The Conflict Resolution Phrase Book: 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal With Difficult Workplace Situations

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.

Some situations are unpredictable, and you can't plan for every conversation but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.

The Conflict Resolution Phrase Book is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right! You will learn:

• Positive things to say when you're initiating or responding to a difficult conversation.
• How to find and craft language to start a conversation.
• The right words for you to positively influence the situation.

The Conflict Resolution Phrase Book is a natural complement to the authors' previous best-seller, The Essential Workplace Conflict Handbook.

About the Authors

Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Essential Workplace Conflict Handbook and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is now managing partner of The Mitchell Group where she works with a variety of clients to help them successfully hire, develop, engage, and retain the best talent available. She is a docent at the Smithsonian American Art Museum.

Cornelia Gamlem is president of The GEMS Group, Ltd., who consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she has testified before the Equal Employment Opportunity Commission. She also coauthored The Essential Workplace Conflict Handbook and Roadmap to Success: 5 Steps to Putting Action into Your Affirmative Action Plan. Cornelia spent most of her HR career with a Fortune 500 IT services company with a global presence.