Organisational Responses to Social Media Storms: An Applied Analysis of Modern Challenges
- 1h 42m
- Andy Phippen, Emma Bond
- Springer
- 2020
This book explores the growing phenomenon of the social media storm in the context of educational establishments. With a methodological approach that draws on aspects of virtual and offline ethnography, the text presents a series of case studies of public online risk-related incidents. Our ethnographic methodology adopts the use of unobtrusive data collection approaches, to explore publicly available data from online interactive behaviours. Drawing on a range of methods from internet mediated research (IMR) to inform our ethnographic account, the book provides an in-depth exploration of the public and organisational discourses arising from four short, clear high-profile internet risk case studies in the education sector ranging from early year to higher education. It considers the social construction of a new ‘risk’ culture arising computer-mediated social interactions and its impact on, and response by, the organisations and society.
About the Authors
Andy Phippen is a Professor of Digital Rights at the Bournemouth University, UK.
Emma Bond is Director of Research and Professor of Socio-Technical Research at the University of Suffolk, UK.
The authors have extensive research experience focusing on online risk, online behaviours, safeguarding vulnerable groups, with, collectively, over 30 years in the field.
In this Book
-
Organisational Responses to Social Media Storms—An Introduction—Fake News, Post-Truth and Policy-Based Evidence Forming
-
The Case of Vanessa George and the Little Teds Nursery in Plymouth—Calls for a Return to Capital Punishment?
-
Momo Week—A Perfect Social Media Storm and a Breakdown in Stakeholder Sanity?
-
Teen Sexting—The Challenge for Secondary Schools—Where a Society Decides Criminalising Children is Perhaps Not the Best Safeguarding Approach
-
The Warwick University Group Chat—Where Reputation is Placed Ahead of Safeguarding?
-
Conclusions—What Happens When People Only Hear Echoes of Their Views and No-One Knows What a Fact Looks Like
