MIT Sloan Management Review Research Report on Building Robust RAI Programs as Third-Party AI Tools Proliferate

In just a few short months since its release, OpenAI’s ChatGPT tool has catapulted the capabilities, as well as the ethical challenges and failures, of artificial intelligence into the spotlight. Countless examples have emerged of the chatbot fabricating stories, including falsely accusing a law professor of sexual harassment and implicating an Australian mayor in a fake bribery scandal, leading to the first lawsuit against an AI chatbot for defamation. In April, Samsung made headlines when three of its employees accidentally leaked confidential company information, including internal meeting notes and source code, by inputting it into ChatGPT. That news prompted many companies, such as JPMorgan and Verizon, to block access to AI chatbots from corporate systems. In fact, nearly half of the companies polled in a recent Bloomberg survey reported that they are actively working on policies for employee chatbot use, suggesting that a significant share of businesses were caught off guard and were unprepared for these developments.

About the Author

Elizabeth M. Renieris is guest editor for the MIT Sloan Management Review Responsible AI Big Idea program, a senior research associate at Oxford’s Institute for Ethics in AI, a senior fellow at the Centre for International Governance Innovation, and author of Beyond Data: Reclaiming Human Rights at the Dawn of the Metaverse (MIT Press, 2023).

David Kiron is an editorial director at MIT Sloan Management Review and coauthor of the book Workforce Ecosystems: Reaching Strategic Goals With People, Partners, and Technology (MIT Press, 2023).

Steven Mills is a managing director and partner at BCG, where he serves as the chief AI ethics officer.

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