Technical Training Management: Commercial skills aligned to the provision of successful training outcomes

  • 4h 19m
  • CEdMA Europe
  • BCS
  • 2019

With technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly.This book is the essential guide to establishing, managing, growing and controlling a technical training business within a national or global organisation, providing you with the commercial understanding and industry knowledge you need to succeed.

About the Author

CEdMA, the Computer Education Management Association, is a leading membership organization for training executives, managers, and professionals on a management path in technology companies. CEdMA's mission is to align education services with corporate objectives by driving customer success and adoption in a fiscally responsible way, while providing outstanding value to members.

In this Book

  • The Technical Training Organisation—Introduction to the Key Elements and Activities
  • Strategy and Business Execution: Developing Strategies to Produce Working Plans to Execute and Drive Results
  • Technical Training Product Management: Planning and Introducing the Right Offering at the Right Time and Right Price Point
  • Business Model: Key Components Required to Convert Strategy to Actual Execution
  • Business Development and Marketing Management: Building a Training Business and Managing Its Success
  • Revenue Generation: Making Money in the Mixed Modality World of Technical Training
  • Sales: Developing Strategies and Metrics to Manage Sales Goals
  • Schedule and Resource Management: Planning to Deliver on the Training Market Opportunity
  • Authorised Training Partner Management: Expanding Sales and Delivery Capability Through Qualified Third Parties
  • Consulting Services: Expanding the Training Offering With Broader Customer-Aligned Services
  • Offerings and Modalities: An Insight Into What They Are
  • Curriculum Development and Management: Designing and Managing the Training Offering
  • Certification: Requirements and Approach to Designing Exams
  • Governance and Metrics Management: Establishing Control With Confidence
  • Financials: Fiscal Management and Control
  • Staff Management and Development: Getting the Best From Your Key Assets – The Training Team
  • Legal: Protecting the Training Business
  • Infrastructure and Tools: Introduction to the Systems and Technical Needs Required to Run a Training Business
  • References
  • Further Reading
  • Glossary
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