for CEO and Business Leadership
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Reflections and Recommendations
