The Human Resources Scorecard: Measuring the Return on Investment
- 7h 11m
- Jack J. Phillips, Patricia Pulliam Phillips, Ron D. Stone
- Taylor and Francis
- 2001
The Human Resources Scorecard: Measuring the Return on Investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programs.
The Human Resources Scorecard is essential for human resource executives, professionals, CEOs, CFOs, consultants, professors and other managers concerned with their businesses' bottom lines.
In this Book
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The Human Resources Scorecard—Measuring the Return on Investment
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Preface
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The Business Case for ROI
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Initial Analysis and Planning
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Collecting Data During HR Program Implementation
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Collecting Data After HR Program Implementation
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Isolating the Effects of an HR Program
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Converting Data to Monetary Value
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Monitoring the Cost of Human Resource Programs
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Calculating the Actual Return on Investment
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Identifying Intangible Measures
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Communicating Results
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Forecasting the ROI
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Implementation Issues
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Sexual Harassment Prevention* —Healthcare Inc.
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Competency-Based Pay System—National Crushed Stone Company
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Absenteeism Reduction Program—Metro Transit Authority
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Stress Management—Midwest Electric Inc.*
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Safety Incentive Program National Steel
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Executive Leadership Development Imperial National Bank
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Technology-Based Learning—United Petroleum International
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Self-Test: How Results-Oriented Are Your Human Resources Programs?
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