Next Level Sales Coaching: How to Build a Sales Team That Stays, Sells, and Succeeds
- 3h 3m
- Matthew Hawk, Steve Johnson
- John Wiley & Sons (US)
- 2020
Do you remember being "in the trenches" as a salesperson? What did you think of your sales manager? If you're like many front-line sellers, you probably didn't think she or he was a wonderful example of leadership who could inspire you to do your best in life and in work. The unfortunate truth is that many sales managers―well-meaning though they usually are―lack the skills and know-how to help their sales teams grow and achieve greater success.
Over a combined 50 years of experience as salespeople, managers, coaches, and executives, authors Steve Johnson and Matthew Hawk have witnessed the do's and don'ts of top performing sales teams. Next Level Sales Coaching is the culmination of their experience. In this book, they distill what they have learned working with organizations like Google, Bank of America, Enterprise Rent-A-Car, and many more. The result is a compendium of best sales coaching practices with the power to make any sales manager into an inspirational and transformational leader.
At its heart, this book is about how to integrate a person-centered development mindset into sales environments. Readers will work through practical examples, including a self-assessment, to identify the best way to implement strong coaching programs within their organizations. Each chapter concludes with takeaway questions and tips that sales leaders can use right away. From goal setting to daily sales huddles, and sales development training to analytics, Next Level Sales Coaching covers the best practices that readers will want to implement to take sales management to the next level.
About the Authors
STEVE JOHNSON is the President and Founder of The Next Level Sales Consulting. He has been working with clients to increase their sales effectiveness for over 35 years. Steve has developed hundreds of selling programs for clients such as Morgan Stanley, Merrill Lynch, and U. S. Bank. He is the coauthor of Selling is Everyone's Business and If You're Not Out Selling, You're Being Outsold.
MATTHEW HAWK, PHD, is Vice President of Instructional Design and Training Delivery at Synchrony. Matthew earned his doctorate from Yale University and is a member, contributing author, and speaker on the topic of sales enablement for the Association for Talent Development.
In this Book
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Introduction
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The Case for Sales Coaching
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Why Coaching Fails or Fails to Happen
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Sales Coaching Model and Self-Assessment
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Review and Plan Meetings
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Goal-Setting Meetings
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Skill Development Training
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Check-Ins
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Performance Feedback
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Sales Meetings
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Sales Huddles
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Sales and Service Coaching in the Contact Center
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Sales Enablement Best Practices
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References/Further Reading
