The Complete Lean Enterprise: Value Stream Mapping For Administrative And Office Processes
- 1h 52m
- Beau Keyte, Drew Locher
- CRC Press
- 2004
Manufacturers are becoming more efficient through their lean initiatives in the production process; however, they are losing ground because they have not transferred the knowledge gained to their administrative and support activities. Fundamental change — even on the plant floor — ultimately requires the involvement and support of the entire enterprise.
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise.
Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
Highlights include:
- Discussions on office waste.
- Assessing the current state of the office.
- Definitions and discussions of office performance metrics.
- Functional lean perspectives.
- Designing and achieving your future state office.
- Case studies representing two levels (altitudes) of mapping. The first level is the main case study discussed throughout the book; an appendix presents the second level.
- Examples of companies applying lean thinking in the office throughout the book.
About the Authors
Beau Keyte is the founder of Branson, Inc., a management consultant company focused on the application of lean manufacturing strategies and techniques. He is currently a faculty member and instructor for the Lean Manufacturing curriculums at the Lean Enterprise Institute, Ford Motor Company, the University of Michigan, Ohio State University and the National Institute of Standards and Technology (NIST).
Drew Locher is currently Managing Director for Change Management Associates. Since the mid 1980's Drew has been working to implement innovative Business Management strategies in a wide spectrum of business environments. He is a member of the American Production and Inventory Control Society (APICS), the American Society for Quality (ASQ), the Association for Manufacturing Excellence (AME), the Institute of Electrical and Electronics Engineers (IEEE) and the American Society of Mechanical Engineers (ASME).
In this Book
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The Complete Lean Enterprise—Value Stream Mapping or Administrative and Office Processes
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Foreword
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Introduction
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Applying Value Stream Mapping Throughout the Enterprise
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Getting Started: Mapping Office Value Streams
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Chapter 3: Identifying Office Waste
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ABC Design’s Lean Transformation in the Production Area
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Chapter 5: Assessing the Office Current State
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Chapter 6: Designing the Current State Map for ABC Design
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Thinking Lean at the Functional Level
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Designing a Future State
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Chapter 9: Designing ABC’s Future State
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Achieving the Future State
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ABC Design Current State Map
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ABC Design Future State Map
