Service Management Online: Creating a Successful Service Request Catalogue
- 2h 32m
- Phyllis Drucker
- The Stationery Office
- 2016
Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an entire organization. The customer experience is the number one priority in its design.
In this Book
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About This Guide
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Foreword
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Introduction
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What’s in Your Service Catalogue?
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Designing Your Service Request Catalogue
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Building Your Service Request Catalogue
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Tool Considerations
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Catalogue Measurement and Improvement
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Organizing for Success
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In Closing
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End Notes
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