The Outsourcing Handbook: How to Implement a Successful Outsourcing Process

The Outsourcing Handbook is a practical guide to all of the management issues surrounding outsourcing. Ignoring grand theories, the authors share with you lessons learnt in the outsourcing “trenches” of the real world. Easy to read, it will help you to:

• understand each stage of the outsourcing process;
• improve and strengthen the process once it has been implemented;
• concentrate on the important details that will ensure a project’s success.

Regardless of what is being outsourced, if you follow the process outlined in The Outsourcing Handbook, success is almost guaranteed. It will prove invaluable to managers who are contemplating using outsourcing as a strategic weapon.

About the Authors

Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe. Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark’s multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.

Kevin C Desouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments. He is the author of Managing Knowledge with Artificial Intelligence, and co-author of Managing Information in Complex Organizations and Engaged Knowledge Management. He is also the editor of New Frontiers of Knowledge Management. Kevin currently serves as a Senior Strategic Advisor to the Engaged Enterprise.

Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years’ experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.