Quality Management in a Lean Health Care Environment
- 1h 45m
- Daniel Collins, Melissa Mannon
- Business Expert Press
- 2015
Quality in a lean healthcare setting has one ultimate goal--to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, health care organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from healthcare and other industries are provided to illustrate lean methodology in lean and their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have leaned actionable concepts and have the tools and resources to start improving quality.
About the Authors
Melissa Mannon is a research assistant at the American Institutes for Research in Health and Social Development division within the Health Policy and Research division. Her concentration at AIR is in Delivery Systems Improvement and Quality Performance Measurement. She studied lean in healthcare at the ThedaCare Center for Healthcare Value and studies public policy at George Washington University.
Daniel Collins earned his MBOE from The Ohio State University – The Fisher College of Business and his BSN from The University of Wisconsin Green Bay. Dan is currently the directory of quality for ThedaCare in Appleton, WI. Dan has been with ThedaCare for 16 years working and leading lean improvement work in work in emergency services, intensive care, cardiovascular and ambulatory services. Dan is passionate about improving both the care that is delivered and the experience for the patient in that delivery.
In this Book
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Quality Management in a Lean Health Care Environment
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Introduction
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Foundation: Quality at the Source Gemba
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Pillars: Coaching, Improvement Process, and Data Measurement
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Roof: True North, Sustainment Culture
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Conclusion
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RCA Standard Work
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Huddle Board Standard Work
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PICK Chart Standard Work
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Notes
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References
