The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight
- 3h 51m
- Timothy E. Ursiny
- Sourcebooks
- 2003
You’re not the only one out there who hates conflict. From the corporate bully to the passive-aggressive employee to the demanding spouse, there are people in our lives who cause us frustration and anger every day. If you’re like the rest of us, you’ll avoid them at all costs.
Success coach Dr. Tim Ursiny shows us that, yes, conflict can be a good thing, and facing up to it can lead to fantastic results! The Coward’s Guide to Conflict gives strength, techniques, motivations and challenges to the people who need it most. With an open, step-by-step approach, it shows you how to prepare, maintain your integrity and work toward resolution.
Interactive exercises and examples from both the workplace and home will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work!
- Make conflict less frightening...quickly!
- Avoid the top 10 mistakes made when dealing with upset people
- Build your knowledge, skills and confidence
- Discover the 5 communication styles we all use to face conflict
About the Author
Tim Ursiny, Ph.D., CBC, RCC, is the president and founder of Advantage Coaching & Training. He is an executive coach and trainer specializing in helping executives and their teams reach peak performance in both their professional and personal lives. As a certified business coach, he has trained thousands of professionals at every level of management. His areas of focus include conflict management, dealing with transition, communication skills, team-building, coaching skills, stress management, overcoming blocks to success, and work-life balance.
Dr. Ursiny received his undergraduate degree from Wheaton College and his doctorate in psychology from Northern Illinois University. He is a member of the Worldwide Association of Business Coaches, the International Coach Federation, the Chicago Chapter of the American Society for Training and Development, and is the former chair of corporate coaching for the National Association of Business Coaches.
Dr. Ursiny speaks on a regular basis for Fortune 500 companies wanting workshops that are entertaining yet full of practical substance. Both his coaching and training work are oriented toward practical actions that help people utilize all of their gifts, talents, and abilities.
In this Book
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The Coward’s Guide to Conflict—Empowering Solutions for Those Who Would Rather Run Than Fight
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Introduction
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Take the Coward Test
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Seven Choices You Can Make in Conflict
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The Top Ten Reasons People Avoid Conflict
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Why Change?
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The Secret for Making Yourself Face Conflict
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Confronting Your Fear One Step at a Time
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How to Make Conflict Less Frightening... Quickly
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How Your Integrity Can Help You Face Conflict
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Understanding When Conflict Is Actually a Good Thing
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Building Your Knowledge, Skills, and Confidence
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We’d Be Fine if They Weren’t So Different!
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Why People Only Think That They’re Angry (Often They’re Not!)
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Five Ways to Listen and Why People Don’t Use Them
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Four Communication Patterns to Use if You Want to Keep Fighting
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Don’t Assume the Position
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The Role of Selfishness
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If Common Sense Is So Common, Then Why Don’t They Have It?
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The Truth and Nothing But the Truth: Using TruthTalk
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The Relationship between Wants, Fairness, and Integrity
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Assertiveness, Coward Style
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Avoiding the Top Ten Mistakes Made When Dealing with Upset People
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Talking About How You Are Talking
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The Lesson of the Swaying Trees: Embracing Conflict
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Putting It All Together: A Step-by-Step Approach for Dealing with Conflict
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Is It Worth It and Can I Still Be a Coward?
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Appendix
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Bibliography
