Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues

Learn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.

The book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.

After reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).

What You Will Learn

• Understand Microsoft Teams service components and their functionality
• Understand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log
• Detect poor audio/video calls and troubleshoot underlying problems
• Troubleshoot and administer Teams Phone system connectivity and call routing issues
• Use the Call Quality Dashboard, and Analytics, for call quality troubleshooting
• Understand and design a custom call report based on PowerBI report templates
• Prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)

Who This Book Is For

Microsoft Teams administrators, support engineers, helpdesk engineers, telecom admins, and network engineers

About the Author

Balu N. Ilag is currently working as Unified Communication and Collaboration Engineer. His role combines product support and customization, implementation, and strategic guidance for enterprise customers. He is fascinated with artificial intelligence (AI) and machine learning (ML) technology. Balu is a Microsoft Certified Trainer (MCT), former Microsoft MVP (2013-2019), and Microsoft Certified Solution Expert (MCSE) for communication. He regularly writes blog posts and articles on Microsoft products.

Arun M. Sabale is a Microsoft Certified Azure architect and Microsoft Certified Modern Desktop Expert. He has written several blog posts on Azure services and automation, PowerShell, ARM, and Terraform. Arun has more than 12 years of experience in PowerShell automation and other Microsoft services such as AD, DNS, DHCP, and VMM, and more than six years of experience in Azure infra design/deployment/automation, PowerShell, ARM, Terraform, and Azure DevOps. His current role is a combination of Azure design and development and automation.