The Human Touch: Personal Skills for Professional Success
- 5h 5m
- Debra Paul, James Cadle, Philippa Thomas
- BCS
- 2012
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
About the Authors
Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years.
Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.
In this Book
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The Importance of Personal Skills
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Building Rapport and Sustaining Relationships
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Team Working
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Negotiation and Conflict
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Leadership
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Influencing
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Written Communication
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Presentation Skills
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Commercial Awareness
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Coaching
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Managing Expectations
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Facilitation
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Creative Problem Solving
