The Relationship Engine: Connecting with the People Who Power Your Business
- 2h 30m
- Ed Wallace
- AMACOM
- 2017
Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn’t. Research reveals that these core relationships are often the weakest - and can prove more vital than missed networking opportunities.
Whether working with employees or associates, vendors or customers, The Relationship Engine gives you the tools you need to become an intentional, masterful relationship-builder. The book helps you establish common ground, focus on collaboration instead of command, put people before process, demonstrate worthy intent, and make every interaction matter. This insightful and practical guide includes:
- A powerful RQ Assessment designed to measure and evaluate business relationships
- A Relational Agility Action Planner
- Lateral and vertical relationship strategy templates
- And more
Even the best-laid strategic plans are worthless without caring, real-life connections. It’s time to invest in the bonds that will drive sustainable success.
About the Author
Ed Wallace is President and Chief Relationship Officer of Relational Capital Group. He consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. He is the author of Fares to Friends, Creating Relational Capital, Business Relationships That Last, and his most recent #1 Bestseller The Relationship Engine. In addition, Ed is currently on the executive education faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s program.
Ed participates on various corporate and non-profit boards and resides in the Philadelphia area.
In this Book
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Introduction—The New Value Proposition for Leaders
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Chapter 1: The Relationship Paradox
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Chapter 2: Principle #1—Display Worthy Intent
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Chapter 3: Principle #2—Care about People's Goals, Passions and Struggles
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Chapter 4: Principle #3—Make Every Interaction Matter
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Chapter 5: Principle #4—Value People before Processes
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Chapter 6: Principle #5—Connect Performance to a Purpose
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Part I: Executive Summary
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Chapter 7: The Relational Agility Process—Navigating the Complexity
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Chapter 8: Launching Business Relationships with Colleagues
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Chapter 9: Advancing Relationships with Professional Peers
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Chapter 10: Elevating Relationships with Advocates
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Part II: Executive Summary
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Chapter 11: Tools for the Relational Leader
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Chapter 12: Take the Relational Leader Challenge
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Chapter 13: Five Ways to Sustain the Relationships You Create
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Endnotes
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Glossary
