The Problem Behaviour Pocketbook
- 27m
- Angelena Boden
- Management Pocketbooks
- 1999
The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), those that only see things their way (described by the author as 'Narcissists'), saboteurs who do nothing (the so-called 'passive-aggressive' types), persistent fault-finders, clams and chatterers, moaners, whiners, whingers and numerous others. The author lists them all, identifies the likely causes and effects and explains how to identify and deal with the problems. Described by one book reviewer as a '20 minute eye opener'.
About the Author
Angelena Boden BA, M.Soc.Sc., PGCE is a freelance trainer in customer service, language and culture, and people behaviour. This is her third Pocketbook and one she feels is very much needed in business today.
Angelena writes from first-hand experience and is well aware of the damage that difficult behaviour (she prefers to separate people from their behaviour) can do to self-esteem, confidence and morale.
She runs a range of one day seminar programmes - how to deal with difficult people; coping in a crisis; advanced communication for difficult situations - and a range of tailor-made courses for industry.
In this Book
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Introduction
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The Bully
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The Martyr & Over-Zealous
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The Narcissist
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The Passive-Aggressive
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The Persistent Fault-Finder
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Clams & Chatterers
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Moaners, Complainers & Whingers
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The Power Mad, Control Freak & Dictator
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Persecutor, Victim & Rescuer
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Managing Problem Behaviour
