The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day
- 3h 53m
- Alan Clardy
- AMACOM
- 2012
New managers gain practice solving difficult people problems—and hit the ground running—with this innovative training guide.
Most people learn best through experience. Yet new managers are often tossed on to the front lines with absolutely no experience handling the toughest challenges they’ll face: people problems.
The Management Training Tool Kit includes all the tools you need to prepare your managers for anything. It supplies real-life case studies and analysis exercises for troubleshooting problems such as plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. This innovative training guide features:
- 35 succinct yet nuanced case studies that examine common challenges
- Probing discussion questions that help pinpoint core issues
- Practical solutions that can be put to use resolving problems
- Role-playing exercises that bring the case studies alive
- Guidelines that help trainers lead with skill and accuracy
New managers will make mistakes. But The Management Training Tool Kit will help them overcome obstacles with skill and confidence.
About the Author
ALAN CLARDY, PH.D., is a professor in the Psychology Department and director of the Human Resource Development Graduate Degree Program at Towson University, as well as the author of many books and articles on HR issues.
In this Book
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How Come They Make More Than I Do?
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“She’s a Smart Enough Broad”
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Improving Performance in Business Services
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“Looney Tunes on Parade”: Part 1—Getting Started on the Right (or Left?) Foot
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“Looney Tunes on Parade” Part 2—Kicking into Gear
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“Looney Tunes on Parade”: Part 3—A Time for Action
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Mary Corey
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Shipping and Receiving
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They Came from Docu-Max
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He’s Just Not the Same
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Special Checking Is Handed a Loss
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Beverly Comes Full Circle
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It Was Really So Simple
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Pain in Claims
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Don’t Let Her Get Behind You: Part 1—Making Adjustments—NOT!
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Kathy’s Temper
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Forgetting Claims
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Answering the Phone
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Good News, Bad News: Part 1—The $15.00 Mistake
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Good News, Bad News: Part 2—Judy, Judy, Judy
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Good News, Bad News: Part 3—The Storm Breaks
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Conflict in Customer Service
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Don’t Let an Old Flame Die
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The Contradiction of Business
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Problems Behind the Counter
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Wanted: Good Secretary
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Another Staff Meeting
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The Case-in-Case Analysis
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A “No” in the Field
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Buddy Jefferson
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A Wet Pain in the Neck
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“Well, Excuuuse Me!”
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The “B” Is Back
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Who’s Telling the Truth?
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A Leadership Challenge
