Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book

• Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
• Presents new chapters on leadership and transformational conflict coaching, and organizational systems design

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

About the Authors

KENNETH CLOKE, J.D., L.L.M., Ph.D., has been the director of the Center for Dispute Resolution in Santa Monica for thirty years and is a mediator, arbitrator, consultant, and trainer. He specializes in resolving complex multiparty conflicts, including organizational, workplace, and labor-management disputes; discrimination and sexual harassment complaints; marital, divorce, and family conflicts; and environmental and public policy issues. He is an internationally acclaimed speaker on conflict resolution and an adjunct faculty member at Pepperdine University School of Law, University of Ams-terdam’s ADR Institute, Saybrook University, and Southern Methodist University. He is president and founder of Mediators Beyond Borders.

He is the author of Mediating Dangerously: The Frontiers of Conflict Resolution; Mediation, Revenge and the Magic of Forgiveness; The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution; and Conflict Revolution: Mediating Evil, War, Injustice and Terrorism. He is coauthor with Joan Goldsmith of Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness; Thank God It’s Monday! 14 Values We Need to Humanize the Way We Work; The End of Management and the Rise of Organizational Democracy, which was selected as the best book on leadership in Germany in 2002 by the German Financial Times; and The Art of Waking People Up: Cultivating Awareness and Authenticity at Work.

JOAN GOLDSMITH, M.A., Doctor of Humane Letters, is an organizational consultant, mediator, coach, and educator for forty years, specializing in leadership development, organizational effectiveness, conflict resolution, and team building. She has contributed to organizational change in Fortune 100 companies, government agencies, and nonprofit organizations in the United States, Europe, Asia, Africa, and Latin America. She specializes in resolving team miscommunications, gender-based conflicts, public policy disputes, and conflict coaching.

She is a former faculty member at Harvard University, Antioch University, and UCLA, and is a founder of Cambridge College. She is the creator of several innovative programs for women, including ‘‘Women Leaders: Creating Ourselves at the Crossroads,’’ and ‘‘Women Writers: Finding One’s Voice.’’ She has worked as a mediator, facilitator, and trainer in conflict resolution in public, private, and nonprofit organizations. In addition to her five books coauthored with Kenneth Cloke, she is coauthor with Warren Bennis of Learning to Lead: A Workbook on Becoming a Leader.