Successful Business Process Management: What You Need to Know to Get Results

  • 3h 42m
  • Paula K. Berman
  • AMACOM
  • 2014

Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.

Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:

  • Overcome resistance and apathy to standard procedures
  • Take a systematic rather than ad hoc approach to process management
  • Design key processes and capture them in documented procedures
  • Revise existing processes when feasible
  • Roll out the changes so people know what to do
  • Embed them in the organization for reliable outcomes

Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.

About the Author

PAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.

In this Book

  • Successful Business Process Management—What You Need to Know to Get Results
  • Introduction
  • Understanding Processes and Procedures
  • Creating the Structure of Your Process System
  • Creating an Environment in Which to Build Your Procedures
  • Implementing Your Process System
  • Managing Your Processes and Process Systems
  • Planning Your Changes
  • Mapping Your Process
  • Documenting the Rest of Your Procedure
  • Finalizing Your Procedure
  • Rolling Out Your Changes
  • Managing Your Procedure Operations
  • Facilitating Your Meetings and Workshops
  • Driving Change through Your Organization
  • Managing Your Process Improvement Project
  • Afterword
  • Sample Procedure Template
  • Free Sample Chapter from The Practical Drucker
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