The Communication Problem Solver: Simple Tools and Techniques for Busy Managers
- 4h 26m
- Nannette Rundle Carroll
- AMACOM
- 2010
Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to:
- Set clear expectations
- Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships
- Sharpen listening skills to grasp information better in every conversation
- Avoid imprecise judgments based on emotional reactions
- Provide useful feedback
- Encourage collaborative interactions
- Delegate more effectively
- Improve performance discussions by turning judgments into observable facts
- Build trusting and lasting relationships
This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.
About the Author
NANNETTE RUNDLE CARROLL is a popular speaker, management trainer, and communications consultant. She is also a top-rated faculty member with the American Management Association.
In this Book
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The Communication Problem Solver—Simple Tools and Techniques for Busy Managers
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Foreword
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Preface
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The Power of Relationship
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Setting Expectations with Turbocharged Clarity
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Communicating Your Expectations: What to Say and How to Say It
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Workflow Management: Communication Tools
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Top-Tier Questioning Techniques
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How to Break the Judging Habit
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Common People Problems—A Handy Reference
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Giving Feedback—Sweet or Sour?
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Compelling Coaching Techniques
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DREAM Delegating Ensures Clarity and Collaboration
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Don’t Have Time to Listen? Try These Tips
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Be a Gold Medal Communicator!
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Basic Job Expectations
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Communication Issues Unique to First-Time Managers
