The Change Cycle: How People Can Survive and Thrive in Organizational Change

• Offers a clear, powerful, well-developed, and easy-to-understand model for predicting people's behaviors, thoughts, and feelings in organizational change
• Has been successfully taught worldwide to thousands of professionals over the past fifteen years
• Includes tools, exercises, and case examples to help readers recognize and understand each of the six stages of change

Dealing with organizational change is about getting through the emotion and commotion with minimal damage to your blood pressure, career, relationships, and confidence. In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration—and offer examples, tools, and success strategies so you can move resourcefully through each stage.

Each chapter focuses on a single stage of the Change Cycle, described in a lively, informal style peppered with frequent humor. Utilizing stories and essays about the ways people, departments, and teams have successfully dealt with challenges, Salerno and Brock offer examples, tools, and success strategies so individuals at all levels will know what to expect from themselves and others and will be able to resourcefully move through each stage.

Based on the authors’ fifteen years of experience in hundreds of companies and government agencies worldwide and firmly grounded in recent discoveries in social psychology and cognitive neuroscience, The Change Cycle will help readers at all levels take responsibility for how they react and respond in a changing work environment.

About the Authors

A frequent guest of airports, Ann Salerno is an internationally known trainer and consultant who has guided people and their organizations through change in places as varied as New Delhi, Warsaw, London, Cape Town, and Ottawa, as well as in dozens of American cities. Following graduate work in public administration, she began her business career in management at General Mills, gaining recognition early on for her managing and leadership skills. Named a Master Speaker and Trainer by Citizens Against Crime, she went on to build her successful career in corporate training and organizational change, working with organizations and Fortune 500 companies ranging from the U.S. State Department, the Central Intelligence Agency, and the Canadian government to General Motors, Amgen, the GAP, the NCAA, and American Express. Heralded for her ability to communicate successful change strategies in an entertaining, practical, and accessible way, Ann has attended the Josephson Institute’s Organizational Ethics Program, is a member of the WinStar Foundation’s development team, and serves on the board of directors for Operation of Hope.org. She has coauthored four books, including The Divorce Solution: How to Go from Bitter to Better, and, with Lillie Brock, The Secret to Getting Through Life’s Difficult Changes.

Born in L.A.—lower Alabama, that is—Lillie Brock took the country road to the city, studying psychology and education as an undergraduate and graduate student before devoting herself full time to corporate training, work that has brought her to cities all over America and throughout the world. A sought-after keynote speaker and gifted facilitator, Lillie has years of experience assisting organizations in the business and nonprofit sectors to develop and integrate productive change. Former national president of Citizens Against Crime, on behalf of which she taught personal protection to members of hundreds of organizations nationwide, Lillie is coauthor of The Secret to Getting Through Life’s Difficult Changes. Her professional background also includes work as an educational therapist for emotionally disturbed children. Lillie’s passion for helping others led to a significant life and professional change of her own: a decision to enter ministry full time. An elder in her denomination, she is currently pursuing a graduate divinity degree at the Episcopal Divinity School in Cambridge, Massachusetts.