Perfect Phrases for Documenting Employee Performance Problems

Performance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive reactions. However, t doesn't have to be that way--not if you use the right words in the right situation. Perfect Phrases for Documenting Employee Problems provides hands-on solutions for hundreds of workplace scenarios. With a wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to:

• Find the perfect words to suit each employee review
• Document performance in the most effective way possible
• Build strong working relationships and boost morale
• Increase productivity, meet deadlines, and achieve goals

Featuring actual case studies of world-class organizations like Target, General Electric, and Microsoft, this user-friendly guide gives you all the words you need to minimize employee problems...and maximize performance.

About the Author

Over the years, Anne Bruce has evolved from the best-selling author of several books in the field of human behavior and performance, customer service, leadership, and motivation, to an inspirational force and specialist in human development and personal growth.

In her book, Discover True North (McGraw-Hill, 2004), Anne passionately demonstrates, with nuts-and-bolts transformation, the tools and techniques necessary to build on our signature strengths. Other bestselling books by Anne include Motivating Employees (McGraw-Hill), Building a High Morale Workplace, (McGraw-Hill), Leaders—Start to Finish: A Road Map for Developing and Training Leaders at All Levels (ASTD Publishing), and Motivating Every Employee: 24 Proven Tactics to Spark Creativity in the Workplace (McGraw-Hill).

Anne has appeared on the CBS Evening News with Dan Rather, the Charlie Rose Show, and Good Morning America, and has been interviewed in USA Today, the London Times, the Wall Street Journal, and the Boston Globe. Anne has been a featured speaker for The White House, Coca-Cola, Sprint, Ben & Jerry's, Blue Cross/Blue Shield, Southwest Airlines, JetBlue, and the Conference Board of Europe. Anne also hosts her own radio talk show called Anne Bruce Life Coach. She has instructed programs at both Harvard and Stanford Law Schools.