Problem Management: A Practical Guide
- 2h 44m
- Buff Scott III, Jim Bolton
- The Stationery Office
- 2016
The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.
In this Book
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About This Guide
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Foreword
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Problem Management – An ITSM Process
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Incident and Problem Management Fundamentals
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Problem Management Activities
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Problem Management Relationships
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Organizing for Problem Management
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Measuring Problem Management
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Keys to Success
