The Power of eCommunication: A Comprehensive Guide for Using E-mail, Voice Mail, Instant Messaging, Conference Calls, and Web Conferences
- 1h 31m
- Laurie K. Benson
- Human Resource Development Press
- 2004
Electronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and videoconferences.
Learn how to “ecommunicate” clearly and professionally when participating or leading a virtual team . . . working from a home office…or building and managing professional relationships across cities, states or countries.
Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol—including offensive language, showing emotion and response time.
Learn how to:
- Get the most out of conference calls—whether you’re a presenter or participant
- Turn web conferences and videoconferences into results-getting virtual meetings
- A checklist of things to remember before you send your next e-mail
- Deal with all the e-mail you receive
- Use instant messaging to connect with virtual teams
- Do’s and don’ts when using voice mail
- Conduct virtual job interviews
- Prepare for and conduct the conference call, and tips for following up
- Minimize your legal liability when using electronic communications
In this Book
-
Technology and Today’s Changing Business Environment
-
Communicating Effectively through E-mail
-
Using Instant Messaging to Add Value to Business
-
Communicating Effectively through Voice Mail
-
Getting the Most Out of Your Conference Calls
-
Web Conferences and Videoconferences—Just Virtual Meetings
-
E-mail, Voice Mail, Conference Call, Web Conference, or Videoconference—Which One Should I Use for My Message?
-
Legal Considerations
-
It’s All in How You Use It
-
Additional Reading Resources
-
Helpful Web Resources
