Reinventing ITIL and DevOps with Digital Transformation: Essential Guidance to Accelerate the Process, 2nd Edition

The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately.

This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise.

The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects.

What You Will Learn

• Understand digital transformation
• Leverage the battle tank framework for digital transformation
• Gain insight into the confluence of DevOps and ITIL
• Adapt ITIL processes in DevOps projects
• Move organizations from a project to a product-led model
• Lead teams in a digital world
• Manage the work of remote teams

Who This Book Is For

IT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age.

About the Author

Abhinav Krishna Kaiser works as a consulting partner in a leading consulting firm. He has led several digital transformation programmes across customers from various sectors. He consults with clients on various transformation initiatives that can be undertaken to come ahead of the curve.

Abhinav has worked in past as DevOps architect, Agile coach, service architect and programme manager among other roles. He has conducted several trainings in multiple geographies on DevOps, Agile and ITIL in classroom and remote setting. His achievements include successfully transforming customers into digital ways of working, modernizing applications, implementing DevOps and automation, developing customized service frameworks for specific customer needs among others.

In 2004, Abhinav started to write technical blogs and was one of the few leading bloggers at the time. He has written on several leading blogs such as Tech Republic, Train Signal and Plural Sight. He has written four books on ITIL and DevOps topics - Become ITIL Foundation Certified in 7 Days, Become ITIL 4 Foundation Certified in 7 Days, Reinventing ITIL® in the Age of DevOps, and Workshop in a Box: Communication Skills for IT Professionals.