Telephone Skills

Do you make a good impression when you answer the phone? Do you sell your company and create Moments of Magic for your customers, or do you hurry callers off the line because you are so busy? Most businesses receive more phone calls than any other form of contact - so an effective telephone manner is your single most powerful business tool. And it's your chance to grow your business by establishing loyal customers - because they had a positive, powerful experience on the phone.

The Telephone Skills report is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly-learned telephone skills right away - immediately leading to increased success for your career and your company.

Topics covered include:

• Creating a powerful first impression when you answer the phone
• Maintaining a positive attitude while on the phone
• Avoiding the most common telephone mistakes
• Creating and sustaining the loyalty of your customers through the phone

About the Author

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line. Audiences learn how to outmarket, outsell, and outservice the competition by applying Dr. Alessandra’s marketing, sales, service, and relationship-building skills.

Tony has a street-wise, college-smart perspective on business, achieving success as a graduate professor of marketing, entrepreneur, author, and consultant. He earned his PhD in marketing from Georgia State University and was inducted into the Speakers Hall of Fame in 1985.

Dr. Alessandra is the co-founder of MentorU.com, an online e-learning company providing training and coaching utilizing the latest Internet technologies.

Dr. Alessandra is a widely published author with 14 books translated into 14 foreign languages including The Platinum Rule and The Art of Managing People. He is featured in over 50 audio/video programs and films, including The Dynamics of Effective Listening and Non-Manipulative Selling.

Tony Alessandra reaches people - from the Board of Directors to the front-line employees. He delivers practical ideas and profitable bottom-line results “ with a lot of snap” - so people can grasp it, remember it, and use it. Recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers,” Tony ’s polished style, powerful message, and proven ability as a consummate business strategist consistently earns rave reviews.