The Ultimate Six Sigma: Beyond Quality Excellence to Total Business Excellence
- 6h 35m
- Keki R. Bhote
- AMACOM
- 2002
Keki R. Bhote was one of the founding fathers of the renowned Motorola team that developed the original Six Sigma process and led it to world fame. In The Ultimate Six Sigma, he has enlarged its horizons to go beyond mere quality excellence to total business excellence, encompassing twelve major areas of business strategy.
The Ultimate Six Sigma features simple but powerful tools to maximize the impact of any business improvement efforts, including a comprehensive self-assessment/audit to monitor progress and create an order-of-magnitude improvement in results.
About the Author
Keki R. Bhote is known worldwide as one of the fathers of the Six Sigma model. As Motorola's senior corporate consultant, he helped launch its Six Sigma process. Now, as President of Keki R. Bhote Associates, he has consulted with more than 400 companies worldwide. He is the author of fifteen books, including World Class Quality, and in 1995 was named one of America's "quality gurus" by Quality Digest. Mr. Bhote remains consultant emeritus at Motorola.
In this Book
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What is Six Sigma?
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The Need, Objectives, and Benefits of the Ultimate Six Sigma
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The Origin, Development, and Renewal of Motorola's Six Sigma
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The Hyped Six Sigma: From the Pure Six Sigma to the Sick Sigma
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The Scope, Structure, and Methodology of the Ultimate Six Sigma
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From Mere Customer Satisfaction to Customer Loyalty
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From Stifling Micromanagement to Inspirational Leadership
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From Taylorism to Empowerment Creation in the Organization
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From Passivity and Boredom Among Employees to Industrial Democracy
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From Traditional Indicators to Robust Metrics
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From Obsolete Tools of the Twentieth Century to the Powerful Tools of the Twenty-First Century
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From Historic Levels to Designs in Half the Time with Half the Defects, Half the Costs, and Half the Manpower
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From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supplier Chain
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From Second-Class Citizen to Manufacturing as a Major Contributor to Business Excellence
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Field Operations: From an Appendage to a Maximum Service to Downstream Stakeholders
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From the Black Hole of Little Accountability to Service as a Productivity Contributor
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From Mediocrity to World-Class Results
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Reference Notes
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