Problem-Solving

  • 8m
  • Team Publications
  • Human Resource Development Press
  • 2002

People at all levels in an organization experience work-related problems on a regular basis. Some of these problems are quite minor, such as the photocopier constantly jamming up. Others will be major, such as the decision to invest in a new international venture. Some of these problems are technical, such as a virus affecting the computer systems, while others are people-related, such as inadequate communication between two departments. Regardless of the nature and the dimension of the problem, individuals need to be able to identify and resolve them, so that organizational performance can be continuously improved and new innovations can be developed.

In this Book

  • Specify.
  • Separate.
  • Segment.
  • Select.
  • Seek.
  • Solve.

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