The Well-Managed Healthcare Organization, 9th Edition

In the shifting world of contemporary healthcare, future leaders need a firm foundation. For eight editions, The Well-Managed Healthcare Organization has been building students’ skills, and this ninth edition once again prepares students to apply evidence-based practices that lead to high performance in healthcare organizations of all types and sizes.

Authors Kenneth R. White and John R. Griffith integrate the long-standing clinical and logistical elements of excellent care with contemporary movements, such as establishing a transformational culture; continuous improvement; benchmarking, tracking, and measurement; servant leadership; staff empowerment and retention; and building interprofessional teams. This edition has been thoroughly updated with coverage of pressing new issues, such as:

• The shift to population health
• Financial success under risk-based payment
• The Medicare Access and CHIP Reauthorization Act of 2015, including updated requirements for meaningful use
• Diversity, inclusion, and implicit bias
• Data security
• Professional autonomy for nurses
• Data-based approaches to marketing
• The use of licensed independent practitioners

Featuring a robust set of instructor resources to enrich classroom learning, as well as in-depth examinations of real-life Baldrige Award–winning organizations, this new edition blends well-established concepts with cutting-edge best practices to introduce students to healthcare excellence in the twenty-first century.

About the Author

Kenneth R. White, PhD, AGACNP, ACHPN, FACHE, FAAN, is the University of Virginia Medical Center-endowed professor of nursing and associate dean for strategic partnerships and innovation in the School of Nursing, University of Virginia, Charlottesville, Va. He holds additional faculty appointments in the McIntire School of Commerce, the Darden School of Business and the UVA School of Medicine. Dr. White has more than 40 years’ experience in healthcare organizations working in clinical, administrative, governance and consulting capacities. He is also a board-certified acute care nurse practitioner with specialty board certification in palliative care. Dr. White is ACHE’s 2018 Gold Medal Award winner.

Dr. White serves as faculty for the following ACHE seminars:

• Healthcare Knowledge, Board of Governors Exam Review Course
• Management and Leadership, Board of Governors Exam Review Course
• Business Leadership, Board of Governors Exam Review Course

Dr. White has also authored the following Health Administration Press publications:

• Boost Your Nursing Leadership Career: 50 Lessons that Drive Success
• The Well-Managed Healthcare Organization, Ninth Edition
• Reaching Excellence in Healthcare Management
• Take Charge of Your Healthcare Management Career: 50 Lessons That Drive Success

John R. Griffith, MBA, LFACHE, is the Andrew Pattullo Collegiate Professor Emeritus in the Department of Health Management and Policy at the School of Public Health at the University of Michigan, Ann Arbor. He was the chair of his department from 1987 to 1991. He has served as chair of the Association of University Programs in Health Administration (AUPHA) and as senior adviser to the board of the National Center for Healthcare Leadership. He has received the Gold Medal Award from the American College of Healthcare Executives, as well as multiple publication awards. He was an examiner for the Baldrige Performance Excellence Program from 1997 to 1998.