The Shift: How Seeing People as People Changes Everything
- 3h 54m
- Kimberly White
- Berrett-Koehler Publishers
- 2018
A Simple yet Profound Shift
Seeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked off a to-do list, but as valuable human beings.
White helps you to this transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.
About the Author
Kimberly White is a writer, certified Arbinger presenter and former research assistant to the founder of the Arbinger Institute, Terry Warner. Her nine months of research for this book included dozens of hours working alongside nursing home employees in offices, vans, patient rooms, and kitchens.
In this Book
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The Shift and Why it Matters
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Missing the Gorilla: Why we See People as Objects
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Soft Like a Brick: The Power of Seeing People as People
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If You can do it Here, You can do it Anywhere
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The Paradise Delusion: What the Shift isn't
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The First Key: Pay Attention
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How to Use the First Key: Toil with them
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The Second Key: Look through their Eyes
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How to Use the Second Key: The Thirty-Day Rule
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The Third Key: Realize I'm the Problem
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How to Use the Third Key: When You're Still a Jerk
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Staying Shifted: Why Behavioral Rules won't Help Us
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What's the Right Thing to do?: Using the Shift when Things are Tough
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The Poop Chapter: Astonishing Things Transformed by the Shift
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Part of the Solution: How the Shift Solves Disagreements
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Welcome to the New World
