Putting Management Back Into Performance: A Handbook for Managers and Supervisors
- 4h 7m
- James Webb
- Allen & Unwin
- 2003
Most managers are under increasing pressure to achieve higher performance from less resources, in an increasingly dynamic and unpredictable operating environment, through a workplace that is becoming increasingly unmanageable!
But with the knowledge and tools to develop your abilities in managing the performance of your staff, you ll improve the performance of your business.
Performance management isn’t just a once-a-year assessment; an effective manager will incorporate performance review and feedback as part of their day-to-day communications with employees.
Setting out seven strategies for how every manager and supervisor can be more effective in their performance management role, James Webb discusses the processes of assigning work, performance planning, employee development, understanding and responding to performance data, and accounting for the unmanageable in an open system. These largely business approaches are then balanced by the skills in giving performance feedback, in coaching and in managing difficult performers.
Finally, given that performance managements systems are a reality of life for many, the author provides practical approaches to meeting the needs of your own system while using the process in a way that is positive for your business and for your people.
About the Author
James Webb is a business and organisational consultant and researcher, having previously held senior management positions in the pharmaceutical and communications industries. He has worked in the field of business and personal performance for many years and has written and presented extensively on the subject. James has a particular interest in supporting managers in the practicalities of being more effective.
In this Book
-
State of Play
-
Putting ‘Management’ Back Into Performance
-
Off to a Good Start!—Work Assignment and Planning
-
Employee Development and Formal Performance Agreements
-
Performance Data—What You Don't Know Could Hurt You
-
Managing Work as an Open System
-
‘I Wish I Hadn't Said That!’ Performance Feedback
-
Manager as Coach
-
Coaching on the Job
-
Managing Difficult Performers
-
Principles of Performance Evaluation
-
Managing the Review and Evaluation Process
-
Creating a High-Performance Workplace
-
Further Reading
