The Mouth Trap: Strategies, Tips, and Secrets to Keep Your Foot Out of Your Mouth
- 3h 3m
- Gary Seigel
- Career Press, Inc.
- 2008
Ever put your foot in your mouth?
Some believe it's a genetic problem-"bad wiring" installed in the brain that forces people to open mouth and insert foot. Others believe it's a personality trait they can't change or control.
If you have ever had a conversation with a difficult person who you wished you had handled differently, The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak.
You'll learn how to:
- Develop the confidence to repair mistakes, apologize, and create peace.
- Become adept at responding right the first time.
- Discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues.
- Apply many of these same strategies, tips, and secrets to e-mails, so that you engage readers instead of irritate them.
Based on Dr. Gary's research and techniques taught to thousands nationwide, this book offers easy-to-follow guidelines that will help you script your way to success, even in the most confrontational, hard-to-manage situations.
The Mouth Trap will help transform your communication skills so that you'll receive the respect, appreciation, and monetary rewards you deserve.
About the Author
Gary Seigel, Ph.D., president of Fly High Productions, is a motivational speaker, performance coach, and consultant. Dr. Gary inspires audiences across the country to write and speak with tact and finesse. His clients include Chevron, Symantec Corp., Farmer's Insurance, the United States Navy, the United States Marines, Los Angeles Municipal Water District, City of Glendale, and Coldwell Banker. He has written articles for numerous publications including Realty Times and The American Novel and the Movies. He also co-owned one of the first franchises of California Closets and taught English at West Los Angeles College and Rutgers University.
In this Book
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Decide What You Want Before Opening Your Mouth
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Don't Listen to the Voices in Your Head
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Death by Conversation—(Tips and Strategies for Becoming Better Listeners)
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The Personality Chapter: Know Your Audience
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The Joy of Scripting—Recipes for Conversing in Even the Most Difficult Situations
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What Happens If I'm Speaking to a Big, Fat Jerk?—Navigating Around Difficult Bosses
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Coaching Employees From Hell
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Maybe You Didn't Say a Word, but Your Body Language Gave You Away
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The Diversity Chapter—Free Yourself From Jokes, Sidebars, and Offensive Remarks That Lead to Trouble
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Road Rage on the Computer—How to Create Engaging E-Mails That Get a Response, Not a Reaction.
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How to Recover After You Put Your Foot in Your Mouth—The Art of Making Apologies
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Postscript
