The Targeted Evaluation Process
- 2h 29m
- Salvatore V. Falletta, Wendy L. Combs
- Association for Talent Development
- 2000
This book provides a flexible, six-step approach to evaluating performance interventions. Workplace learning and performance professionals will use this book to determine is a chosen performance intervention solution achieved its goals through a process that includes the following elements:
- partnering with the intervention stakeholders
- understanding the organizational context of the intervention
- designing the right question to ask
- picking the right tools to gather and carry out the intervention analysis
- reporting the evaluation results to the organization
The book includes practical tools, templates, sample questions used for typical performance interventions, and a simple project management framework for workplace learning and performance professionals who will implement the targeted evaluation process.
About the Authors
Wendy L. Combs is a project manager for worldwide training at Cisco Systems. She was formerly a training manager at Nortel Networks. She has been involved in large-scale curriculum development projects and organizational change initiatives involving process redesign and the implementation of new technology.
Salvatore V. Faletta is a manager for the measurement and impact analysis group within Intel University and Business Practices Network at Intel Corporation. He is currently leading Intel's global employee survey and organizational assessment initiatives, evaluation and impact analysis projects, and organizational performance indicators.
In this Book
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The Targeted Evaluation Process: A Performance Consultant’s Guide to Asking the Right Questions and Getting the Results You Trust
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Chapter 1: Evaluation: Why Bother?
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Chapter 2: What Is the Targeted Evaluation Process?
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Chapter 3: New Requirements for the Performance Evaluator
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Chapter 4: Training and On-The-Job Training
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Chapter 5: Job Aids and Electronic Performance Support Systems
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Chapter 6: Reward and Incentive Systems
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Chapter 7: Process Improvement
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Chapter 8: Telework and Knowledge Management
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Chapter 9: Designing the Tools, Technology, and Techniques
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Chapter 10: Gathering and Analyzing Data
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Chapter 11: Reporting Results
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Chapter 12: Project-Managing the TEP
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Chapter 13: Bringing the TEP Home to Your Organization
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References
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Additional Resources
