The Manager's Answer Book: Practical Answers to More Than 200 Questions Every Manager Asks

Management issues frustrate managers and employees alike, consuming countless hours of productivity and taking a serious toll on morale and turnover.

The Manager's Answer Book covers more than 200 common questions and issues for managers, ranging from the basics of how to be a manger to the subtle nuances of handling sticky situations. Questions include:

• What makes some managers succeed and others fail?
• Is it more effective to be highly involved or behind-the-scenes?
• How do you communicate your employee's issue to your manager?
• What is the best way to handle an insubordinate employee?
• What methods best encourage employee growth?

An extension of the successful Answer Book series, The Manager's Answer Book is the resource every new and experienced managers will want to keep on hand.

About the Author

Host of the talk radio show The Greater Voice, Susan Benjamin has brought business issues to the nation for almost twenty years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her commentaries on communications-related issues have appeared in newspapers including USA Today, the Miami Herald, the Chicago Tribune, the New York Daily News, Government Executive, and hundreds of others and are widely distributed through Knight Ridder Tribune.

Susan's books include Quick and Painless Business Writing (Career Press, December 2006), Instant Marketing for Almost Free (Sourcebooks, January 2007), Perfect Phrases for Difficult People at Work (McGraw Hill, September 2007), and The Top Performer's Guide to Project Management (Sourcebooks, September 2007), among others.

As a speaker, Susan has appeared on CNN, National Public Radio, and other broadcasts. She has trained over one hundred thousand federal and private sector employees in numerous venues and has given keynote and other addresses. Her clients have included the Carnegie Mellon Federal Executive Program, the National Geospacial-Intelligence Agency, Liberty Mutual Insurance Group, Fleishman-Hillard International Communications, and many others.

A former professor, Susan mentored academics at Harvard University and MIT. She participated in the White House initiative on Plain Language under the Clinton administration, overseeing the revision of countless documents affecting millions of citizens each year. Her clients included the State Department, Department of Defense, and Food and Drug Administration, as well as hundreds of private sector organizations.

Susan's research includes assessments of organizational communication processes and studies on how language affects readerresponsiveness. Articles about these findings have appeared in publications such as Scribes Legal Journal, Clarity, Government Executive, and Employment Management Today.

Susan studied philosophy and writing at Boston University and Bennington College. She received her Masters in Writing from Lesley College, where she worked with C. Michael Curtis, senior editor of the Atlantic.