Performance Measurement: Linking Balanced Scorecard to Business Intelligence

This book describes – in a precise but practical way – the most recent developments in performance measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because it combines PMS theory (types of performances, key performance indicators, architecture and integration with ERP, organization and strategy) with Business Intelligence technologies, which characterize the most advanced effective solutions. The rigorous academic approach of a well-known international expert – Prof. Tonchia – is mixed with the managerial contribution of a European ICT & consulting leader – SDG Group. There are very few, if any, books in the performance management field that describe in detail a real approach for designing and managing these systems, with the amount of detail and giving the useful, practical understanding of the underlying principles and specific processes and practices that are presented here.

About the Authors

Stefano Tonchia, Ph.D., is Full Professor of Business & Innovation Management at the University of Udine, Italy. He is the Dean of the Project Management School at Alenia Aeronautica, the Italian Aeronautics Company, and Honorary Commander USAF Aviano Air Base He has written many articles on international journals, and published several books, including Process Management for the Extended Enterprise (2004) and Industrial Project Management (2008), both for Springer. He is an international leading expert on Lean Management, Project Management, BPR and Performance Measurement.

Luca Quagini, engineer and business consultant, since 1997 he is CEO of SDG Group, a global management consulting firm that specialises in Business Performance Management and Analytical Applications design and development. He is the founder and Head of the Master in Business Intelligence and Knowledge Management at the University of Verona. He is the creator of the Management Intelligence methodology, as well as author of numerous publications dedicated to the Planning and Management Control themes and information processing to support decision making.