Six Sigma Demystified: A Self-Teaching Guide

This easy-to-understand reference in the popular Demystified series teaches the methods of Six Sigma, explains their applications, and tests expertise without confusing statistics and formulas. Expert Paul Keller and Six Sigma guru Tom Pyzdek describe helpful tools for Six Sigma teams, identifying their uses, limitations, and application during multiple stages of DMAIC. They also outline additional tools for full effectiveness and provide necessary calculations and assumptions. In addition, they provide:

• Detailed examples and diagrams
• Practical exercises and complete solutions
• A final exam to test overall knowledge
• Materials ideal for self-study or for training groups of Black Belts and Green Belts

About the Author

Paul A. Keller is Vice President and Senior Consultant with Quality America. He has developed and implemented successful Six Sigma and quality improvement programs in service and manufacturing applications. He is the author of Six Sigma Deployment: A Guide for Implementing Six Sigma in Your Organization, providing a practical "how-to" approach for management deployment of Six Sigma. He has written numerous articles and book chapters on quality improvement and Six Sigma methods, and has developed and led well-received training and consulting programs on Six Sigma and related topics to numerous clients in diverse industries, including Boeing, Dow Corning, Arris, Los Alamos National Labs, Parker Hannifan Fuel Products, Warner Lambert, University of Arizona, Bell Atlantic, Ford Motor Company, and many others.

Before launching Quality America's training and consulting business in 1992, Paul specialized in quality engineering in the masters program at the University of Arizona. He later served as a quality manager for a consumer goods manufacturer and as an SPC Director at an industrial products manufacturer. In these roles, he developed company-wide quality systems to meet the demands of a diverse customer base, including the automotive and aerospace industries. He is currently active in Six Sigma training and consulting through Quality America.