Quality Control for Dummies
- 6h 32m
- Larry Webber, Michael Wallace
- John Wiley & Sons (US)
- 2007
Make quality a priority throughout your organization
Speed up production, eliminate waste, and save money
Need to improve quality in your organization? This practical guide covers quality control options available today, from 5S to Six Sigma to TQM. you'll find expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more.
Discover how to
- Set quality standards
- Use quality assurance
- Detect the voice of the customer
- Assess your quality process
- Choose the right approach for your company
- Obtain outside help
About the Authors
Larry Webber is a certified Six Sigma Black Belt and holds a Masters of Project Management degree from West Carolina University. He has supported quality initiatives at multiple major manufacturers and in software development companies. He’s currently a Project Manager and Six Sigma Black Belt working for Computer Science Corporation. Larry is also retired from the Army Reserve as an infantry First Sergeant, is a certified Master Business Continuity Planner and a certified Project Manager, and holds an MBA and BSBA from Rockhurst College.
Michael Wallace has more than 25 years of experience in the information systems field. He graduated magna cum laude from Wright State University with a bachelor of science degree in Management Science. Michael has worked as an application developer, a systems analyst, and a technical and business consultant and has assisted the state of Ohio in developing statewide IT policies. He’s active in the local technical community, is President of the Columbus International Association of Microsoft Certified Partners (IAMCP), is a Competent Toastmaster with Toastmasters International, and graduated from the Executive MBA program at the Fisher College of Business at The Ohio State University. Michael is now the Vice President of Application Engineering at Result Data, which provides its clients with guidance on IT strategy, application development, business intelligence, disaster-recovery planning, and policies and procedures. He’s also an adjunct faculty member at The Ohio State University and at DeVry University’s Keller Graduate School of Management, and he has published several articles and books on business and technology topics.
In this Book
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Cheat Sheet
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Defining and Explaining Quality Control
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Understanding the Importance of Quality Standards
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Using Quality Assurance for the Best Results
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The Role of Inspection in Quality Control
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Starting Down the Road to Quality
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Detecting the Voice of the Customer in Quality Issues
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Preparing to Measure Your Current Quality Process
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Collecting Your Quality Data
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Evaluating Quality with Statistics
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Assessing Quality with Statistical Process Control
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Gathering the Nuts and Bolts of Lean Processes
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Keeping Your Eyes on the Process: Value Stream Mapping
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Focusing on the 5S Method
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Empowering Workers to Make Changes with Rapid Improvement
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Looking at Lean Materials and Kanban
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Combining the Best of All Worlds in Total Quality Management
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Fixing Tough Problems with Six Sigma
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Delving into Quality Function Deployment
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Considering the Theory of Constraints
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Ten Steps for Incorporating Quality into a New Product and/or Process
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Ten (Or So) Web Sites with Quality Control Tips and Techniques
