The Complete Guide to Training Delivery: A Competency-Based Approach

What makes training delivery successful? Here is a definitive resource to help both new and seasoned trainers answer this important question. The Complete Guide to Training delivery describes 14 key competencies identifies by the international Board of Standards for Training, Performance, and Instruction (IBSTPI) an essential for effective training delivery. Each chapter provides a comprehensive discussion of a delivery competency, along with strategies and guidelines for applying it successfully. You’ll learn about:

1. Analyzing course materials and learner information: Strategies for gathering learner information…making adjustments before or during training…reporting adjustments…more.
2. Assuring preparation of the training site: Confirming logistical arrangements…controlling the physical environment…minimizing distractions…more.
3. Establishing and maintaining credibility: Demonstrating content expertise…modeling professional and interpersonal behavior…maintaining or restoring credibility…more.
4. Managing the learning environment: Selecting initial presentation strategies…managing time..resolving learner behavior problems…more.
5. Demonstrating effective presentation skills: Using voice, eye contact, nonverbals, props…using anecdotes, stories, analogies, and humor…more.
6. Demonstrating effective communication skills: Basics of communication...using appropriate verbal and nonverbal language...more.
7. Demonstrating effective questioning skills and techniques: Types of questions…how questions can be repeated, rephrased, and restructured…providing time for learners to respond…more.
8. Responding to learners’ needs for clarification or feedback: Identifying learners with clarification and feedback needs…providing prompt, timely, and specific feedback…more.
9. Providing positive reinforcement and motivational incentives: Matching outcomes to learner and organizational needs and goals…judging the appropriateness of motivational strategies..evaluating the effectiveness of motivational strategies…more.
10. Using training methods appropriately: The lecture presentation method…case study or problem-based learning…role playing or skill practice…more.
11. Using media and hardware effectively: Static media…dynamic media…telecommunications…computer-related training…more.
12. Evaluating learner performance: Key issues in training evaluation…ways to monitor learner performance during training…strategies for evaluating learner performance…more.
13. Evaluating delivery of instruction: Guidelines for evaluating your own delivery…professional development action planning…judging how well a training course works…more.
14. Reporting evaluation information: Planning an evaluation reporting strategy…designing, producing, and distributing the report…more.

About the Authors

Stephen B. King, Ph.D., is Executive Director of the Leadership & Management Training Division of Management Concepts, a training and consulting firm headquartered in Vienna, Virginia. He is also an adjunct professor of Human Resources and Organization Development at Johns Hopkins University. Dr. King has published on various training and performance improvement topics, and he has presented at the international conferences of the American Society for Training & Development (ASTD), the International Society for Performance Improvement (ISPI), the American Association of Community Colleges (AACC), and Linkage, Inc.

Marsha King, Ph.D., is a Senior Management Development Consultant with Capital One Financial where her primary responsibilities include creating and executing strategic human resource and talent management initiatives and providing executive coaching to senior level managers and leaders. She is an adjunct professor of Human Resources and Organization Development at Johns Hopkins University. Dr. King is a Certified Technical Trainer and a popular speaker on employee training and development issues.

William J. Rothwell, Ph.D., is a professor of Human Resource Development at Penn State University and a renowned authority on HR issues, trends, and practices. He is President of Rothwell & Associates, a private consulting firm with more than 30 multinational corporate clients. Dr. Rothwell is the author of dozens of books, including the highly acclaimed Beyond Training and Development and Effective Succession Planning.