The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, And Valuable Training Activities For Managing Workplace Conflict
- 5h 33m
- Jack Gordon (ed)
- John Wiley & Sons (US)
- 2003
This extraordinary resource includes the most successful conflict management tools selected from three decades of the Pfeiffer Annuals and Handbooks. Since 1972, trainers and consultants have found these volumes to contain a treasure chest of resources for a wide range of training and organization-development needs.
The Pfeiffer Book of Successful Conflict Management Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Conflict Management Tools:
- Provides articles that offer timeless advice for dealing with and classifying organizational conflict
- Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
- Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization
The materials covered are selected not only for quality but with an eye toward serving a broad range of objectives and training situations. This resource is written to help develop the conflict management skills of people throughout the organization whether the relationship is manager-to-subordinate or peer-to-peer. The activities and instruments can be customized for all levels of the organization hierarchy.
The Pfeiffer Book of Successful Conflict Management Tools offers the resources you need to help build better organizations for working people everywhere.
In this Book
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The Pfeiffer Book of Successful Conflict Management Tools—The Most Enduring, Effective, And Valuable Training Activities For Managing Workplace Conflict
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How to Use This Resource
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Introduction
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The Art of Creative Fighting
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Conflict-Resolution Strategies
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Win/Lose Situations
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A Taxonomy of Intergroup Conflict-Resolution Strategies
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Developing Collaboration in Organizations
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Constructive Conflict in Discussions—Chapter Learning to Manage Disagreements Effectively
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Dealing with Disruptive People in Meetings
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Confrontational Communication
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A Positive Approach to Resistance
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Breaking Down Boundaries: Chapter Breaking Through Resistance
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What to Look for in Groups— Chapter An Observation Guide
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Conflict Styles— Chapter Organizational Decision Making
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Win As Much As You Can— Chapter An Intergroup Competition
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Power Poker What’s in It for Me?
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Trouble in Manufacturing— Chapter Managing Interpersonal Conflict
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Dynasell—Hidden Agendas and Trust
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Current Status—A Feedback Activity on Trust
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Retaliatory Cycle—Introducing the Elements of Conflict
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Alter Ego—Saying What You Mean
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Conflict Role Play—Resolving Differences
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Resistance—A Role Play
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Neutral Corner—Deciding on an Issue
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Communication Games—Eliminating Unproductive Behavior During Performance Reviews
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The Company Task Force—Dealing with Disruptive Behavior
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Budget Cutting—Conflict and Consensus Seeking
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Winterset High School—An Intergroup-Conflict Simulation
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Crime-Fighting Task Force—Understanding Political Tactics in Groups
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Piccadilly Manor—Improving Decision Making in a Political Milieu
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Merger Mania—Understanding Intercultural Negotiation
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Lindell-Billings Corporation—A Confrontation Role Play
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Conflict Management Climate Index
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Cornerstones— A Measure of Trust in Work Relationships
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The Team Effectiveness Critique
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Trust-Orientation Profile
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Conflict-Management Style Survey
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Communication Audit— A Pairs Analysis
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Inventory of Anger Communication (IAC)
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The Defensiveness Inventory
