The Feedback Pocketbook

Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. 'Netgeners' with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviors. It can reassure and thus reduce anxiety; and it can help people see the 'bigger picture', leading to greater alignment with organizational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.

About the Author

Mike Pezet, BA Hons, MSc (Personal and Organisational Development), has been helping organisations and people develop their confidence and their ability to use feedback more effectively for over 15 years. For the last eight years he has worked extensively with leading UK and international companies, designing and delivering leadership programmes that are measured by bottom line results.

Mike is a trained coach, mediator and facilitator. He is interested in and welcomes feedback from those of you who wish to share any insights or stories from your use of this book, or your own feedback experiences.