Oracle Siebel CRM 8 Installation and Management: Install, Configure, and Manage a Robust Customer Relationship Management System Using Siebel CRM

  • 6h 43m
  • Alexander Hansal
  • Packt Publishing
  • 2010

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.

This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.

This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.

After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.

Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.

A pragmatic guide for effectively and efficiently implementing and managing Oracle's Siebel CRM

About the Author

Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, siebel-essentials.blogspot.com/

In this Book

  • Introducing the Siebel Web Architecture
  • Planning and Preparing the Installation
  • Installing Siebel CRM Server Software on Microsoft Windows
  • Configuring Siebel Server Software on Microsoft Windows
  • Installing and Configuring Siebel CRM Server Software on Linux
  • Installing Siebel Client Software
  • Installing Ancillary Siebel Server Software
  • Special Siebel Server Configurations
  • Siebel Server Management
  • User Authentication
  • User Authorization and Access Control
  • Managing User Accounts
  • Siebel Remote and the Siebel Development Environment
  • Installing and Configuring the Siebel Management Server Infrastructure
  • Migrating Configuration Changes between Environments
  • Monitoring Siebel Applications
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